Marriott Hotels & Resorts - accommodation in Whitwell

Great location close to freeway. A lot of places around to enjoy a great meal in a walking distance. Clean, quiet and comfortable place to stay.

Suzanne at the front desk was very short and close to rude to me. I had been driving all day...already paid for my reservation on line prior to check in so I should have been able to relax after a shower and sleep as I still had 10 more hours of traveling to do the next day. She called me shirtly after I checked in and asked me to come back to the front desk to pay an additional fee of 25$ after my 50$ pet deposit, but wouldnt just run my card on file. My neighbors across the hall must have been drinking for a while.. the whole end of the hall smelled like alcohol and they were in and out of the room all night...waking me and my pet up. I slept maybe for 2 hours. Had to turn off the AC unit as it was humming loudly and put off a mildew smell when it was running. I finally gave up on sleep about 4am and checked out. No coffee available and another rude front desk person, no name tag. Hotel is nice, Staff is not.

Upon check in we were not provided any information on the hotel amenities. We did not know there was a restuarant, bar or spa. The next morning, room service delivered to the room next to us at 7:00 am and annouced they were at the door loudly waking us up. They then let the door slam shut when entering the room and leaving. My husband left with what appears to be flea bites - they allow dogs in this hotel. When he notified the front desk they just said "ok" they did not ask what room we were in or say that they would notify the manager.