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Best Western Plus Hanes Mall Hotel

Property class: 2.5

Photo gallery for Best Western Plus Hanes Mall Hotel

A Best Western Plus hotel with a covered entrance, multiple floors, and a parking area.
A modern dining area with round tables and chairs, a kitchen in the background, and a seating area with sofas and a coffee machine.
A hotel room with a bed, bedside tables, a desk with a coffee maker, a TV, and a window with curtains.
A modern office space with multiple workstations, a long corridor, and a seating area with colorful chairs.
A compact hotel room with a kitchenette, a flat-screen TV, a desk, a chair, and a bed.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$134
includes taxes & fees
15 Nov - 16 Nov

Explore the area

View map
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103
  • Place, Hanes Mall
    ‪3 min walk‬
  • Place, Adventure Landing Winston-Salem
    ‪8 min walk‬
  • Place, Wake Forest University
    ‪10 min drive‬
  • Airport, Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, bedside lamps, a desk with a computer, and a television.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, bedside lamps, a desk with a computer, and a television.

Standard Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a television, and a door leading to another room.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(30 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a bed, bedside lamps, a desk with a computer, and a television.

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a bed, bedside lamps, a desk with a computer, and a television.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Pet-friendly
  • Parking included
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The price is AU$130
includes taxes & fees
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About the area

Winston-Salem

At Best Western Plus Hanes Mall Hotel you'll be within just a 10-minute stroll of Hanes Mall and Adventure Landing Winston-Salem. Highlights at this hotel include free breakfast, an outdoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Additionally, you'll find a 24-hour business centre and laundry facilities. Free full breakfast is available. There's also the convenience of RV/bus/truck parking. .Attractions within a 10-minute drive of this Winston-Salem hotel include Wake Forest University and Benton Convention Center.

What's nearby

  • Hanes Mall - 3 min walk - 0.3 km
  • Adventure Landing Winston-Salem - 8 min walk - 0.7 km
  • Benton Convention Center - 7 min drive - 7.4 km
  • Old Salem - 7 min drive - 8.4 km
  • Wake Forest University - 10 min drive - 8.6 km

Getting around

  • High Point Station - 25 min drive
  • Greensboro, NC (GSO-Piedmont Triad Intl.) - 31 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Texas Roadhouse - ‬10 min walk
  • ‪Chipotle Mexican Grill - ‬9 min walk
  • ‪FMC Cafeteria - ‬6 min walk
  • ‪Golden Corral - ‬12 min walk

About this property

Best Western Plus Hanes Mall Hotel

Best Western Plus Hanes Mall Hotel offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Best Western Plus Hanes Mall Hotel. Free self parking is available.

This Winston-Salem hotel is smoke free.

  • 130 guestrooms or units
  • 5 levels
  • Conference rooms
  • Full breakfast (free)
  • Business centre (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • ATM
  • Lift
  • No smoking on site
Best Western Plus Hanes Mall Hotel offers 130 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Beds feature premium bedding. LED televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Comfort Suites Hanes Mall
Winston-Salem
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 1,035 reviews
The price is AU$139
includes taxes & fees
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Comfort Suites Hanes Mall

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from August 5 2026 to May 31 2027 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hanes Mall
Best Western Mall
Best Western Plus Hanes Mall
Best Western Plus Hanes Mall Winston-Salem
Best Western Plus Hanes Mall Hotel Hotel
Best Western Plus Hanes Mall Hotel Winston-Salem
Hanes Hotel
Hanes Mall Hotel
Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

Frequently asked questions

Is parking available at Best Western Plus Hanes Mall Hotel?

Yep, Best Western Plus Hanes Mall Hotel has a free self car park.

How much does it cost to stay at Best Western Plus Hanes Mall Hotel?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Hanes Mall Hotel on 15 Nov 2026 start from AU$134, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Hanes Mall Hotel have a pool?

Best Western Plus Hanes Mall Hotel has an outdoor pool. The swimming pool will be unavailable from August 5 2026 to May 31 2027 (dates subject to change).

Does Best Western Plus Hanes Mall Hotel serve breakfast?

Yep, travelers are hooked on the free full brekkie here! It's the ideal place to fuel up for a day of adventure.

Is there a free airport shuttle available at Best Western Plus Hanes Mall Hotel?

No, Best Western Plus Hanes Mall Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Plus Hanes Mall Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Plus Hanes Mall Hotel?

No, only service animals are allowed.

Best Western Plus Hanes Mall Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 384 out of 1001 reviews
Rating 8 - Good. 264 out of 1001 reviews
Rating 6 - Okay. 150 out of 1001 reviews
Rating 4 - Poor. 91 out of 1001 reviews
Rating 2 - Terrible. 112 out of 1001 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, clean , comfortable
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Spacious rooms. Nice breakfast.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great water pressure
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More breakfast options
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Very convenient to medical center and also within walking distance to Hanes mall
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay except the lack of hot water.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street from the hospital which was great! Shower curtain was torn and desk chair very damaged and pool closed for renovation didn’t know till got there, but price was good, staff nice, and plenty of parking. So overall a good stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, location and amenities. Sadly, the pool was not accessible due to repairs. However, the staff provided excellent customer services. We enjoyed that breakfast was included. Overall, Best Western Hanes Mall met and / or exceeded our expectations for the week. Thanks to all!
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy didnt have breakfast but it smelt and look delicious.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and quiet! Breakfast was a great convenience since we were snowed in!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and excellent location for me.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are so nice and helpful. Neal at the afternoon/evening front desk is so welcoming and informative with information about restaurants in the area. Breakfast is good with plenty of choices.
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service
The hotel was okay, the rooms was too small, poor lighting, my sheet was kind of dirty, we had to take loop warm showers, poor parking.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Room clean and staff very kind
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
The staff were very friendly and welcoming. The common area was nicely updated and breakfast was good. The room could have been cleaner particularly the bathroom. We were fine with it for one night but if it had been a longer stay it would’ve been an issue. Also the pool is closed.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was wonderful and professional. I had a very late check in about 2:30am they stayed in communication with me and the process was smooth and they were very polite helping in the morning thank you would definitely stay again
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hi all staff in this hotel was amazing very helpful and areas very clean, breakfast was great, rooms are excellent
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
The location was convenient to the Mall and restaurants. The front desk and check in experience was excellent. The property needed some updating and cleaning. The water in the shower never gets hot.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms need a paint job/upgrade! Hotel conveniently located! Lots of good TV channels! Hot breakfast ok!
Stayed 3 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an horrible stay out room had roaches the pool didn’t work it’s was 90 plus degrees the tub was dirty and took an hour to drain the Korean lady with smoke gray hair at the front desk was very nasty and rude this was horrible
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool was drained and we really looked forward to relax in the pi
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Great stay
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roach in the bathroom greeted me during the night.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Amenities
Clean and good breakfast friendly staff
Stayed 2 nights in Nov 2025