4/10 Poor
Maikel
Travelled with family
17 June 2025
I booked a room for two adults and a 12-year-old child, but the hotel claimed the reservation was for two adults and an infant. I clearly informed them of this mistake on the first day, yet was still charged an extra €210 for a triple room, plus €36 in tourist tax.
The booking error was made by Expedia, but the hotel refused to show any flexibility or accountability, even with proof. The situation was handled with little empathy or effort to support the guest. Very disappointing experience
Maikel
Stayed 7 nights in Jun 2025