See all properties
Save

Maison Venezia | UNA Esperienze

4.0 star property
Hotel in Venice, 9-minute walk to Rialto Bridge

Photo gallery for Maison Venezia | UNA Esperienze

Exterior
Exterior
City view from property
Premium Double Room (Canal View)
Premium bedding, minibar, in-room safe, individually furnished

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
The current price is AU$210
includes taxes & fees
27 Jan - 28 Jan

Explore the area

View map
Ruga Do Pozzi, 4173, Venice, VE, 30121
  • Place, Ca' d'Oro Giorgio Franchetti Gallery
    ‪3 min walk‬
  • Place, Rialto Bridge
    ‪6 min walk‬
  • Place, St. Mark's Square
    ‪11 min walk‬
  • Airport, Venice (VCE-Marco Polo)
    ‪40 min drive‬

Room options

View all photos for Superior French Room

Premium bedding, minibar, in-room safe, individually furnished

Superior French Room

  • Sleeps 1

View all photos for Superior Double or Twin Room

Premium bedding, minibar, in-room safe, individually furnished

Superior Double or Twin Room

  • Sleeps 2

View all photos for Suite Double With Sofa Bed View

Premium bedding, minibar, in-room safe, individually furnished

Suite Double With Sofa Bed View

  • Sleeps 3

View all photos for Deluxe Duplex, 1 Double Bed with Sofa bed

Premium bedding, minibar, in-room safe, individually furnished

Deluxe Duplex, 1 Double Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room, 1 Double Bed with Sofa bed

Premium Double Room, 1 Double Bed with Sofa bed

Premium Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Double Room (Canal View)

Premium Double Room (Canal View)

Premium Double Room (Canal View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed with Sofa bed

Premium bedding, minibar, in-room safe, individually furnished

Suite, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, individually furnished

Superior Double Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Single Room (with French Bed)

Premium bedding, minibar, in-room safe, individually furnished

Superior Single Room (with French Bed)

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 12 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Duplex Suite Double With Sofa-bed And Mezzanine

Premium bedding, minibar, in-room safe, individually furnished

Duplex Suite Double With Sofa-bed And Mezzanine

  • Sleeps 3

View all photos for Premium Double Room

Premium bedding, minibar, in-room safe, individually furnished

Premium Double Room

  • Sleeps 2

View all photos for Premium Double Room With Sofa-Bed

Premium bedding, minibar, in-room safe, individually furnished

Premium Double Room With Sofa-Bed

  • Sleeps 3

View all photos for Superior Double Room Single Use

Premium bedding, minibar, in-room safe, individually furnished

Superior Double Room Single Use

  • Sleeps 1

View all photos for Deluxe Double Room Single Use

Premium bedding, minibar, in-room safe, individually furnished

Deluxe Double Room Single Use

  • Sleeps 1

View all photos for Premium Double Room With View

Premium bedding, minibar, in-room safe, individually furnished

Premium Double Room With View

  • Sleeps 2

View all photos for Deluxe Double or Twin Room

Premium bedding, minibar, in-room safe, individually furnished

Deluxe Double or Twin Room

  • Sleeps 2

You may also like

Ad
Hallway

Hotel Ai Cavalieri di Venezia

Castello
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.9 out of 5, Exceptional, 1,003 reviews
Hotel Ai Cavalieri di Venezia

About the area

Venice

At Maison Venezia | UNA Esperienze you'll be within just a 15-minute stroll of popular places like St. Mark's Square and Rialto Bridge. Highlights at this hotel include in-room free WiFi and LCD TVs. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include coffee/tea in a common area, express check-out and dry cleaning/laundry services. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. .Attractions within a 20-minute walk of this 4-property class Venice City Center hotel include St. Mark's Basilica and Teatro La Fenice.

What's nearby

  • Ca' d'Oro Giorgio Franchetti Gallery - 3 min walk - 0.3 km
  • Marco Polo's Home - 5 min walk - 0.4 km
  • Rialto Bridge - 6 min walk - 0.6 km
  • St. Mark's Square - 11 min walk - 1.0 km
  • St. Mark's Basilica - 11 min walk - 1.0 km

Getting around

  • Venice Santa Lucia Station - 19 min walk

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Rizzo - ‬3 min walk
  • ‪Farini - ‬5 min walk
  • ‪Bacaro Risorto Cannaregio - ‬4 min walk
  • ‪Zikiya - ‬3 min walk

About this property

Maison Venezia | UNA Esperienze

Hotel in Venice, 9-minute walk to Rialto Bridge
Maison Venezia | UNA Esperienze offers its guests multilingual staff, tour/ticket assistance, and coffee/tea in common area. WiFi is free in public spaces. Maison Venezia | UNA Esperienze also features concierge services, dry cleaning/laundry services, and room service (during limited hours).

This 4-star Venice hotel is smoke free.

  • 28 guestrooms or units
  • 3 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
Maison Venezia | UNA Esperienze offers 28 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Similar properties

Front of property
Hotel Antico Doge
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
4.6 out of 5, Wonderful, 1,002 reviews
The price is AU$304
includes taxes & fees
2 Feb - 3 Feb
Hotel Antico Doge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 20 per person
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room babysitting
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Fixed shower seat
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • In-room roll-in shower
  • Lift (80 centimetre wide door)
  • Low-height counter and sink (84 centimetre high)
  • Raised toilet seat (40 centimetre high)
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/.

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January to 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February to 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number IT027042A1MVRCBM92

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Una Venezia
Una Hotel Venezia
Una Hotel Venezia Venice
Una Venezia
Una Venezia Hotel
Una Venezia Venice
Una Hotel Venice
Maison Venezia UNA Esperienze Hotel Venice
Maison Venezia UNA Esperienze Hotel
Maison Venezia UNA Esperienze Venice
Maison Venezia UNA Esperienze

Frequently asked questions

What is the cancellation policy at Maison Venezia | UNA Esperienze?

Maison Venezia | UNA Esperienze offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Maison Venezia | UNA Esperienze?

As of 26 Jan 2026, prices found for a 1-night stay for 2 adults at Maison Venezia | UNA Esperienze on 27 Jan 2026 start from AU$199.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Maison Venezia | UNA Esperienze?

The closest beach to Maison Venezia | UNA Esperienze is Lido of Venice Beaches (10.1 km).

What makes Maison Venezia | UNA Esperienze a romantic place to stay?

A champagne service, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Maison Venezia | UNA Esperienze.

Does Maison Venezia | UNA Esperienze serve breakfast?

Yeah, guests adore the buffet breakfast here! Served daily between 7:30 AM and 10:30 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Maison Venezia | UNA Esperienze?

No, Maison Venezia | UNA Esperienze does not offer an airport shuttle service.

What time are check-in & check-out at Maison Venezia | UNA Esperienze?

Check-in begins at 2:00 PM. Check-out time is noon.

Maison Venezia | UNA Esperienze Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 705 out of 1005 reviews
Rating 8 - Good. 236 out of 1005 reviews
Rating 6 - Okay. 42 out of 1005 reviews
Rating 4 - Poor. 15 out of 1005 reviews
Rating 2 - Terrible. 7 out of 1005 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Teressa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect Venetian boutique hotel

We felt spoiled by our stay. It was the nicest room we've ever been in. The staff was responsive and helpful. We could not be happier.
Stayed 1 night in Oct 2025

10/10 Excellent

Keanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I’ve stayed at in Italy 🇮🇹. Nada was very nice and friendly she welcomed me warmly, explained everything about the hotel, and even gave me a map with helpful tips to explore the city. The rooms are modern, spotless, and beautifully decorated I especially loved the green color theme. The location is also great: just a 4-minute walk to the water taxi and about 15–30 minutes from the main attractions, depending on your pace. Breakfast was delicious, and the hotel itself is absolutely beautiful. I truly enjoyed my stay here!
Stayed 1 night in Oct 2025

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect quiet hotel in venice. Water taxi can drop you and pick you up directly at front door!! So easy.
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Stayed 1 night in Sep 2025

10/10 Excellent

Vivienne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very reasonably priced hotel in Venice overlooking a canal and extremely walkable to all the sights in Venice. Easy to get to from the boat stop (beware pickpockets!). Room was very spacious - we had a suite as my husband and I were travelling with our 20year old daughter and there was a large sofa bed made up for her in the sitting room that she said was comfortable. Friendly and professional staff who were also very welcoming to our dog
Stayed 1 night in Aug 2025

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Charis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel on a canal! We had a full wall of windows overlooking the canal and it was wonderful. The location was also quiet and out-of-the-way, but still close to main areas like the Rialto Bridge, restaurants, and shopping.
Stayed 2 nights in Aug 2025

8/10 Good

Dinoshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building, very clean, staff was very helpfull and friendly, breakfast was good Really liked the art deco in rooms.
Stayed 3 nights in Aug 2025

10/10 Excellent

Tara, Duluth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great. The staff were super nice and helpful. They offered to store bags after we checked out so that we could go explore the city. They had refreshments and pastries throughout the day. Free water. The Expedia stay got us a free bottle of wine. Overall in our week in Italy this was the best hotel we stayed at.
Stayed 1 night in Aug 2025

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Wonderful service.
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place to stay in Venice

This is a beautiful old hotel in a lovely setting next to a canal. We received a warm welcome and helpful tips for exploring the city.
Stayed 1 night in Jul 2025

10/10 Excellent

SAREM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Elke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful and our room was incredibly comfortable and spacious for a family of 3. The staff was so welcoming and helpful. We loved the breakfast buffet and the easy walking distance to so many shops, restaurants, and attractions. This hotel is also just a 5 minute walk to the the main water bus that goes to the Marco Polo airport, so it was very convenient on our departure day.
Stayed 2 nights in Jul 2025

10/10 Excellent

anthony

Stayed 2 nights in Jul 2025

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with a canal view in a quiet area, just steps from the ferry, shops, and restaurants. Great breakfast and loved the complimentary coffee and tea in the room. Perfect location!
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay in a quieter area

It was a pleasant stay in a quieter area of Venice, highly recommend it.
Stayed 2 nights in Jun 2025

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the spaciousness of the room. The staff was kind and attentive. Very well located!
Stayed 3 nights in Jun 2025

10/10 Excellent

Elvis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem.
Stayed 1 night in Jun 2025

2/10 Terrible

Sepideh

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at this hotel in Venice was nothing short of a nightmare. We were placed in room on the second floor—a dirty, stuffy space with a broken safe, a non-functioning air conditioner, broken closet door, and a suffocating atmosphere that made it nearly impossible to sleep. The floor was slanted, making it impossible to keep anything steady on the table, and the hairdryer was useless—its stand broken and the device itself not working. To make matters worse, there was an exposed and broken outlet in the bathroom, a serious safety hazard considering the 220-volt electricity supply. Despite being advertised with a canal view, the only glimpse we got was by bending awkwardly out the window. On the first night, unable to endure the heat and lack of air, we had to be moved in the middle of the night to another room temporarily, leaving our belongings behind. The next morning, no manager was available to address the situation, no matter how many times we asked. Simon, one of the hotel attendants, promised us a refund for the first night and swore he would resign if the refund wasn’t processed. It's now been nearly two weeks since our return, and we’ve heard nothing. We've sent follow-up emails, and while they continue to request our bank information, no refund has been issued. This hotel is run by unprofessionals, and if there is a manager, they clearly don’t care about their guests’ experiences. If you're thinking about staying here—be my guest. But don't say you weren't warned.
Stayed 3 nights in Jun 2025

10/10 Excellent

carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Coralis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Estuvo muy bueno. Recomiendo que se le hagan algunas remodelaciones a los cuartos, pero tengo que decir que el personal fue excelente. Nos ayudaron en todo muy amablemente y nos teníamos que ir a las 6am así que nos dejaron dos bolsas preparadas con snacks, agua, frutas, etc, para que no nos fueramos sin alimentos al viaje. De veras que el servicio es excelente. Los cuartos pueden recibir algunas remodelaciones.
Stayed 2 nights in May 2025