This was a quiet hotel tucked away off the main drag of West Yellowstone. The staff was outstanding in terms of friendliness and helpfulness. Even though it was stated coffee would be available at 7am, we were grateful to find out it was actually ready at 5:15, just as we were leaving on our tour! The room was spotlessly clean and the bed was comfortable. I only rated it as a 4 because as an older hotel, it was smaller than newer hotels might have been, and there was no microwave in our room. Still we did not need a microwave, and did not intend to do more than sleep and shower in the room. being small was not at all an issue for the two of us, though I can see how some might have not been comfortable there.