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Grand Hotel

Property class: 4

Photo gallery for Grand Hotel

Garden
Indoor pool
Staircase
Exterior
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$385
includes taxes & fees
24 May - 25 May

Explore the area

View map
Grand Hotel Rd, Nuwara Eliya, 22200
  • Place, Victoria Park
    ‪5 min walk‬
  • Place, Nuwara Eliya Golf Club
    ‪7 min walk‬
  • Place, Lake Gregory
    ‪20 min walk‬

Room options

View all photos for Deluxe Double Room, 1 Bedroom, Hill View

Deluxe Double Room, 1 Bedroom, Hill View

Deluxe Double Room, 1 Bedroom, Hill View

8.8 out of 10
Excellent
(8 reviews)
  • Hill view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Hill view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

10.0 out of 10
Exceptional
(1 review)
  • Hill view
  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Gregory's Suite

Gregory's Suite | Living area

Gregory's Suite

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Queen Elizabeth Suite

Queen Elizabeth Suite

Queen Elizabeth Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Nuwara Eliya

At Grand Hotel you'll be within just a 10-minute stroll of Victoria Park and Nuwara Eliya Golf Club. Highlights at this hotel include 4 restaurants, 3 bars/lounges and a full-service spa. .The restaurant, Grand Indian, serves Indian cuisine and is open for lunch and dinner. Enjoy the indoor swimming pool, gym and sauna as well as access to bike hire. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. There's also the convenience of free valet parking. .Sights within a 20-minute walk of this 4-property class Nuwara Eliya hotel include Assemblies of God Church Nuwara Eliya and Holy Trinity Church.

What's nearby

  • Victoria Park - 5 min walk - 0.5 km
  • Nuwara Eliya Golf Club - 7 min walk - 0.6 km
  • Assemblies of God Church Nuwara Eliya - 13 min walk - 1.1 km
  • Galway Forest Reserve - 20 min walk - 1.7 km
  • Lake Gregory - 20 min walk - 1.7 km

Restaurants

  • ‪Grand Hotel - ‬1 min walk
  • ‪Cafe Noshers - ‬18 min walk
  • ‪t-lounge by Dilmah - ‬1 min walk
  • ‪Milano Restaurant - ‬11 min walk
  • ‪Barista - ‬10 min walk

About this property

Grand Hotel

Grand Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

A business centre and a meeting room are available. A fitness centre, spa services, and a library are also featured at the business-friendly Grand Hotel. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Nuwara Eliya hotel.

  • 154 guestrooms or units
  • 4 dining venues
  • 3 bars or lounges
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Smoking in designated areas
  • Locker space
  • 1 conference room
Grand Hotel offers 154 accommodations with minibars and a safe. Beds feature premium bedding. Cable televisions are provided.

Bathrooms include a separate bath and shower, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Fridges and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Grand Spa has 3 treatment rooms, including rooms for couples. The spa is open daily.

Similar properties

Restaurant
The Golden Ridge Hotel
Nuwara Eliya
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.3 out of 5, Excellent, 26 reviews
The price is AU$314
includes taxes & fees
24 May - 25 May
The Golden Ridge Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Grand Indian
  • Grand Thai
  • Magnolia

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Desk
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 125
  • Christmas Eve (24 December) Gala Dinner per child: USD 60 (from 5 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 200
  • New Year's Eve (31 December) Gala Dinner per child: USD 100 (from 5 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Hotel Nuwara Eliya
Grand Nuwara Eliya
Grand Hotel Hotel
Grand Hotel Nuwara Eliya
Grand Hotel Hotel Nuwara Eliya

Frequently asked questions

What is the cancellation policy at Grand Hotel?

Grand Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hotel?

As of 24 Apr 2026, prices found for a 1-night stay for 2 adults at Grand Hotel on 24 May 2026 start from AU$385, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hotel?

Yep, Grand Hotel has a free self car park and free valet parking.

Is there a spa on site at Grand Hotel?

Yep, Grand Spa is available for guests.

Does Grand Hotel have a pool?

Grand Hotel has an indoor pool. The pool is open 8:00 AM to 9:00 PM.

What luxury perks are available at Grand Hotel?

Grand Hotel features a full-service spa, an indoor pool and 4 restaurants.

What makes Grand Hotel a romantic place to stay?

Couples spa treatments, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Grand Hotel.

Is there a free airport shuttle available at Grand Hotel?

No, Grand Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Hotel?

Yep, you can grab a meal at Grand Hotel's onsite restaurant that serves Indian cuisine.

What time are check-in & check-out at Grand Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hotel?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Hotel?

There isn't one on site, but Nuwara Eliya Golf Club is a short 9-minute walk away.

Grand Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 115 out of 193 reviews
Rating 8 - Good. 51 out of 193 reviews
Rating 6 - Okay. 16 out of 193 reviews
Rating 4 - Poor. 6 out of 193 reviews
Rating 2 - Terrible. 5 out of 193 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Shashidhar, East Brunswick

Travelled with family
Liked: Amenities
Every aspect of this hotel can be improved. First the Pro - the Hotel was Grand and impressive from outside. Breakfast was good and had variety. The Indian restaurant in a seperate building from the hotel had incredible food. The outside grounds were well designed. Cons - The staff were very upper lip and lacked English speaking skills. The rooms need major modernization and lacked simple Phone charging USB ports. The sinks drained very very slow. The plumbing needs upgrading. The Shower Tub needs a Glass enclosure instead of the flimsy curtain that blows open and wets the outside area. The electric fireplace was noisy and had an ancient look. The property had a British feeling but lacked warmth and was ancient in appearance.
Stayed 2 nights in Jan 2026

8/10 Good

Noel, Medford

Stayed 1 night in Nov 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, property conditions & facilities
One of the nicest hotels we have stayed in, wonderful staff and an incredible building!
Stayed 1 night in Jan 2026

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Belinda

Stayed 1 night in Sep 2025

10/10 Excellent

Damodharan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities
The hotel promises a grand experience but falls short of that. Upon arrival there are many staff buzzing around you, which is unnecessarily overwhelming. The room was musty smelling but staff did nothing about that. Several things didn’t work, but were not fixed, despite profuse promises that they were doing everything to take care of us. Hallway noise was clearly heard through the door, which was a problem since there were so many families with small loins children who came from different cultures and had vastly different levels of concern for other guests. Four restaurants, and the food was good, but priced at the level of major cities in the US. Beds, however, were excellent and the buffet for breakfast was also excellent. But not enough for us to return.
Stayed 2 nights in Aug 2025

6/10 Okay

Sovit

Travelled with family
Disliked: Cleanliness, staff & service
Pros: Location, Garden around the property, restaurants outside the property Cons; Very old, uneven floors inside the room, bathroom smells of sewage, musty smelling rooms, only one lift in one corner of huge floors resulting in a lot of walking, unresponsive staff, cold/poor quality breakfast buffet, staff wanted to charge me LKR 2800/- for an extra veg sandwich when I asked them to pack it for the morning of my checkout. I had paid for a full buffet breakfast for 3 and was unable to have it due to an early checkout. Very disappointing stay at Grand!
Room
Room
Hallway
Garden surrounding the hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Janaka, Corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, old world charm, over hundred year old hotel meticulously kept. Food was great at the Magnolia restaurant. The management and staff were great and made our stay comfortable.
Stayed 2 nights in May 2025

10/10 Excellent

Cian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Adeel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel with lots of historic character. Admin/hotel check-in staff was ok - just like any other mass hotel no customized attention or recognition of guests. Breakfast staff was very courteous.
Stayed 1 night in Mar 2025

10/10 Excellent

Rushabh

Stayed 2 nights in Mar 2025

10/10 Excellent

Selvarajan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
She was a grand lady totally elegant. The staff was par excellance.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were surprised by the size and substance of the building which combines Tudor and Edwardian style. The staff were charming and their service was faultless. Most cocktails were delicious and the food top notch.
Stayed 2 nights in Feb 2025

6/10 Okay

Ravi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with a traditional feel. Service is good but felt the level of service was not consistent for all guests. On occasions western guests got treated differently, eg with more attention vs guests of an ethnic origin. The service in general was very slow. We had to wait over 25 mins for a simple tea! The pool and gym area are nice as well as the gardens
Stayed 1 night in Jan 2025

8/10 Good

tyler, Pleasant Prairie

Travelled with family
Liked: Amenities
Stayed 2 nights in Dec 2024

8/10 Good

Ramasamy

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2024

4/10 Poor

Victor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel is a nice place with a good location to see Nuwara Eliya. The hotel itself was very nice, but the rooms were poor, and need an upgrade. The Thai restaurant made amazing food. But! The staff at this property were the worst I have ever experienced, and my family and I experienced several situations with issues. First there was an issue with my mom wanting to go to the pool, which she was told she could, but when she got down to the pool area, she was told she was not allowed, even though there were only three people there and 12 empty chairs, so she was sent back to her room. Secondly, my dad wanted to enter the gym and sauna, and was told the same, he could not enter, event though nobody was there. The staff was so unfriendly and not helpful at all. Lastly, the worst things of all was, that we had paid for 4 breakfasts, but my wife could not join the trip, so we had paid for one extra and wanted to invite our Sri Lankan friend to join us for breakfast. The staff made a big issue with this, and that we had to pay for one extra, even though we were still four people, so we ended up paying for 5 breakfasts and only being 4. We were not met at all, and they were so unpolite to us the entire stay. When we checked out, the staff asked how our stay was, and we said it had not been good due to the many issues we had, and then the staff just walked away to another couple and asked them about their stay, so not listening at all. I would NOT recommend this place.
Stayed 1 night in Nov 2024

6/10 Okay

Christopher

Stayed 1 night in Oct 2024

10/10 Excellent

Heba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service, very colonial, staff are pleasant and helpful, food is excellent. I love the manager Ms. Kalahari, she is very helpful, pleasant and very professional. I will go back to this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Shalini

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Poor value for money

Historical hotel with plenty of staff but overall it is overrated. Poor value for money.
Stayed 1 night in Aug 2024

10/10 Excellent

Alex T

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing charm and grandeur! Excellent friendly staff. Perfectly manicured garden. Recent improvements have definitely elevated the comfort in the rooms and common areas. Will come again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Sanjeevan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms,service,bars and food. Very welcoming manager at the cocktail bar who was great.lots of restaurants and bar and a very unique hotel in Sri Lanka.highly recommend it to to anyone who comes to this part of Sri Lanka
Stayed 2 nights in May 2024