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Visesa Ubud Resort

Property class: 5 and above

Photo gallery for Visesa Ubud Resort

Outdoor pool, open 7:00 AM to 7:30 PM, pool umbrellas, pool loungers
Property map
Villa, 2 Bedrooms (Lagoon Pool)
Food and drink
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$203
includes taxes & fees
24 Apr - 25 Apr

Explore the area

View map
Jalan Suweta, Banjar Bentuyung Sakti, Ubud, Bali, 80571
  • Place, Ubud Palace
    ‪5 min drive‬
  • Place, Saraswati Temple
    ‪5 min drive‬
  • Place, Ubud Traditional Art Market
    ‪7 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪68 min drive‬

Room options

View all photos for Jungle Suite with Private Balcony

Jungle Suite with Private Balcony

Jungle Suite with Private Balcony

8.8 out of 10
Excellent
(8 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Hot Tub (River Valley)

Suite, Hot Tub (River Valley)

Suite, Hot Tub (River Valley)

9.6 out of 10
Exceptional
(4 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Villa, 1 Bedroom, Private Pool

Villa, 1 Bedroom, Private Pool

Villa, 1 Bedroom, Private Pool

10.0 out of 10
Exceptional
(2 reviews)
  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Villa, 2 Bedrooms (Lagoon Infinity Pool)

Villa, 2 Bedrooms (Lagoon Infinity Pool)

Villa, 2 Bedrooms (Lagoon Infinity Pool)

10.0 out of 10
Exceptional
(2 reviews)
  • 251 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 1 Single Bed

View all photos for Villa, 2 Bedrooms (Lagoon Pool)

Villa, 2 Bedrooms (Lagoon Pool) | Living area

Villa, 2 Bedrooms (Lagoon Pool)

10.0 out of 10
Exceptional
(3 reviews)
  • 225 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 1 Single Bed

View all photos for Royal Villa, 2 Bedrooms (River Valley Pool )

Royal Villa, 2 Bedrooms (River Valley Pool )

Royal Villa, 2 Bedrooms (River Valley Pool )

  • 126 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 1 Single Bed

View all photos for Villa, 2 Bedrooms (Sky Infinity Pool)

Premium bedding, pillow-top beds, minibar, in-room safe

Villa, 2 Bedrooms (Sky Infinity Pool)

7.0 out of 10
Good
(2 reviews)
  • 136 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 1 Single Bed

View all photos for 1-Bedroom Sky Infinity Pool Villa

1-Bedroom Sky Infinity Pool Villa

1-Bedroom Sky Infinity Pool Villa

10.0 out of 10
Exceptional
(1 review)
  • 109 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for 2-Bedroom Visesa Forest Suite with Private Jacuzzi

2-Bedroom Visesa Forest Suite with Private Jacuzzi

2-Bedroom Visesa Forest Suite with Private Jacuzzi

  • 254 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 1 Single Bed

View all photos for 2-Bedroom Royal Sky Villa

2-Bedroom Royal Sky Villa

2-Bedroom Royal Sky Villa

  • 250 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

About the area

Ubud

A luxury stay in Ubud awaits you at Visesa Ubud Resort. Within a 30-minute stroll, you'll find Ubud Palace and Ubud Traditional Art Market. Highlights at this family-friendly hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Visesa Balinese Healing can include hot stone massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Lesung Restaurant, serves local and international cuisine and is open for breakfast, lunch and dinner. Enjoy the outdoor swimming pool, free kids' club, gym and pool loungers. Meeting rooms and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 5-property class Ubud hotel, you'll be 2.8 km (1.7 mi) from Campuhan Ridge Walk and 3.8 km (2.3 mi) from Ubud Monkey Forest.

What's nearby

  • Ubud Palace - 5 min drive - 2.0 km
  • Saraswati Temple - 5 min drive - 2.0 km
  • Pura Desa - 5 min drive - 2.0 km
  • Ubud Traditional Art Market - 7 min drive - 3.0 km
  • Pura Dalem Ubud - 8 min drive - 3.0 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 99 min drive

Restaurants

  • ‪Parq Space, Ubud - ‬2 min drive
  • ‪Nino Caucasian Restaurant - ‬2 min drive
  • ‪Draniki Ubud - ‬5 min drive
  • ‪Home Cafe - ‬2 min drive
  • ‪Ely’s Kitchen Ubud - ‬2 min walk

About this property

Visesa Ubud Resort

Visesa Ubud Resort offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Spa services, a terrace, and a complimentary children's club are also featured at the luxury Visesa Ubud Resort. A free area shuttle within 1 km is available. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Ubud hotel.

  • 106 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2016
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
Visesa Ubud Resort offers 106 air-conditioned accommodations with DVD players and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Visesa Balinese Healing has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a hot tub. The spa is open daily. Children under 11 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 1 km
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 242,000 for adults and IDR 125,000 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Lesung Restaurant
  • Warung Sawah
  • Warung Tani

Things to do

  • Bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Mountain biking
  • Outdoor pool
  • Playground
  • Shopping
  • Spelunking

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free area shuttle
  • Free children's club
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • DVD player
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Visesa Ubud Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 907500.0 per night.
  • Cots (infant beds) are available for IDR 750000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 242000 for adults and from IDR 125000 for children
  • Airport shuttle fee: IDR 700000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: IDR 750000.0 per day
  • Rollaway bed fee: IDR 907500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

Property Registration Number 1009210120314

We should mention

  • Pool access available from 7:00 AM to 7:30 PM
  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Visesa Ubud Villa
Visesa Villa
Visesa
Visesa Ubud Hotel
Visesa Hotel
Visesa Resort
Visesa Ubud
Visesa Ubud Resort Ubud
Visesa Ubud Resort Hotel
Visesa Ubud Resort Hotel Ubud
Visesa Ubud Resort CHSE Certified

Frequently asked questions

What is the cancellation policy at Visesa Ubud Resort?

Visesa Ubud Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Visesa Ubud Resort?

As of 23 Apr 2026, prices found for a 1-night stay for 2 adults at Visesa Ubud Resort on 24 Apr 2026 start from AU$203, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Visesa Ubud Resort?

Yep, Visesa Ubud Resort has a free self car park. Onsite parking is limited.

Are there any beaches close to Visesa Ubud Resort?

The closest beach to Visesa Ubud Resort is Sanur Beach (22.2 km).

Is there a spa on site at Visesa Ubud Resort?

Yep, Visesa Balinese Healing is available for guests. It has a hot tub, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Visesa Ubud Resort have a pool?

Visesa Ubud Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 7:30 PM.

What luxury perks are available at Visesa Ubud Resort?

Visesa Ubud Resort features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Visesa Ubud Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Visesa Ubud Resort.

Is Visesa Ubud Resort family-friendly?

You bet! With amenities such as a free children's club, supervised childcare and a playground, it's no surprise that Visesa Ubud Resort is a hit with families.

Does Visesa Ubud Resort serve breakfast?

Yep, buffet breakfast is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Visesa Ubud Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Visesa Ubud Resort?

Yep, you can grab a meal at Visesa Ubud Resort's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Visesa Ubud Resort?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Visesa Ubud Resort?

No, pets and service animals are not allowed.

Visesa Ubud Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 362 out of 528 reviews
Rating 8 - Good. 110 out of 528 reviews
Rating 6 - Okay. 43 out of 528 reviews
Rating 4 - Poor. 7 out of 528 reviews
Rating 2 - Terrible. 6 out of 528 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Yash

Travelled with family
Liked: Cleanliness, amenities
Only problem we had was with ants. First room - ants were even on bed and they they were nice enough to give us another room Hassle for couple of hours and that room had ants by the sink. I think if they use ant catchers in rooms ; they could control the issue
Stayed 2 nights in Jan 2026

8/10 Good

Carrie

The room was great. The grounds were beautiful and th staff were very attentive.
Stayed 4 nights in Dec 2025

8/10 Good

James

Stayed 4 nights in Oct 2025

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large villas. Many staff all polite and hospitable. 2 wonderful restaurants onsite. Dinner meals were excellent!
Stayed 4 nights in Nov 2025

10/10 Excellent

Killian

Liked: Cleanliness, amenities, property conditions & facilities
What stood out for us was the staff, Our stay was nothing short of amazing. The staff went above and beyond in every way to ensure we had a great experience. From the moment we arrived, they were warm, attentive, and genuinely committed to making us feel welcome and comfortable.
Stayed 6 nights in Nov 2025

10/10 Excellent

Esther, Oakville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are amazing and the setting is beautiful and tranquil. The rooms are spacious snd very clean. The only setback would be that it is a bit of a walk/drive to Ubud. You can catch a shuttle from the hotel or a Grab which is very inexpensive.
Stayed 5 nights in Nov 2025

10/10 Excellent

Eleazar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and beautiful property! Please note, you will be in the jungle and there will be lots of bugs. Very beautiful nonetheless!
Stayed 4 nights in Nov 2025

2/10 Terrible

Apple

Stayed 4 nights in Nov 2025

10/10 Excellent

Sukhjeet

Stayed 2 nights in Oct 2025

10/10 Excellent

Rylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
paradise
Stayed 8 nights in Oct 2025

6/10 Okay

Owen

Liked: Cleanliness, staff & service
The resort is set in beautiful grounds, with the added bonus of a small on-site 'farm' and rice paddy - which is fascinating. Staff are friendly and helpful - however - both our check-in and check-out experience was not good - in fact was unprofessional and definitely compromised our stay. The pool villa we had was a bit dated, and there were a few issues with doors and taps, water pressure is inadequate for a supposedly 5* resort; - the wardrobe is way too small - not even enough for a single person. The shuttle service is welcome, but a bit restrictive - only 3 times a day and no evening visits after 5pm. Ubud traffic is horrendous - the resort is 3 km from Ubud but a taxi at 7pm would take 30 minutes. Outside the hotel there is a walkable shop and a few restaurants - but these are not as good as the hotel food and the roughly the same price. Both hotel restaurants are really good - but we were often the only ones in them. Overall a nice place to stay, but not good value and overpriced.
Stayed 12 nights in Oct 2025

10/10 Excellent

parag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to say everything is up to the mark 👍👍👍👍👍👍👍100 %
Stayed 3 nights in Oct 2025

10/10 Excellent

Abel

Stayed 3 nights in Oct 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GreatSpa, although pricey Beautiful atmosphere, huge calming property
Stayed 2 nights in Oct 2025

10/10 Excellent

Jessica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel I cannot describe in words how happy we were by staying at this hotel, the place is just breathtaking, the staff, the surroundings, the food, the rooms everything was just amazing.
Stayed 5 nights in Oct 2025

10/10 Excellent

COSME

Stayed 3 nights in Oct 2025

10/10 Excellent

Darwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was simply the best! The staff is super friendly and the spa is great!
Stayed 7 nights in Oct 2025

10/10 Excellent

Felecia

Liked: Amenities
Such a beautiful reaort, amazing staff that go above and beyond to make your stay wonderful. Made ise of the shuttle service into town, the incredible pool and the breakfast each day. Grateful for such a beautiful into to Balanese Culture and people.
Stayed 3 nights in Oct 2025

8/10 Good

Falyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the room was very big.
Stayed 6 nights in Oct 2025

8/10 Good

Hae In

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Tanaya, Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful
Stayed 4 nights in Sep 2025

8/10 Good

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and kind staff. But improvements are required in the condition of certain features. Bathrooms need more updated facilities (taps and showers are old, water pressure is remarkably inadequate for a supposedly 5* resort; the technical staff for repairs was not effective in dealing with various water leaks from taps or WCs; the bathrobe is too small, maybe ok for a kid regarding the size. The taps are short in length hence a bit uncomfortable when using the sink. Door locks are uncomfortable while opening. Breakfast: the choice for "sweet" food is insufficient and a bit poor in quality for western guests' expectations. TV without free international news channels or movies is unacceptable in a 5* resort. The hotel should have a Currency Exchange available for all guests.
Stayed 7 nights in Sep 2025

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple getaway

The hotel is very beautiful, the employees are very atentive and cordial. We tried the 2 restaurants and they have a lot of options and the food was very good. Our bedroom was nice but more for couples as the washroom is in an open concept.
Stayed 4 nights in Sep 2025

6/10 Okay

Olive

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Unpleasant Check-in Due to Rude Staff

I recently stayed at this hotel and had a very uncomfortable experience with one of the female front desk staff. I had requested in advance to have two double beds instead of a king, and when I asked again at check-in if this was possible, her response was shockingly rude. She frowned, looked annoyed, and said “What?” in a dismissive way, as if it was a burden to even answer. Her expression made me feel that she did not want to deal with me at all. At first, I tried to ignore it and enjoy my stay. But later that evening, when I politely asked for a buggy to take us to our room, the same staff reacted in exactly the same rude way—with the same irritated face and dismissive “What?” This proved to me it was not a misunderstanding, but a real problem with her attitude toward guests. I reported this to the manager, on Monday morning, who immediately understood which staff member I was talking about. He sincerely apologized and thanked me politely for sharing the issue. His professional response reassured me that the management is good, though it also showed that there are clear challenges in staff training. I appreciate the manager’s professionalism, but I strongly hope the hotel will address this issue so that no other guest has to feel the same discomfort and disrespect I experienced.
Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and spacious. Everything was very nice.
Stayed 5 nights in Aug 2025