La Quinta Inn & Suites - accommodation in West Sacramento

The girl working the night shift has opportunities to have better customer service. She needs to do better. I understand we don’t all have good days, but never pass whatever you are going through with the people you serve for a living. Maybe she was bothered that I asked her for more tea cups. They were literally all gone. It could be that whomever had the shift before did not have a chance to and it landed on her. I don’t know. I guess we were standing to close for her comfort and did not ask us to move back in the best way she should have. It was somewhat rude. Again opportunities for teaching staff how to communicate with guests. This make a big difference in how we rate your hotel. The gentleman that checked us in was awesome. Super nice, very interactive with us and made us feel very comfortable. I rate him a 10. Perfect personality and attitude to deal with your guests. Big smile. The lady did not smile at all and it felt like there was some kind of attitude present. I don’t want to get anyone in trouble, but again, it’s a great opportunity to remind staff how crucial and important it is for everyone to make the guests have the best experience possible. The cleaning lady on our floor was wonderful. Very friendly and said hello to us every time we saw her with a smile. We can tell this was natural for her and trust me, this make all the difference! I am not giving this feedback to get anyone in trouble, just to let you know what a difference one makes

Check in staff was super helpful and friendly

No smart TV. Only dump TV with all the channels no one care to watch. Could not stream YouTube, Netflix nor Amazon Prime videos.