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4.7 out of 5

"Hotel satisfactory: not centrally located and despite characteristics of the hotel on various reviews, the hotel would be best described as a 3 and ha ... " More

By a verified traveller on Sat 27 Jan 2018

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Hotel Description

A luxury stay in the heart of Vientiane awaits you at Don Chan Palace, Hotel & Convention. Within a 20-minute stroll, you'll find popular places like Wat Si Saket and Talat Sao. Highlights at this hotel include in-room washers/dryers, free WiFi, and LCD TVs.

Cable TV, coffee/tea makers, and in-room massages are featured in all 215 rooms. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches include bathrobes and free toiletries. Safes, hair dryers, and desks are also available.

A pampering day can include deep-tissue massages and Thai massages along with body scrubs, body treatments, and aromatherapy. At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor swimming pool, 24-hour fitness center, and sauna. 208240 square feet (19346 square meters) of event facilities include a conference center, and other business amenities include a business center. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of a free area shuttle.

This 5-star Vientiane hotel is 2.3 km (1.4 mi) from Patuxay and 4.7 km (2.9 mi) from Pha That Luang.

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Don Chan Palace, Hotel & Convention ratings based on 7 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Don Chan Palace, Hotel & Convention

Everyone (4) Couples (3)
4 out of 5

Hotel satisfactory

Pros: Excellent staff
Cons: Menu overall (see above) Complimentary airport transfers
Location: Location well away from CBD and tourist spots.... no quality bus service in Vientiane and Tuk Tuks were poor quality
Hotel satisfactory: not centrally located and despite characteristics of the hotel on various reviews, the hotel would be best described as a 3 and half star. The only thing going for the hotel is the excellent staff. The restaurant menu was presented as three separate menus.... poor!..... should be pulled together as one menu... with headings as APPETISERS, MAINS (Laotian, Thai, Chinese, Western etc), DESSERTS Breakfast food range extensive but of average quality. Strange that airport transfer to hotel was $10, yet complimentary back to the airport.

Posted by , from Brisbane Australia on 27 Jan. 2018

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5 out of 5

Lovely hotel

Pros: Very clean and comfortable. Lovely breakfasts.
Location: Plenty to see and do close to the hotel.
Lovely hotel and staff were so helpful and friendly.

Posted by on 12 Oct. 2015

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5 out of 5
Pros: Good value
Cons: Little walk to town ..had to pay for swimming pool and gym
Location: Outstanding
Value: Bargain; Service: Flawless; Cleanliness: Immaculate; Renovations on upper levels didn't worry me

Posted by , from Australia - QLD - Townsville on 10 Aug. 2014

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4 out of 5
Pros: Value for money and size of room and bathroom - staff wonderful and polite and helpful
Cons: A fair walk from the city but not impossible there was a shuttle bus
Location: Just right
Facilities: Basic; Value: Affordable; Service: Professional, Good, Courteous; Cleanliness: Tidy; the hotel was in the middle of major construction from 7.30am - 7.30pm suggest wotif notify customers of this in the future the rooms were shaking

Posted by , from England on 26 Jul. 2014

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5 out of 5
Pros: Nice bed, bath and pillows
Cons: Restaurant was closed for a function after getting excited about Dim Sum which was advertised everywhere
Location: Good views
Facilities: Above average; Value: Inexpensive; Service: Outstanding;

Posted by , from Cambodia on 27 Feb. 2014

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5 out of 5
Pros: The staff were amazing! and the rooms very stylish.
Cons: The hotel is about a 20 minute walk from the centre of Vientiane.
Location: 20min from the centre
Facilities: Top of the line, Outstanding; Value: Affordable; Service: Remarkable, Go the extra mile, Outstanding; Cleanliness: Spotless, Immaculate, Beautiful; Try the Lao massage in the massage pala on the 3rd floor!

Posted by , from Australia - NSW - Sydney on 25 Jan. 2014

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5 out of 5

Posted by , from Thailand on 28 Feb. 2013

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About the Don Chan Palace, Hotel & Convention

Location 06 Ban Piawat, Rue Fa Ngum, Vientiane, Vientiane 01000

Property Features

Don Chan Palace, Hotel & Convention offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 208240 square feet (19346 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Don Chan Palace, Hotel & Convention. A free area shuttle within 2 km is available. Smoking is allowed in designated areas at this 5-star Vientiane hotel.

  • 1 building
  • 215 guestrooms or units
  • 14 levels
  • 2 dining venues
  • 208240 sq ft of conference space
  • 19346 sq m of conference space
  • Built in 2004
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Washer/dryer
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Free area shuttle within 2 km; airport shuttle

Room Amenities

Don Chan Palace, Hotel & Convention offers 215 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and minibars. LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Vientiane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Washer and dryer
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Onsite venue #2 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Number of treatment rooms 6
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Deep tissue massage
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 6:00 AM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 12:30 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • No cots (infant beds) available
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10 per person (approximately)
  • Airport shuttle fee: USD 95000 per vehicle (one-way, maximum occupancy 1)
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Don Chan Hotel
  • Don Chan Palace
  • Don Chan Palace Convention
  • Don Chan Palace Convention Vientiane
  • Don Chan Palace Hotel
  • Don Chan Palace Hotel & Convention
  • Don Chan Palace Hotel & Convention Vientiane
  • Don Chan Palace Hotel Vientiane
  • Don Chan Palace Vientiane
  • Don Chan Palace Hotel Convention Vientiane
  • Don Chan Palace Hotel Convention
  • Don Chan Palace, & Convention
  • Don Chan Palace, Hotel & Convention Hotel
  • Don Chan Palace, Hotel & Convention Vientiane
  • Don Chan Palace, Hotel & Convention Hotel Vientiane

You should know

  • Don Chan Palace, Hotel & Convention offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.