Mollymook Ocean View Motel Reward Long Stays - Over 18's Only

5 Jan. 2022 by Rachelle

Thanks for the great review. This Room is called Bring Your Own Bedding & Towel - Or Hire When you check-in we always ask if there is anything else you need just ask. Whatever is on the room amenities list is all you should get. This was to supply a more affordable room rate because there are less inclusions like No -Bedding IS NO ( blankets, towels, sheets, pillows, toiletries, tea coffee) or Hire and make your own bed. Coffee and tea was not listed under amenities however we may normally supply It as a complementary blessing: also there may be some soap, dishwashing detergent, and hand, floor, tea towel & toilet paper just in case. The room has an open plan with a comfortable queen size bed, three chairs, tv, microwave, toaster, kettle, dining table plus free WI FI. This room has a partial ocean view with your car parked at your door. At the rear for a very quiet night's sleep. The view is a garden with an ocean glimpse.

13 Dec. 2021 by Rachelle

Thank you so much for an excellent review.

29 May 2021 by Rachelle Manager

Thank you very much! for taking the time to rite a review and informing future guest what to expect by sharing your experience.

2 May 2021 by Rachelle

Thankyou for a great score.

9 Apr. 2021 by Rachelle

Thanks for staying with us. We appreciate your feedback!

15 Feb. 2021 by Manager

The Mollymook Ocean View Motel - Over 18's Only - is a niche market business that has success by attracting guests that require a holiday without children like day care workers, school teachers or grandparents who know they need to take timeout from their beloved grandchildren. We welcome your booking, however with no children under 18yrs. We are over 18's only for peace and quiet and Scott Gulliford booked a room that he was trying to put 4 people into. After a discussion with him he informed me that 2 of the 4 people were only his little children and they could sleep on the floor, which is against our health and safety guidelines. The Wotif website clearly says this room sleeps two guests. 'Over 18's Only' is mentioned 7 times on the Wotif website i.e. 'Guests under 18 years old are not permitted at this adults-only property' Scott Gulliford wanted to cancel but it was too late for him to do this, due to our 72 hour before cancellation policy. Scott Gulliford said he would give the booking to some of his adult friends that were coming. Which would have been okay if he had come with them to check them in, but he did not, so I proceeded to try and organise a remote check -in procedure. Which I was happy to do but they refused, and left the motel room vacant. I was trying to be very flexible. Scott Gulliford had not cancelled in writing to prove he did not want the reservation so I could not resell the room to another guest. The Wotif website and his booking confirmation clearly says, 'Government-issued photo identification and a credit card may be required at check-in for incidental charges The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation'. This is a merchant requirement by the bank. So is a part of all motel procedures. You cannot expect to check into a room that has been paid by someone's card who is not present at check in, so face and signature verification is needed to ensure the card is not stolen and the room is not meant to be for someone else.

18 Feb. 2021 by Rachelle

WOW I was dazzled! by your excellent review . I have informed all staff . You have increased our review to a more realistic score. We hope to see you soon. Rachelle Manager

18 Jan. 2021 by Rachelle

Dear Marie Christine Shmitt Thank you for your feedback. I checked the fan which is working and the cleaners said they did not change the batteries . I may never know why it did not work for you. Why didn't you come and ask us to show you how to use it while you were here . All the fans in the bathroom have the same very fan noise when the light is switched. If these noises kept you awake all I would have been able to do for you was give you some ear plugs. I recommend traveling with them as there are always strange noises in new surroundings. The pool was always registered as closed on the Expedia site . So maybe check the amenities inclusion closure. I have attached the details listed on Expedia below. I hope this answers your concerns. Please call or email if you have any more to add or questions. Thank you again for your input your information is very important to us.