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Palm Bay Resort

4-star property
Palm Bay Resort, Whitsundays, QLD 1800 796 370
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4.5 out of 5
Wonderful!
See all 31 wotif Reviews

"The staff are beautiful welcoming friendly & professional. I thoroughly recommend the Day Spa Services. George & Teed Teed are masters at there craf ... " More

By a verified traveller on Tue 14 Mar 2023

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Hotel Description

Palm Bay Resort places you steps from Palm Bay Beach and within a short 5-minute stroll of Heart Reef. Highlights at this beachfront hotel include 2 bars/lounges, a full-service spa, and a restaurant.

A day of pampering at Palm Bay Day Spa can include deep-tissue massages, hot stone massages, and body wraps. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite outdoor swimming pool and gym. Plus you'll find an outdoor tennis court, a spa tub, and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 8:00 AM and 10:00 AM. There's also the convenience of an airport shuttle.

With a stay at this 4-star Whitsundays hotel, you'll be 12.1 km (7.5 mi) from Airlie Beach Lagoon and 22.4 km (13.9 mi) from Whitehaven Beach.

Beachfront Bure Villa with Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier House, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Romantic Villa, Balcony, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Serenity Bure Villa with Garden View and Partial Water Views

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe House, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Villa, Beach View, Beachfront

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Palm Bay Resort ratings based on 31 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palm Bay Resort

Everyone (12) Couples (15) Family (3)
4 out of 5
The staff are beautiful welcoming friendly & professional. I thoroughly recommend the Day Spa Services. George & Teed Teed are masters at there craft. Cocktails are worth the price & you have to try all of them. Food was great & always delicious. It was a deserted Island experience with all the luxuries that you would want to connect with nature & a loved one.

Posted by on 14 Mar. 2023

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Comment from Hotel Management

15 Mar. 2023 by Kate - Palm Bay Resort Management

Hi Rhonda, Thanks for your feedback! We're really pleased you enjoyed your stay! We look forward to seeing you again soon

5 out of 5
Absolutely amazing place, visually stunning, very relaxing, friendly staff, good food, overall a must see.

Posted by on 12 Mar. 2023

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Comment from Hotel Management

15 Mar. 2023 by Kate - Palm Bay Resort Management

Thank you for your feedback! We hope to see you again soon

3 out of 5
The island is beautiful and very ‘natural’ but, the property in general needs allot of work. It is however under new management, so hopefully that will change. It was quite noisy with machinery going almost constantly during our stay. You are expected to know that there is no table service for breakfast or lunch & no one lets you know. Staff walked past our table for 15 mins without letting us know you need to grab your own menu & order at the bar. (Another guest told us as the same thing had happened to them the day before) The chief, while adequate wasn’t the high standard we were expecting from a resort like this - especially when you only have one dining option. (They can NOT cook a steak & breakfast was burnt 2 days in a row) Great bar staff. Cocktails were top notch, although bar is only open till 9pm. The manager/owner was really lovely and very helpful, but her staff are definitely letting her down. In general, the service and standard I have come to expect from an island resort however was just not there.

Posted by on 24 Feb. 2023

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Comment from Hotel Management

1 Mar. 2023 by Kate - Palm Bay Resort Management

Thank you for your valued feedback! I have taken your feedback to the teams & we are constantly working hard to improve our guests stay. We hope to see you again!

5 out of 5
We had a great relaxing holiday, the setting was great and the staff made our holiday stress free. Thanks Palm Bay for looking after us, see you again soon

Posted by on 13 Nov. 2022

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Comment from Hotel Management

14 Dec. 2022 by The Palm Bay Team

Dear Steve, We are truly humbled by your review and are glad you got to disconnect and relax on the island! We hope to welcome you back soon.Until then,

5 out of 5
Great staff, fantastic villa and excellent atmosphere.

Posted by on 27 Oct. 2022

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Comment from Hotel Management

7 Dec. 2022 by Palm Bay Resort

Hey Brendan, We are so glad to know you got sit back and relax in our stunning villas!We look forward to welcoming back in 2023!Sunny regards,

5 out of 5
We enjoyed our stay at Palm Bay Resort. The island was quiet and clean. The restaurant and bar was great with quick service. The staff were friendly and helpful. The activities included paddle boarding, kayaking and tennis. Most activities were a bit run down and need refreshing. Overall, we really enjoyed our getaway. Thank you.

Posted by on 21 Sep. 2022

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4 out of 5
Great room and location. Loved the walks, views and wildlife. Food and drink could be improved

Posted by on 19 Jul. 2022

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4 out of 5
Wotif’s room descriptions are incorrect and very misleading. Not sure why it’s so hard, I could do it myself after being there for 2 hours. The hotel and staff were excellent.

Posted by on 6 Jun. 2022

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4 out of 5

Posted by on 2 Jun. 2022

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5 out of 5
Absolutely fabulous… resort, staff and quality. Highly recommend.

Posted by on 26 Feb. 2022

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Comment from Hotel Management

26 Feb. 2022 by Guest Services

Thanks Penny for 5 out 5!

About the Palm Bay Resort

Location Palm Bay Resort, Whitsundays, QLD 4741

Property Features

Palm Bay Resort offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. A spa tub, a fitness center, and spa services are also featured at Palm Bay Resort. An airport shuttle at scheduled times is available for a fee. Smoking is allowed in designated areas at this 4-star Whitsundays hotel.

  • 1 floor
  • 25 guestrooms or units
  • 2 bars or lounges
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Smoking in designated areas
  • Coffee shop
  • Dining venue

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Palm Bay Resort offers 25 accommodations with safes and irons/ironing boards. Rooms open to balconies. Bathrooms include showers and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided weekly.

  • Private balcony
  • Shower
  • Housekeeping (weekly)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 10:00 AM.

Palm Bay Resort has a restaurant on site.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Body wraps
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

Guests must transfer via Boat to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. The front desk is open daily from 8:00 AM - 6:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Outside alcohol is not permitted, but is available for purchase.

Guests must arrange transfers (surcharge) at least 48 hours prior to arrival. Options include sea plan, helicopter, or water taxi from Hamilton Island or Shute Harbor.

To get to the property, guests need to transfer by Boat. Transfers need to be confirmed by contacting the property at least 48 hours before travel at the number on the booking confirmation. The front desk at this property is open daily from 8:00 AM - 6:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children 15 and younger are not allowed at this property. All guests older than 15 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Palm Bay Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 15–25 per person
  • Airport shuttle fee: AUD 75 per person (one-way)
  • A late check-out fee will be charged
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palm Bay Resort Long Island
  • Palm Bay Long Island
  • Palm Bay Resort Hotel
  • Palm Bay Resort Whitsundays
  • Palm Bay Resort Hotel Whitsundays

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 15 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.