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Hotel Marusansou

Property class: 3

Photo gallery for Hotel Marusansou

A wooden deck with a pool, surrounded by a wooden fence and trees.
A traditional Japanese onsen with a wooden interior, a stone bath, and a view of the outside.
A multi-story hotel with a modern facade, illuminated windows, and a visible entrance.
A hot spring bath area with a wooden bench, a glass barrier, and a view of the outside through large windows.
A traditional Japanese garden with stone lanterns, a koi pond, and various shrubs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Room service
The current price is AU$228
7 Sept - 8 Sept

Explore the area

View map
2-9-6 Kamiyamadaonsen, Chikuma, Nagano-ken, 389-0821
  • Place, Nishizawa Piggy Bank Museu
    ‪5 min walk‬
  • Place, Joyama Historic Park and Arata-Jo Mountain Castle
    ‪20 min walk‬
  • Place, Chausuyama Zoo
    ‪28 min drive‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪81 min drive‬

Room options

View all photos for Twin room, Non-smoking (Western-style room [twin room])

A hotel room with two beds, a TV, a desk, and a chair.

Twin room, Non-smoking (Western-style room [twin room])

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Hotel-selected Room Non-smoking Deluxe Room Up To 5 Guests

A traditional Japanese-style room with tatami flooring, a low table, and a television on a wooden shelf.

Hotel-selected Room Non-smoking Deluxe Room Up To 5 Guests

  • Sleeps 7
  • 1 Double Futon
  • Free Wi-Fi

View all photos for Japanese Room, Non-smoking Japanese-style Room With 10 Tatami Mats

A bathroom with two sinks, a mirror, and a toilet visible in the reflection.

Japanese Room, Non-smoking Japanese-style Room With 10 Tatami Mats

  • Sleeps 7
  • 5 Double Futons
  • Free Wi-Fi

View all photos for Japanese-style room 10 tatami mats

A traditional Japanese room with tatami flooring, a low table, and chairs.

Japanese-style room 10 tatami mats

  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Twin Room

A hotel room with two beds, a television, a desk, and a window with curtains.

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

About the area

Chikuma

At Hotel Marusansou, you'll be 14.8 km (9.2 mi) from Ueda Castle Ruins Park and 15.9 km (9.9 mi) from Chausuyama Dinosaur Park. Highlights at this ryokan include free buffet breakfast, free self-parking and a bar/lounge. .This ryokan has free WiFi in public areas, a 24-hour front desk and a garden. Added amenities include karaoke, free newspapers in the lobby and a front desk safe. Each morning free breakfast is served. There's also the convenience of free train pick-up service. .Sights within a 20-minute drive of this 3-property class Chikuma ryokan include Nagano Olympic Stadium and Nagano City Museum.

What's nearby

  • Nishizawa Piggy Bank Museu - 5 min walk - 0.4 km
  • Joyama Historic Park and Arata-Jo Mountain Castle - 20 min walk - 1.7 km
  • Nagano Olympic Stadium - 24 min drive - 16.2 km
  • Chausuyama Zoo - 28 min drive - 18.6 km
  • Zenko-ji Temple - 40 min drive - 26.7 km

Getting around

  • Chikuma Obasute Station - 6 min drive
  • Matsumoto (MMJ-Shinshu - Matsumoto) - 52 min drive

Restaurants

  • ‪ステーキワン 長野戸倉店 - ‬2 min drive
  • ‪蕎麦料理処萱 - ‬2 min drive
  • ‪レストラン四季 - ‬19 min walk
  • ‪中華料理福満楼 - ‬2 min drive
  • ‪新中国料理川香菜房 3号店 - ‬18 min walk

About this property

Hotel Marusansou

Hotel Marusansou offers its guests hot springs. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Hotel Marusansou also features karaoke, a garden, and complimentary newspapers in the lobby. A train station pick-up shuttle and A train station drop-off shuttle are free. Free self parking is available.

  • 76 guestrooms or units
  • Buffet breakfast (free)
  • Karaoke
  • Front desk (24 hours)
  • Front desk safe
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Water dispenser
  • Bar or lounge
Hotel Marusansou offers 76 accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, toilets with an electronic bidet, complimentary toiletries and hairdryers. This Chikuma ryokan provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

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  • All-inclusive available
  • Parking included
  • Free Wi-Fi
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The price is AU$95
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 8:30 AM
  • A bar/lounge

Things to do

  • Hot springs
  • Karaoke

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Garden

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Marusansou Chikuma
Hotel Marusansou
Marusansou Chikuma
Marusansou
Hotel Marusansou Ryokan
Hotel Marusansou Chikuma
Hotel Marusansou Ryokan Chikuma

Frequently asked questions

Is parking available at Hotel Marusansou?

Yep, Hotel Marusansou has a free self car park.

How much does it cost to stay at Hotel Marusansou?

As of 3 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel Marusansou on 7 Sept 2026 start from AU$228, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Marusansou serve breakfast?

Yep, free buffet breakfast is offered daily between 7 AM and 8:30 AM.

Is there a free airport shuttle available at Hotel Marusansou?

No, Hotel Marusansou does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Marusansou?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hotel Marusansou?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Hotel Marusansou?

No, only service animals are allowed.

Hotel Marusansou Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 23 reviews
Rating 8 - Good. 12 out of 23 reviews
Rating 6 - Okay. 3 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 0 out of 23 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Kayoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
台湾出身のフロントの方が、とても流暢な日本語で対応してくれて、まずは気持ち良かったです。 部屋も古いながら、綺麗に保たれており、広くて滞在し易かった。 次の日の朝食バイキングも種類が多く、とても美味しかった。 メインのお風呂は最高でした．また、是非来たいと思いました。
Stayed 1 night in Apr 2026
Verified review

8/10 Good

SEISHI

Liked: Cleanliness, staff & service
泉質は大変よかったです
Stayed 1 night in Jan 2026
Verified review

8/10 Good

ERI

Liked: Cleanliness, amenities, property conditions & facilities
とても大きな老舗旅館、部屋も広くてびっくり。 私は朝食のみで夕食はどこかで、と思いましたが　戸倉駅周辺はわりと古ぼけていて何もなく(一件有名な蕎麦屋があるらしい) ホテル近くはほとんどのお店が閉まっていました。2月末だから、ということもあり。 なので、夕食付きのプランの方が良いかもしれません。お湯はとてもシンプルで気持ちいい、私は幸い大浴場独り占め。オフシーズンの良さです。 朝食はなんでもあるバイキング。 プライス的にも納得です。 駅までの送迎は予約したらしてくれます。
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

HIROMI

Liked: Cleanliness, staff & service, amenities
客室は清潔で広く、氷のルームサービス（５００円ほど）もお願いしました。温泉も日替りで男女がかわり良い温泉でした。
ツインルーム
夕食
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

NONAKA

食事の際に飲みものを注文したがなかなか来なかったのが残念でした
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

今後の子供対策に期待

７歳の娘用の浴衣のサイズが合わず、フロントに言ったらすぐ持ってきてくれましたが、結局合わず着れませんでした。極端に大きいのか、小さいのしかなく、せっかくの浴衣を着れず娘は残念がっていました。浴衣の上の羽織も、子供のは用意がなかったです。また、金額は変わらないのに夕飯の内容が子供のは品数が少なかったのはデザートとか、内容を子供向けにするとか対策してほしいと思いました。
Stayed 1 night in Mar 2022
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
両親の宿泊のために予約をしました。 温泉がとても良く、お部屋も快適でお食事は食べきれないほどの量だったようです。 一泊の滞在でしたが、とても満足しているようです。ありがとうございました。
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適に過ごせました。 朝食が子供用に選択肢があると良かったです。
Stayed 1 night in Aug 2021
Verified review

6/10 Okay

Masato

Liked: Staff & service
Disliked: Property conditions & facilities

夕食は微妙

食事は微妙、部屋にウォシュレットなし
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

良かった

冷たいお水のサービスは嬉しかったです。 お風呂も入れ替え制で、色々楽しめました。 無理な事を言っても柔軟な対応をして頂き感謝の一言です。
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
建物全体に思っていたより綺麗で、お風呂も良かったです。 お部屋にトイレが二つあって驚きです。 風呂上がりに居酒屋。枝豆がおいしかった。
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Thomas

Stayed 2 nights in Feb 2026
Verified review

8/10 Good

YOSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

MASANORI MURAMATSU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2024
Verified review

8/10 Good

Hirotaka

Stayed 1 night in May 2023
Verified review

10/10 Excellent

Kazuhiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Verified review

8/10 Good

takashi

Stayed 1 night in Nov 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Verified review

8/10 Good

Verified traveller

Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

daisuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017