4/10 Poor
Julie
Travelled with family
10 Feb 2024
Disliked: Staff & service, property conditions & facilities
What has happened to the Lodge at Vail?
I have stayed at the Lodge periodically over the last 50 years so I have some experience staying there.
The Good -
The location - you can't beat it for skiing and they know it which is why most of this review is negative.
The spa - Very nice masseuses and fitness center.
the Valet employees - very kind and helpful. We really liked them alot.
The Bad
The facility - This place needs a redo quickly. It is so run down it is hard to believe it is a 4 star property and it makes me feel that they are relying heavily on location (which is excellent) to justify their unbelievably high rates - 600-800 per night for a tiny room and bathroom. The room was gross - very old carpet, chipped furniture, a pocket door to the bathroom that didn't slide and had no way to pull it out, a malfunctioning tv, an ancient and small bathroom. There is paint peeling everywhere and it was frankly hard to tell if it was clean or dirty because it was so dingy. Also, they offer housekeeping every other day which is an environmentally friendly practice for sure, but at 600-800 per night, new coffee cups, Keurig pods and maybe towels would have been nice.
The front desk staff - they acted as if they were doing me a favor every time I asked anything. I had a package delivered and I was told by 4 different people that they didn't have it until I showed them a picture of the delivery driver standing on the Lodge logo rug at which point it was miraculously found.
Very expensive for what you get.
Julie
Stayed 2 nights in Feb 2024