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Hilton Garden Inn Winston-Salem/Hanes Mall

3.0 star property

Photo gallery for Hilton Garden Inn Winston-Salem/Hanes Mall

Lobby
Lobby
Lobby
Bar (on property)
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$192
includes taxes & fees
29 Mar - 30 Mar

Explore the area

View map
1325 Creekshire Way, Winston-Salem, NC, 27103
  • Place, Bowlero Winston-Salem
    ‪2 min drive‬
  • Place, Adventure Landing Winston-Salem
    ‪3 min drive‬
  • Place, Hanes Mall
    ‪3 min drive‬
  • Airport, Winston-Salem, NC (INT-Smith Reynolds)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Premium bedding, down duvets, Select Comfort beds, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, Select Comfort beds, desk

Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Designer toiletries, hair dryer, towels, soap

Room, 1 King Bed

8.8 out of 10
Excellent
(25 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, down duvets, Select Comfort beds, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Designer toiletries, hair dryer, towels, soap

Room, 2 Queen Beds

8.6 out of 10
Excellent
(20 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

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Comfort Suites Hanes Mall

Winston-Salem
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 1,000 reviews
The price is AU$153
includes taxes & fees
5 Apr - 6 Apr
Comfort Suites Hanes Mall

About the area

Winston-Salem

At Hilton Garden Inn Winston-Salem/Hanes Mall you'll be 3 km (1.9 mi) from Hanes Mall and 4.5 km (2.8 mi) from Novant Health Forsyth Medical Center. Highlights at this hotel include a restaurant, free self-parking and a 24-hour gym. .The restaurant, Great American Grill, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Business amenities include 3 meeting rooms, a 24-hour business centre, and conference space. Other amenities include free Wi-Fi in public areas, a gym and a snack bar/deli. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. .Sights within a 10-minute drive of this 3-property class Winston-Salem hotel include Wake Forest University Baptist Medical Center and Truist Stadium.

What's nearby

  • Bowlero Winston-Salem - 2 min drive - 1.7 km
  • Adventure Landing Winston-Salem - 3 min drive - 3.1 km
  • Hanes Mall - 3 min drive - 3.4 km
  • Wake Forest University Baptist Medical Center - 7 min drive - 9.4 km
  • Wake Forest University - 11 min drive - 13.7 km

Getting around

  • Greensboro, NC (GSO-Piedmont Triad Intl.) - 33 min drive

Restaurants

  • ‪Starbucks - ‬13 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪McDonalds - ‬5 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Hilton Garden Inn Winston-Salem/Hanes Mall

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 3 meeting rooms.

A computer station is on site and WiFi is free in public spaces. The business-friendly Hilton Garden Inn Winston-Salem/Hanes Mall also features a 24-hour fitness centre, coffee/tea in common area, and a fireplace in the lobby. Self parking is free.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • Built in 2008
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Winston-Salem/Hanes Mall offers 112 accommodations with coffee/tea makers and designer toiletries. Select Comfort beds feature down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels, pay-per-view films and Netflix. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Pillow-top beds, desk, laptop workspace, blackout curtains
Comfort Suites Hanes Mall
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 1,000 reviews
The price is AU$153
includes taxes & fees
5 Apr - 6 Apr
Comfort Suites Hanes Mall

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night); free wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Hulu
  • IPod dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 6.95 for children
  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Winston-Salem/Hanes Mall
Hilton Garden Inn Winston-Salem/Hanes Mall
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Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
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Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
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Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
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Hilton Garden Inn Winston-Salem/Hanes Mall Hotel Winston-Salem

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Winston-Salem/Hanes Mall?

Hilton Garden Inn Winston-Salem/Hanes Mall offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Winston-Salem/Hanes Mall?

As of 25 Mar 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Winston-Salem/Hanes Mall on 29 Mar 2026 start from AU$192, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Winston-Salem/Hanes Mall?

Yep, Hilton Garden Inn Winston-Salem/Hanes Mall has a free self car park.

What makes Hilton Garden Inn Winston-Salem/Hanes Mall a romantic place to stay?

A lounge bar, plus comfy beds in the guestrooms, help set the scene for a romantic weekend at Hilton Garden Inn Winston-Salem/Hanes Mall.

Is Hilton Garden Inn Winston-Salem/Hanes Mall family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton Garden Inn Winston-Salem/Hanes Mall is a hit with families.

Does Hilton Garden Inn Winston-Salem/Hanes Mall serve breakfast?

Yeah, buffet breakfast is on offer on weekdays from 6:00 AM to 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Winston-Salem/Hanes Mall?

No, Hilton Garden Inn Winston-Salem/Hanes Mall does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Winston-Salem/Hanes Mall?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hilton Garden Inn Winston-Salem/Hanes Mall?

Check-in begins at 3 PM. Check-out time is 11 AM.

Hilton Garden Inn Winston-Salem/Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 449 out of 732 reviews
Rating 8 - Good. 165 out of 732 reviews
Rating 6 - Okay. 61 out of 732 reviews
Rating 4 - Poor. 29 out of 732 reviews
Rating 2 - Terrible. 28 out of 732 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Kenice

Stayed 2 nights in Dec 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities
Clean rooms and nice staff. Would stay here again.
Stayed 1 night in Dec 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Spacious, clean room.
Stayed 1 night in Dec 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Minor issues were: the refrigerator had a prior guest's pizza in it, and top of the can/bottle holder on the refrigerator door was broken. There were no coffee pods.
Stayed 4 nights in Nov 2025

10/10 Excellent

nathaniel

Stayed 1 night in Nov 2025

8/10 Good

Jay, sparta

Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable ,the staff was friendly and helpful great stay Thank You Jay
Stayed 2 nights in Nov 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not have breakfast or visit the lounge area
Stayed 1 night in Nov 2025

8/10 Good

Stephanie

Liked: Cleanliness
Very clean and no smells. Nice comfortable beds.
Stayed 2 nights in Nov 2025

2/10 Terrible

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

KAREN, WAYNESVILLE

Stayed 2 nights in Nov 2025

10/10 Excellent

Latasha

Great Customer Service & Cleanliness.
Stayed 1 night in Nov 2025

10/10 Excellent

Edilberto

Stayed 1 night in Nov 2025

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked into our room. The sheets were dirty(Huge stain). I notified the manager that we would like to change rooms. I was told that they could not move us to another room, but instead brought sheets for us to change the bed ourselves. Also there was only one set of towels. I called the manager again and was told that I could come to get them at the front desk because they had no maid service on duty to bring them up to us. We have stayed here before and never had this type of experience. I hate that this place has gone down hill. The manager was not helpful in anyway. Actually he did not care. And they were charging over $ 400 a night
Stayed 1 night in Oct 2025

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT STAFF!!!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Favorite Place

The only thing slightly annoying was the alternating brightening and dimming of the ceiling light in the bathroom. It was nice of a staff member to stop by and ask whether we needed anything like towels, cups, coffee.
Stayed 3 nights in Oct 2025

6/10 Okay

Princess

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Little to no entertainment. Also, management is terrible. Our stay was Fri- Sun. When booking the room, I had an old card, but provided them with an updated card once I got to the hotel. Sun morning around 8am (3hrs before checkout), the manager comes knocking on our room door. He automatically goes to assume there’s no money on my card when they charge the card. *Whole time they had never charged the active card * He states “There’s no money on your card. You have 10 minutes to pay or I am calling the police for trespassing.” Completely thrown off, I go downstairs to handle this situation & he admits to charging the old card, which should have been deleted once I checked in Fri. Attitude was very nasty, nice hotel but would never stay again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Seth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Felisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable
Stayed 1 night in Aug 2025

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very clean. Property was quiet and neat. I did not like having to park in the back and walk around the building in the dark to check in.
Stayed 1 night in Sep 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with easy access to restaurants and shopping. Room was great! Lot's of USB ports,plenty of counter space. Also easy access to the highway.
Stayed 2 nights in Sep 2025

10/10 Excellent

VALERIE, Durham

Stayed 1 night in Sep 2025

10/10 Excellent

Kendra

Stayed 1 night in Aug 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several choices within walking distance
Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean hotel. We had an enjoyable stay. No complaints.
Stayed 1 night in Aug 2025

8/10 Good

Tennille

Stayed 2 nights in Aug 2025