6/10 Okay
Jennifer
Travelled with partner
26 Sept 2025
We stayed at Cave Castle for a few days last week (15-18 September) as part of a Yorkshire coast road trip-something a bit different we thought to your average hotel. Nice setting, great spa with a nice pool and well equipped gym. Good dining too, in both the Courtyard & the Windsor Restaurant. The staff were generally terrific, very pleasant & helpful, so it's a shame that the blonde lady with glasses on reception when we checked out somewhat spoiled things. Carrying on a conversation with another staff member for two minutes while ignoring guests who are waiting to check out is quite rude. Similarly, when asked about the carved bears in the property, she dismissively advised us to "look at the scrolling screen, all the information is on there, or just look at the website". We're checking out, it's an easy enough question. If you know, why not just tell us? If you don't know, why not? Sorry to interrupt your busy day, but the clue is that you work in "hospitality". What a rude woman, and what a disappointing end to an otherwise extremely pleasant stay at Cave Castle.
Jennifer
Stayed 3 nights in Sep 2025



















