See all properties
Save

Grand Hyatt Vail Resort and Spa

4.0 star property

Photo gallery for Grand Hyatt Vail Resort and Spa

Exterior
Property video
Outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas, pool loungers
3 bars/lounges
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is AU$491
includes taxes & fees
6 Apr - 7 Apr

Explore the area

View map
1300 Westhaven Drive, Vail, CO, 81657
  • Place, Vail Ski Resort
    ‪1 min walk‬
  • Place, Cascade Village Lift
    ‪3 min walk‬
  • Place, Eagle Bahn Gondola
    ‪20 min walk‬
  • Airport, Vail, CO (EGE-Eagle County Regional)
    ‪34 min drive‬

Room options

View all photos for Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

  • Mountain view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Mountain View (With Fireplace)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds, Mountain View (With Fireplace)

  • Mountain view
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Mountain View

9.0 out of 10
Wonderful
(21 reviews)
  • Mountain view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

  • Mountain view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Suite, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed

  • Resort view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 2 Queen Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, 2 Queen Beds

  • Resort view
  • 70 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed, Mountain View

  • Mountain view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

  • Mountain view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

9.0 out of 10
Wonderful
(26 reviews)
  • Resort view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds

8.0 out of 10
Very good
(11 reviews)
  • Resort view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Gore Creek Suite)

Balcony

Suite, 2 Queen Beds (Gore Creek Suite)

  • Mountain view
  • 103 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, 2 Queen Beds, Mountain View

  • Mountain view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite (Blue Sky)

Presidential Suite (Blue Sky)

Presidential Suite (Blue Sky)

  • Mountain view
  • 173 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Grand Suite, Accessible

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, Accessible

  • Mountain view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, Accessible, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, Accessible, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Accessible, Mountain View

  • Mountain view
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 2 Bedrooms (1 King and 2 Queen Beds)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, 2 Bedrooms (1 King and 2 Queen Beds)

  • Resort view
  • 59 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View (Connector)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Mountain View (Connector)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Mountain View (Connector)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, Multiple Beds, Mountain View (Connector)

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

Room, Multiple Beds

  • Sleeps 3
  • 1 King Bed and 1 Single Bunk Bed

Room, 2 Queen Beds, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

You may also like

Ad
Lobby

Park Hyatt Beaver Creek Resort and Spa

Beaver Creek
  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, 520 reviews
The price is AU$502
includes taxes & fees
10 Apr - 11 Apr
Park Hyatt Beaver Creek Resort and Spa

About the area

Vail

Grand Hyatt Vail Resort and Spa places you steps from Cascade Village Lift and within a 10-minute stroll of Vail Ski Resort. Highlights at this ski hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The fine-dining restaurant, Gessner Restaurant, is open for breakfast and dinner. Creekside Pool Bar is the hotel's own bar, serving drinks along with lunch and dinner. With ski-in ski-out access, there's more time for downhill skiing, and you'll find 3 hot tubs and ski rentals on site. 40000 square feet (3716 square metres) of event facilities include 13 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Plus you'll find an outdoor swimming pool, free Wi-Fi in public areas and a 24-hour gym. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an area shuttle. .Places within a 30-minute walk of this 4-property class Matterhorn Village hotel include Eagle Bahn Gondola and The Steadman Clinic.

What's nearby

  • Vail Ski Resort - 1 min walk - 0.0 km
  • Cascade Village Lift - 3 min walk - 0.3 km
  • Camp Hale - 8 min walk - 0.7 km
  • Eagle Bahn Gondola - 20 min walk - 1.7 km
  • The Steadman Clinic - 2 min drive - 3.3 km

Getting around

  • Denver International Airport (DEN) - 134 min drive

Restaurants

  • ‪Gore Creek Market - ‬1 min walk
  • ‪Garfinkel's - ‬3 min drive
  • ‪Qdoba Mexican Eats - ‬4 min drive
  • ‪Margie’s Haas - ‬17 min walk
  • ‪Subway - ‬4 min drive

About this property

Grand Hyatt Vail Resort and Spa

Indulge in a treatment at the full-service spa or soothe your muscles in one of the 3 hot tubs after a day on the slopes. Conveniences such as ski storage and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in one of the hotel's 3 bars/lounges.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. WiFi is free in public spaces. This ski hotel also offers an outdoor pool, a 24-hour fitness centre and a steam room. Parking is available for a fee.

This 4-star Vail hotel is smoke free.

  • 1 building
  • 285 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 3 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq. m of conference space
  • Built in 1982
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
Grand Hyatt Vail Resort and Spa offers 285 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Vail hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 8 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

View from property
Residence Inn by Marriott Vail
  • Spa pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.6 out of 5, Wonderful, 784 reviews
The price is AU$225
includes taxes & fees
5 Apr - 6 Apr
Residence Inn by Marriott Vail

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 5 miles
  • Limo/town car service
  • Valet parking on site (USD 62 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 50 for adults and USD 9 to 20 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Creekside Pool Bar
  • Fireside Lounge
  • Gessner Restaurant
  • Gore Creek Market
  • Makoto

Things to do

  • 24-hour gym
  • 3 hot tubs
  • Arcade/game room
  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business centre
  • 40,000 square feet of conference space

Outdoors

  • Firepit
  • In a regional park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hand-held showerhead
  • Lift (107 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (97 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in a rate plan with breakfast included will receive a USD 60 breakfast credit.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 70 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 66.05 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Fitness centre access
  • Housekeeping
  • Pool access
  • Ski shuttle
  • Ski storage
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 for adults and USD 9 to 20 for children
  • Fee for in-room wired Internet: USD 0.00 per stay (rates may vary)
  • Fee for wired Internet in public areas: USD 0.00 per stay (rates may vary)
  • Valet parking fee: USD 62.00 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Vail Cascade Starwood
Cascade Starwood
Hotel Talisa Vail
Hotel Talisa
Talisa Vail
Vail Cascade Resort And Spa
Vail Cascade Resort Spa Starwood Hotel
Vail Cascade Hotel
Hotel Talisa Luxury Collection Resort Vail
Hotel Talisa Luxury Collection Resort
Talisa Luxury Collection Vail
Talisa Luxury Collection
Grand Hyatt Vail Vail
Grand Hyatt Vail Hotel
Grand Hyatt Vail Hotel Vail

Frequently asked questions

What is the cancellation policy at Grand Hyatt Vail Resort and Spa?

Grand Hyatt Vail Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Vail Resort and Spa?

As of 10 Mar 2026, prices found for a 1-night stay for 2 adults at Grand Hyatt Vail Resort and Spa on 6 Apr 2026 start from AU$491, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Vail Resort and Spa?

Yep, Grand Hyatt Vail Resort and Spa has valet parking with in/out privileges for USD 62.00 per day.

Is there a spa on site at Grand Hyatt Vail Resort and Spa?

Yep, there is an onsite spa at Grand Hyatt Vail Resort and Spa. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Grand Hyatt Vail Resort and Spa have a pool?

Grand Hyatt Vail Resort and Spa has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 11:00 PM.

What luxury perks are available at Grand Hyatt Vail Resort and Spa?

Grand Hyatt Vail Resort and Spa features 3 hot tubs, an outdoor pool and 3 restaurants. All guestrooms come with Frette Italian sheets and pillowtop beds.

What makes Grand Hyatt Vail Resort and Spa a romantic place to stay?

Couples spa treatments and garden-view dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Grand Hyatt Vail Resort and Spa.

Is Grand Hyatt Vail Resort and Spa family-friendly?

You bet! With amenities such as an arcade and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Grand Hyatt Vail Resort and Spa is a hit with families.

Does Grand Hyatt Vail Resort and Spa serve breakfast?

Yeah, cooked-to-order breakfast is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Hyatt Vail Resort and Spa?

No, Grand Hyatt Vail Resort and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Hyatt Vail Resort and Spa?

Yep, you can grab a meal at Grand Hyatt Vail Resort and Spa's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Grand Hyatt Vail Resort and Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Grand Hyatt Vail Resort and Spa?

Dogs are welcome at Grand Hyatt Vail Resort and Spa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 32 kg per pet.

Grand Hyatt Vail Resort and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 949 reviews
Rating 8 - Good. 156 out of 949 reviews
Rating 6 - Okay. 63 out of 949 reviews
Rating 4 - Poor. 40 out of 949 reviews
Rating 2 - Terrible. 25 out of 949 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Magda, Palm Beach Gardens

Liked: Cleanliness, amenities, property conditions & facilities
Everything excellent except for the parking. Valet $62 per day and self-parking in the garage $55 per day😭
Stayed 3 nights in Dec 2025

10/10 Excellent

Kenya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. They have the best staff and made us feel welcome. The pool was beautiful with the fireplace and the snow. We used the workout facilities and they were top notch. The hotel felt cozy and we loved the warm cookies and hot chocolate in the evening. The mixed drinks we ordered at the bar were delicious and Makoto, the Japanese restaurant served me the best steak I have had in a long time. We can't wait to return.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ana Elena

Stayed 5 nights in Dec 2025

10/10 Excellent

Marija

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, clean room, nice pool and hot tub, easy access to shuttle bus and short ride to the village.
Stayed 6 nights in Nov 2025

8/10 Good

Sandy

Stayed 2 nights in Nov 2025

10/10 Excellent

Brian

Stayed 1 night in Dec 2025

8/10 Good

Ravindra, Suwanee

Stayed 4 nights in Nov 2025

2/10 Terrible

Johana

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The restaurants have no good food and extremely expensive. The breakfast was.$40 per person for breakfast that you get for free at a holiday inn. Fake eggs and food was all cold. 6 people: 3 adults 3 kids $294.00 for one breakfast. Its the worst food ever. Also you get an extra charge for "Resort Fee" and valet parking is $85 per day.
Stayed 3 nights in Nov 2025

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, restaurant has good food (small portions in my opinion but very tasty). The view from the lobby is amazing!
Stayed 1 night in Nov 2025

6/10 Okay

Yanisleidy

Stayed 4 nights in Nov 2025

8/10 Good

Ajay

Stayed 1 night in Nov 2025

10/10 Excellent

jennifer

Stayed 2 nights in Nov 2025

8/10 Good

Jaime Alberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and welcoming staff, Room was spot on. Shower pressure was great, plenty of hot water. Bell team and concierge were great and accommodating. All F&B outlets were great and food quality was on point. I do recommend more staff to assist at the market as there were noticeable delays in the AM. POV -,your staff does need to let guest know that gratuity is included. Being a GM myself in South Beach at a luxury property it’s part of our SOP that the service charge has already been added for convenience and that the staff make the guest aware. Therefore any additional tip is at the guests discretion . The team has the habit of placing the 3rd receipt in the back so unless you comb through the charges most unsuspected guests will leave an additional tip not realizing the tip was already added. I get why they do it but it can leave a bad taste in a guests experience should they realize this during their itemizing of their bill. Your a convention hotel and therefore overtipping is not something companies will reimburse. Overall a great stay and thankful for your hospitality. We will be back and will highly recommend your property.
Stayed 5 nights in Nov 2025

10/10 Excellent

Celitha

Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Stayed 3 nights in Nov 2025

8/10 Good

Jane

Stayed 3 nights in Oct 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Joanna

Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Pretty resort. Friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Peter G Doyle

Liked: Cleanliness, staff & service, amenities
Everything was 5 stars. Staff was very friendly and relaxed and made the stay relaxing and very enjoyable
Stayed 2 nights in Oct 2025

10/10 Excellent

Anh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed! Friendly staff, and good location. We overall had a great experience.
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel

Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not recommend this property more. From the moment we arrived we had a wonderful experience in every aspect of our vacation. The staff is extremely accommodating and polite, food was wonderful and resort is beautiful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Abdulkadir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain View, friendly staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have nothing but great things to say about our short stay. Everything about our room and the hotel were top notch. The mountain and river view was spectacular.
Stayed 1 night in Oct 2025