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Mercure Zhangjiajie Tianmen Mountain

Property class: 4

Photo gallery for Mercure Zhangjiajie Tianmen Mountain

A spacious lobby with a central round table displaying floral arrangements, a revolving door, and a seating area with chairs.
Property video
A modern hallway with a geometric patterned floor, a wall-mounted light fixture, and a large poster of the Eiffel Tower.
A modern hotel bathroom with a large oval sink, a mirror with integrated lighting, a vanity with a towel rack, and a small table with a vase.
A modern gym with mirrored walls, treadmills, and stationary bikes.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is AU$78
includes taxes & fees
11 Oct - 12 Oct

Explore the area

View map
18 Ziwu Road, Yongding District, Zhangjiajie, Hunan, 427000
  • Place, Tujia Folk Customs Park
    ‪2 min drive‬
  • Place, Tianmen Mountain Cable Car
    ‪5 min drive‬
  • Place, Zhangjiajie National Forest Park
    ‪8 min drive‬
  • Airport, Zhangjiajie (DYG)
    ‪7 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a TV mounted on the wall, a small table, and a view of a building through the window.

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a TV mounted on the wall, a small round table, and a window with curtains.

Deluxe Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large bed, a bedside table with a lamp, a small round table with a chair, and a TV mounted on the wall.

Executive Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

A modern hotel room with two beds, a bedside table with a phone, a TV, and a bathroom visible through an open door.

Deluxe Room, 2 Single Beds

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds

A hotel room with two beds, a TV, a desk, and a large window.

Executive Room, 2 Single Beds

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a TV mounted on the wall, and a view of a building through an open door.

Superior Room, 2 Single Beds

  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Family Room, 2 Double Beds

  • Sleeps 2
  • 2 Double Beds

About the area

Zhangjiajie

Mercure Zhangjiajie Tianmen Mountain places you in the heart of Zhangjiajie, within a 20-minute walk of Tujia Folk Customs Park and 2.2 km (1.4 mi) from Puguang Temple. Highlights at this hotel include 2 restaurants, free self-parking and a 24-hour gym. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include coffee/tea in a common area, laundry facilities and a microwave in a common area. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also the convenience of free train pick-up service. .Within a 30-minute drive of this 4-property class Yongding hotel, attractions include Zhangjiajie National Forest Park and Wulingyuan Scenic Area.

What's nearby

  • Tujia Folk Customs Park - 2 min drive - 1.7 km
  • 72 Strange Buildings - 4 min drive - 4.1 km
  • Tianmen Mountain Cable Car - 5 min drive - 4.7 km
  • Zhangjiajie National Forest Park - 8 min drive - 7.5 km
  • Wulingyuan Scenic Area - 28 min drive - 31.2 km

Getting around

  • Zhangjiajie (DYG) - 15 min drive

Restaurants

  • ‪Starbucks Coffee (Zhangjiajie Tianmen Central Square Branch) - ‬3 min drive
  • ‪No Yeye No Tea - ‬4 min drive
  • ‪McDonald's (麦当劳) - ‬14 min walk
  • ‪罗师傅龙虾 - ‬7 min drive
  • ‪印象老灶台 - ‬4 min drive

About this property

Mercure Zhangjiajie Tianmen Mountain

There are 2 restaurants on site. WiFi is free in public spaces. A train station pick-up shuttle and A train station drop-off shuttle are free. The business-friendly Mercure Zhangjiajie Tianmen Mountain also features a 24-hour fitness centre, coffee/tea in common area, and concierge services. Free self parking is available. A complete renovation of Mercure Zhangjiajie Tianmen Mountain was completed in September 2025.

This 4-star Zhangjiajie hotel is smoke free.

  • 153 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Conference rooms
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Locker space
  • 1 conference room
Mercure Zhangjiajie Tianmen Mountain offers 153 air-conditioned accommodations with free minibar items and complimentary bottles of water. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 65-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and blackout curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 8:00 AM to 8:00 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 58 per person
  • 2 restaurants
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Books
  • TV in common areas

Family friendly

  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 8 floors
  • Comprehensive food waste policy
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Renovated entire property - September 2025
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 6 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 58 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay and WeChat Pay.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Is parking available at Mercure Zhangjiajie Tianmen Mountain?

Yep, Mercure Zhangjiajie Tianmen Mountain has a free self car park.

How much does it cost to stay at Mercure Zhangjiajie Tianmen Mountain?

As of 5 Oct 2026, prices found for a 1-night stay for 2 adults at Mercure Zhangjiajie Tianmen Mountain on 11 Oct 2026 start from AU$78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Zhangjiajie Tianmen Mountain serve breakfast?

You bet, buffet breakfast is available daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Mercure Zhangjiajie Tianmen Mountain?

No, Mercure Zhangjiajie Tianmen Mountain does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Zhangjiajie Tianmen Mountain?

Yep, Mercure Zhangjiajie Tianmen Mountain has 2 restaurants.

What time are check-in & check-out at Mercure Zhangjiajie Tianmen Mountain?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Mercure Zhangjiajie Tianmen Mountain?

No, only service animals are allowed.

Mercure Zhangjiajie Tianmen Mountain Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 4 out of 6 reviews
Rating 8 - Good. 2 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 0 out of 6 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and the staff was very helpful and waking distance to a lot of restaurants
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, clean hotel.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my short stay here, especially how clean my room was. Was nice to have the fancy heated toilet haha for a change, the automated curtains and light control panel was a good touch. Was nice to get complimentary breakfast. We only speak English so using our phone was not difficult. Great location too!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto estava maravilhoso, o café da manhã poderia ser mas ocidental e faltou café nas máquinas.
Stayed 4 nights in Jun 2026