Whitby accommodation from AU$160

The property manager are poor communicators. They do not respond in a timely manner and do not answer your calls. They only call when they want to and they will say something and will not do it. They have moved us to another house due to this property being misadvertised in VRBO. It says it has 6 bedrooms but in reality it only has 4 bedrooms but they do not want to admit it in written communication. They moved us to their “luxurious home” having 5 bedrooms because I have made several complaints to VRBO as the property manager was not communicating to me at all and not confirming anything that I have requested; the house is beautiful but the experience is not! Upon arrival, we saw a lot of things broken. Door locks not working properly, floors broken, and the most frustrating was there’s no hot water at all! We have stayed to what was claimed as their luxurious home for 3 days and 2 nights without having a hot water for anything! I called the manager and let them know aboutvthe situation and promised to come and fix it but no one came. They even passed me around to different people. The dishwasher is filthy, kitchen utensils are also dirty. Beds, pillows, and it’s covers stinks! Even the towels stinks. There’s no chopping board for you to use. The fridge freezer doesn’t even have the container inside. All of the cabinets have something on it that by the looks has been there long. There’s no dinning table and chairs to use when eating. Everything that’s promised to me, nothing happened. They have also double booked us with 3 different people! 3 people came saying they booked a room for a day when I have booked the whole house 2 months prior to the date. This is a very disappointing, stressful and frustrating experience I’ve ever had in my life. They have made our supposed to be relaxing weekend to a disastrous and stressful weekend. Never recommend this home nor any of the property they own! Don’t book this unless you want a handful of headaches to deal with!

We stayed with a team this past weekend. Staff was extremely friendly and helpful. Our king suite was large and had everything we needed. Very full breakfast with hot items, extras, and healthy options too.

Good value