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Matthiol Serviced Apartments

Property class: 4.5

Photo gallery for Matthiol Serviced Apartments

A multi-story hotel with large windows and balconies, surrounded by snow-covered mountains.
A modern bedroom with a large bed, a bathroom with a bathtub, and a wooden ceiling.
A modern living room with a sofa, TV, and dining area.
A modern spa room with a hot tub, stone walls, and wooden accents.
A multi-story hotel with a prominent 'MATHOL' sign, featuring balconies and a mountain view.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Pet-friendly
  • Free Wi-Fi
  • Laundry room
  • Outdoor space

Explore the area

View map
Wiestistrasse 32, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular Gondola
    ‪1 min walk‬
  • Place, Zermatt Visitor Center
    ‪6 min walk‬
  • Airport, Sion (SIR)
    ‪101 min drive‬

Room options

View all photos for Exclusive Apartment, 3 Bedrooms, Mountain View

A modern living room with a sectional sofa, a round coffee table, and a green armchair. A dining area is visible in the background with a kitchen counter and a dining table.

Exclusive Apartment, 3 Bedrooms, Mountain View

  • Mountain view
  • 127 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Exclusive Apartment, 4 Bedrooms, Kitchen

A modern kitchen with white cabinets, a wooden dining table, and grey chairs.

Exclusive Apartment, 4 Bedrooms, Kitchen

  • Mountain view
  • 149 sq m
  • 4 bedrooms
  • Sleeps 8
  • 4 Queen Beds

View all photos for Penthouse, 3 Bedrooms

A modern living room with a sectional sofa, a round coffee table, and a fireplace.

Penthouse, 3 Bedrooms

  • Mountain view
  • 145 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Premium Penthouse, 4 Bedrooms

A spacious living area with a green sofa, dining table, and exercise equipment.

Premium Penthouse, 4 Bedrooms

  • Mountain view
  • 208 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Queen Beds

About the area

Zermatt

A luxury stay in Zermatt awaits you at Matthiol Serviced Apartments. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular Gondola. .Each apartment is soundproofed and features a flat-screen TV with cable channels, along with free WiFi, 3 bathrooms and a fireplace. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include bathrobes, slippers and free toiletries. A balcony or patio, a living room and a dining area are also available. Limited housekeeping is available. .A pampering day can include hot stone massages and Swedish massages. Other amenities include free Wi-Fi in public areas, laundry facilities and ski storage. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of a free area shuttle.
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What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular Gondola - 1 min walk - 0.1 km
  • Zermatt Visitor Center - 6 min walk - 0.6 km
  • Matterhorn Museum - 6 min walk - 0.6 km
  • St. Mauritius Church - 6 min walk - 0.6 km

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Walliserkanne - ‬7 min walk
  • ‪Harry's Ski Bar - ‬4 min walk
  • ‪Restaurant Derby - ‬7 min walk
  • ‪Manud - ‬7 min walk

About this property

Matthiol Serviced Apartments

As a guest of Matthiol Serviced Apartments, you'll find spa services, a terrace, and ski storage. Public spaces have free WiFi. The luxury Matthiol Serviced Apartments also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

This 4.5-star Zermatt apartment is smoke free.

  • 9 guestrooms or units
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
Matthiol Serviced Apartments offers 9 accommodations with fireplaces and DVD players. Rooms open to balconies or patios. This accommodation offers separate sitting areas. 110-cm flat-screen televisions come with cable channels. Accommodation at this 4.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a limited basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, sports massages and Swedish massages.

Similar properties

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includes taxes & fees
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Property amenities

Ski

  • Close to skiing
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Hot stone massages
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Free area shuttle

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: CHF 80

Bathroom

  • 3 private bathrooms
  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toilet paper
  • Towels provided

Living spaces

  • Fireplace
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 110-cm flat-screen TV with cable channels
  • DVD player
  • Games

Outdoor areas

  • Balcony/patio
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Pet friendly
  • Fee: CHF 20 per pet per day
  • Food and water bowls

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Free daily newspapers
  • Iron/ironing board
  • Limited housekeeping
  • Local maps
  • Luggage storage
  • Safe
  • Tour and ticket assistance

Things to do

  • Bicycle parking
  • Bicycle rentals
  • Ski passes
  • Ski storage
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain climbing nearby
  • Rock climbing nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 9 units
  • Bicycle parking
  • Bicycle rentals
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Soundproofing
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 10 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Host will greet you

Pets

  • Pets: CHF 20 per pet, per day
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 80.0.
  • Free cots (infant beds)!

Payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 500 per stay
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. The property is professionally cleaned.

We should mention

  • Reservations are needed for massage services. For reservations, contact the apartment before arrival using the contact information on the booking confirmation.
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Matthiol Serviced Apartments
Matthiol Serviced Apartments Zermatt
Matthiol Serviced Zermatt
Matthiol Serviced
Matthiol Serviced Apartments Zermatt
Matthiol Serviced Apartments Apartment
Matthiol Serviced Apartments Apartment Zermatt

Frequently asked questions

What is the cancellation policy at Matthiol Serviced Apartments?

Matthiol Serviced Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Matthiol Serviced Apartments?

There's no onsite spa, but this property does offer services like hot stone massages.

Is Matthiol Serviced Apartments family-friendly?

You bet! With amenities such as laundry facilities and a free local area shuttle, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Matthiol Serviced Apartments is a hit with families.

Is there a free airport shuttle available at Matthiol Serviced Apartments?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at Matthiol Serviced Apartments?

Check-in begins at 4 PM. Check-out time is 10 AM.

Are pets allowed at Matthiol Serviced Apartments?

Furry friends are welcome at Matthiol Serviced Apartments, with food and water bowls on offer.

Matthiol Serviced Apartments Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 72 reviews
Rating 8 - Good. 20 out of 72 reviews
Rating 6 - Okay. 3 out of 72 reviews
Rating 4 - Poor. 2 out of 72 reviews
Rating 2 - Terrible. 1 out of 72 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great place for family, clean and spacious, with shuttle to train station
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Staff was very responsive through the entire process, including sending a taxi to pick us up to the train station and deliver us to the residence. The apartment was spacious, clean and exactly what we needed for six travelers. We would definitely stay here again!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Very beautiful. And nice place worth this price
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Awesome Stay

Loved the location and was extremely easy to walk to town. Beautiful views and was exceptionally clean. Loved the ski room to store equipment.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Beautiful condo, great for family.

Great place to stay, would gladly return.
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Gorgeous mountain hideaway steps from town

A little bit of a hike up the hill but it was a beautiful view and a lovely place. Felt like home out in the mountains with a beautiful balcony
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very hard to walk up to but great apartment once there. Very comfy beds.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful apartment! And great spa amenities. It will be better it had fans in the rooms or air conditioner…
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Great experience

We rented the penthouse. It had a great view of the Matterhorn from the balcony. There was plenty of room for our family of 8. They had a shuttle waiting for us upon arrival and the staff was helpful with all our luggage. There is even a hot tub, steam and sauna room for use in the building. Will definitely recommend staying here
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was great. Very roomy. Walking distance to old town and many restaurants. You do have to hike up to get to the apartment, which may be difficult for some people, but it's doable.
Stayed 2 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Mathiol apartments - super service

very neat and spacious apartment, centrally located. any time again! we very much appreciated the taxi and bag handling service.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was excellent except the way to get to the hotel you need to walk up a steep hill prior to getting to the hotel. It is a little difficult for older individuals.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
The apartment is great but getting back to apartment is a long walk with stairs, not easy for old age. Otherwise，everything is great and comfortable.
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Way too steep of path for luggage-and some is stairs with no way to get the large luggage up.
Stayed 5 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities, communication
Not convinent, long steep walk way steps, to just get down to the service riad. The lights along the steps never on. Very dangerous walk back to the apartment at night.
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Beautiful place to stay in Zermatt

Beautiful appartement with amazing view on the Matterhorn. We were a family of 8 staying in the 4 bedrooms penthouse. We loved our stay there and the wellness spa area was a lovely way to recover after a day of hiking. The only comment we have is about the kitchen supplies. If you want to cook a meal for 8 persons, there is very limited kitchen supplies. No scissors, no cutting board, no cheese grater, only 2 small cooking pans. We made a cheese fondue and there were only 6 cheese fondue forks. Luckily, we had friendly neighbors who landed us some extra forks :-)
Stayed 3 nights in Sep 2023
Verified review

4/10 Poor

Disliked: Room comfort, communication
To be honest, the location of the hotel is not very convenient. It is far away from the main station / town by walking. No shuttle bus is provided for going in or out, but there is shuttle bus for departure and arrival. The hotel is at the middle of the mountain. We pushed all suitcases up to the hotel. It would not be easy if you travelled with kids or elderly. On the other hand, we were not very happy with the security. Our door was opened by strangers in the morning on the check out day. We were all very shocked. We did not know who the men were. They opened then closed and walked away. It was weird. However, the house was nice and the view was good.
Stayed 2 nights in Jul 2024
Verified review

2/10 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Apartment was good, but don't stay here unless you want to hike up and down every time you want to leave the apartment (town or skiing). And certainly don't leave anything behind. They will claim it is not there and you will get your items stolen. You have to walk up a very steep, long and narrow way to reach the building. This must be done every single time you want to go to town or skiing. You are able to ski back into the building if you are able to ski to Cervo, take skis off, walk about 100m, put your skis back on and go down a hill behind the building. It's a partial ski in but not a ski out. The apartment itself was nice, but I had a huge issue at checkout. I left behind a scarf, sunglasses and a medicine bag and the staff was very nonchalant about trying to find it. I know for an absolute fact that I left all items inside the closet in the primary room. They were on the 3rd shelf, right hand side. I called the apartments about 3hs after we checked out (before the new guests checked in), when I realized I had left them behind. They said they would check with housekeeping. They called me about 5 minutes later to say nothing was found. I asked them if they checked inside the closet and they said yes, it's standard procedure. I asked them to ask the new guests checking in if they found anything. They refused but said they would call me back (never did). I followed up for 3 straight days and was told "we're not playing the police here". Never got my items back.
Stayed 8 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great space for a group, very clean, nice views. Would absolutely stay again.
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
車を降りた道路からホテルまで登り坂で、荷物の搬入が大変。ホテル側がボーターを用意してくれるとの約束が守られない。 ホテル側が駅までの専用車を用意してくれるとの約束の時間が守られない。 低層階の部屋からマッターホルンは見えない。 ホテルの受付がなく連絡するのが不自由。 ドイツ語や英語が話せない人は連絡が難しい。 It is difficult to bring in luggage from the road where you got off the car to the hotel on an uphill slope. The promise that the hotel will provide a boater is not kept. The promised time that the hotel will prepare a private car to the station is not kept. The Matterhorn cannot be seen from the rooms on the lower floors. There is no hotel reception and it is inconvenient to contact. It is difficult to contact people who do not speak German or English.
Stayed 4 nights in Aug 2023
Verified review

8/10 Good

Liked: Room comfort, communication
Die Unterkunft und die Ausicht war toll.
Stayed 3 nights in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Es importante decir que no tiene acceso directo a la calle y hay que subir una rampa grande , como íbamos con niños y carreolas fue un poco complicado
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Traumhafte Wohnung. Jedoch sollte die elektronische Medien vor Übergabe geprüft werden. Fernseher funktionierte nicht. Ebefalls teilweise die Lampen in den Schlafzimmer.
Stayed 3 nights in Apr 2022
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Simply a stellar view just far enough above town to be very private but close enough to be in the middle of everything., well appointed
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Great location, spacious and comfortable apartment

Except for the difficult physical access to the building and unclear communication about check in and check out processes the apartment was great. It would help if they highlight that the hotel will provide taxi from and to the train station. We did not know that until we checked in and could not use it for check out because of lack of response to our message.
Stayed 2 nights in Aug 2019