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Helan Family & Garden

3.0 star property
Comfortable hotel with free breakfast and sauna

Choose dates to view prices

Photo gallery for Helan Family & Garden

Aerial view
Bar (on property)
BBQ/picnic area
Premium Double Room
Restaurant
Reviews
8.6

Excellent

Popular amenities

  • Breakfast included
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • LaundryLaundryLaundry
  • Parking includedParking includedParking included
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Ul. Stara Pardalowka 6, Zakopane, Lesser Poland, 34-500
  • Popular LocationZakopane Aqua Park5 min drive
  • Popular LocationKrupowki Street5 min drive
  • Popular LocationGubałówka18 min drive
  • AirportKraków (KRK-John Paul II - Balice)93 min drive

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 14 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 16 sq m
  • Mountain view
  • Sleeps 3
  • 3 Single Beds

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 10 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite

Suite | Living area

Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Reception
ARIES Hotel & SPA
Pool
Breakfast included
Spa
Pet-friendly
4.8 out of 5, Exceptional, (631)
The price is AU$259
for 1 night
includes taxes & fees
24 May - 25 May
ARIES Hotel & SPA

About the area

Zakopane

Enjoy the free kids' club, sauna and kids' swimming pool as well as access to a playground. Other amenities include free WiFi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle.

What's nearby

  • Nosal Ski Center - 3 min drive
  • Zakopane Aqua Park - 5 min drive
  • Krupowki Street - 5 min drive
  • Gubalowka Market - 7 min drive
  • Gubałówka - 18 min drive

Getting around

  • Zakopane Station - 8 min drive
  • John Paul II - Balice Airport (KRK) - 94 min drive

Restaurants

  • Karczma Przy Mlynie - 3 min drive
  • Restauracja Regionalna - 4 min drive
  • Przy Kominq - 4 min drive
  • Zajazd Furmański - 8 min walk
  • Karczma Burniawa - 19 min walk

About this property

Helan Family & Garden

Comfortable hotel with free breakfast and sauna
Helan Family & Garden offers its guests a sauna and a children's pool. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A terrace, a complimentary children's club, and barbecue grills are also featured at the family-friendly Helan Family & Garden. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This Edwardian Zakopane hotel is smoke free.

  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
Helan Family & Garden offers 41 accommodations with complimentary toiletries and blackout drapes/curtains. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with digital channels. Bathrooms include showers.

This Zakopane hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Languages

English, Polish, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Building
  • Built in 2010
  • Edwardian architecture
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer on request
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 2 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 400 per vehicle (one way)
  • Crib (infant bed) fee: PLN 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helan Hotel
Helan Hotel Zakopane
Helan Family Garden Hotel Zakopane
Helan Family Garden Hotel
Helan Family Garden Zakopane
Helan Family Garden
Helan Family & Garden Hotel
Helan Family & Garden Zakopane
Helan Family & Garden Hotel Zakopane

Frequently asked questions

What is the cancellation policy at Helan Family & Garden?

Helan Family & Garden offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Helan Family & Garden?

As of 10 May 2024, prices found for a 1-night stay for 2 adults at Helan Family & Garden on 13 May 2024 start from AU$116.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Helan Family & Garden?

Yep, Helan Family & Garden has a free self car park and free RV/bus/truck parking.

Does Helan Family & Garden have a pool?

Helan Family & Garden has a kids' pool.

What makes Helan Family & Garden a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Helan Family & Garden.

Is Helan Family & Garden family-friendly?

You bet! With amenities like a free kids' club and a children's pool, as well as rollaway/extra beds and cots/infant beds in the guestrooms, it's no surprise Helan Family & Garden is a hit with families.

Is there a free airport shuttle available at Helan Family & Garden?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Are pets allowed at Helan Family & Garden?

No, pets are not allowed.

Helan Family & Garden Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 100 reviews" "
Rating 8 - Good. 41 out of 100 reviews" "
Rating 6 - Okay. 8 out of 100 reviews" "
Rating 4 - Poor. 3 out of 100 reviews" "
Rating 2 - Terrible. 1 out of 100 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

OFER

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad smell
The room was stincky as if no one has cleaned it for ages. We complained and a cleaning lady came. But it didn't help. It took one full day for the smell to disappear. Moreover, the furnitures were dirty and broken. How can a hotel offer such a room? And how come they didn't immediately send us for another hotel if they couldn't offer another room? Very very disappointing and very surprised that this hotel is rated very highly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
All was great. Would be good if the sauna is open in the morning as well.
Stayed 1 night in Aug 2023

10/10 Excellent

Rudolf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, good wellness, super breakfast.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

kestutis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location quiet area good staff good breakfast no room service 😤adding few pictures after room service hoover not being used in 6 nights beding never changed in 6 nights toilet rolls on floor inthe room apart this is all very good
Stayed 6 nights in Dec 2018

10/10 Excellent

Mark, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick winter trip
Perfect and cozy hotel for an unbelievably good price. Breakfast was superb, bar prices at really nice. The hotel located approx 35 min walking from the city center. Would go again.
Stayed 1 night in Jan 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

2/10 Terrible

Vicky, Hertfordshire

Disliked: Staff & service
Poor effort from the Hotel staff, real let down.
Upon arriving at the Hotel we were very surprised by the lack of welcome we received, we didn't expect much, a "Hello and welcome" probably. Instead we had to ask if we cld check in. The receptionnist offered no useful information, we had to ask a lot of questions. We asked if there was somewhere we could eat and she said "no" (despite their website clearly stating they had a "Restaurant"). We later discovered that the Hotel only does food if you book a half board acccomodation but you can request a meal on an ad-hoc basis. We felt very excluded from this Hotel,one evening they had arranged entertainment, but had made no effort to invite us and had closed the door to the Dining area. On our last morning for Breakfast, all but 3 of the tables had been reserved for new guests. The Hotel had no atmosphere, no friendly faces and we were left a little bit confused by it all. Not a place I would go back to or recommend. Vicky
Stayed 7 nights in Feb 2018

8/10 Good

Peter, Chester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Hotel with high standards
Very clean and fairly new hotel, tasty breakfast and nice staff. Definitely worth the money
Stayed 4 nights in Jan 2018