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4.8 out of 5

"We spent a wonderful 10 days here in August 2018. Only negative was the check in process was tedious. Fantastic friendly staff, lovely food and a magn ... " More

By a verified traveller on Wed 29 Aug 2018

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Hotel Description

A luxury stay in Ubud awaits you at COMO Uma Ubud. You'll be just steps from Neka Art Museum and within a 30-minute stroll of Campuhan Ridge Walk. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

All 46 rooms feature LED TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and DVD players. Minibars provide refreshments, and room service makes dining in an option. Premium bedding and down comforters welcome you to a good night's rest, and other nice touches include soaking tubs and bathrobes. Separate bathtubs and showers, coffee/tea makers, and in-room childcare are also available.

A day of pampering at Como Shambhala Spa can include deep-tissue massages, prenatal massages, and body scrubs along with reflexology and mani/pedis. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, fitness center, spa tub, and sauna. Other amenities include 2 coffee shops/cafés and free WiFi in public areas. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free area shuttle.

With a stay at this 5-star Ubud hotel, you'll be 1.8 km (1.1 mi) from Gunung Lebah Temple and 2.6 km (1.6 mi) from Ubud Royal Palace.

Villa (5 - Uma)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa (8 - COMO)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 1 King Bed (7 - Uma Pool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (3 - Pool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 1 King Bed (6 - Uma Pool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa (4 - Garden Pool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

COMO Uma Ubud ratings based on 10 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for COMO Uma Ubud

Everyone (7) Couples (2) Family (1)
5 out of 5

Posted by on 26 Jun. 2019

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Comment from Hotel Management

28 Jun. 2019 by Dewa Arta

Dear Sir/ Madam, Thank you very much for your feedback, it is highly appreciated.

4 out of 5
We spent a wonderful 10 days here in August 2018. Only negative was the check in process was tedious. Fantastic friendly staff, lovely food and a magnificent villa. Spent a lot of time at the pool and pool bar. Nice and close to Ubud.

Posted by , from Brisbane on 29 Aug. 2018

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Comment from Hotel Management

4 Sep. 2018 by Dewa Arta

Dear Mr. Colin, It was a pleasure to have you staying with us recently. Thank you very much for spent your time to share such a great review toward your stay and at the same time I would like to thank you for your constructive feedback with regard of our check in process. Rest assured that the necessary follow up and training has been conducted for smoother check in process. We fondly look forward to welcoming you back to Uma soon

4 out of 5

Tranquil setting close to everything

Pros: Location and setting gave a feel of being in the middle of a rain Forrest while being in walking distance to restaurants and shopping
Cons: There are stairs everywhere at this resort so if you aren't comfortable going up and downstairs this resort would not be for you
From arrival to departure we were impressed with not only the peacefulness and convenience of the location but the attentiveness of the staff nothing was too much trouble or indeed an effort of any kind Had a facial at the beauty spa it was amazing as was the complementary yoga Will certainly return

Posted by on 12 Aug. 2018

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Comment from Hotel Management

22 Aug. 2018 by Dewa Arta

Dear Sir/ Madam, Thank you so much for taking your time to share such a great review. I am glad that you had a lovely time at COMO Uma Ubud. Your positive notes on all aspects of your stay are sincerely appreciated. We are particularly grateful that our team and their level of service and care are the highlights of your experiences. We look forward to welcoming you back in a very near future

5 out of 5

A tranquil slice of paradise

Everything from staff, through to facilities to food was exceptional. Close enough to Ubud to walk, far enough to avoid the noise and traffic. Loved every second and will be back.

Posted by , from sydney on 29 Jul. 2018

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Comment from Hotel Management

22 Aug. 2018 by Dewa Arta

Dear Troy, I am glad that you had wonderful time at COMO Uma Ubud and love all aspects of our Resort. We are particularly grateful that our team is one of the highlight of your stay. We look forward to welcoming you back to Uma soon.

5 out of 5

A home away from home

Amazing hotel and excellent staff. The complimentary breakfast buffet is outstanding. Great location and shuttle service to Ubud is very handy. We booked the cheapest room which wasn't great but got an upgrade to a terrace room after I mentioned we weren't happy. Overall fantastic experience.

Posted by , from sydney on 16 Jan. 2017

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Comment from Hotel Management

10 Feb. 2017 by Dewa Arta

Dear Alex, it was a pleasure to host you at COMO Uma Ubud recently and thank you very much for your great review toward our property and our excellent staff. I do hope you had both memorable and relaxing time during your stay. We fondly look forward to welcome you back "home" to Uma sometimes in the near future. With Kind Regards, Dewa Arta Guest Services Manager

5 out of 5

A perfect blend of old and new Ubud

Pros: The rooms, staff and the food.
Uma by Como is a perfect blend of tranquil small hotel with modern facilities and great food. The rooms and villas are light, have comfortable beds, modern bathrooms and are spread around the hotel gardens. The food is excellent - breakfast, room service and at the Uma Cucina restaurant. There are healthy options is you want to create your own 'retreat' with daily yoga, raw foods etc. The staff are friendly and helpful.

Posted by , from Perth on 11 Jul. 2016

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Comment from Hotel Management

by Dewa Arta

Dear Emeldr, It was great pleasure having you staying with us recently. Thank you so much for taking your time to share such a wonderful review about your experiences at COMO Uma Ubud. We are very happy that you had a great time at Uma. Your amazing comments on all aspects of your stay are sincerely appreciated. We are particularly proud and humbled to know that our team was the most important element of your incredible experiences. I trust that we will see you again soon and we look forward to welcoming you back to Uma Ubud. With kind regards, Dewa Arta Guest Services Manager

5 out of 5

Beautiful and relaxing.....

Pros: There was nothing to fault about this resort..
Cons: Nothing
Location: Proximity to Ubud town was a little far to walk to, however free shuttle from the resort was very good or alternatively IDR 50000 for a taxi was reaso
Excellent 5star experience from beginning to end..

Posted by , from Victoria on 20 Jul. 2015

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5 out of 5
Pros: The amazing personalised service (especially the breakfast staff but they all seemed genuinely happy to be servicing guests) and the food, yum!
Location: Perfect
Service: Flawless, Go the extra mile, Phenomenal, Amazing service;

Posted by , from Australia - NSW - Sydney on 1 Jan. 2014

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5 out of 5
Pros: Beautiful and serene surroundings, if you want to relax this is the place. Staff were absolutely perfect. Every single person went above and beyond
Cons: A few noisy bugs and wildlife around and sometimes in your room. Staff are happy to remove them though no fuss
Location: Perfect, Away from it all
Facilities: Home away from home; Value: Affordable; Service: Go the extra mile, Outstanding; Special mention to Sika the front desk manager, did everything he could to assist with whatever we wanted. Lilawana inthe bar was friendly and helpful

Posted by , from Australia - WA - Perth on 1 Dec. 2013

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5 out of 5
Location: Outstanding
Facilities: Top of the line, Outstanding; Value: Fantastic; Service: Flawless, Remarkable;

Posted by on 28 May 2013

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Property Features

COMO Uma Ubud offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 968 square feet (90 square meters) and includes a meeting room. A fitness center, a sauna, and spa services are also featured at the luxury COMO Uma Ubud. A free area shuttle within 1 km is available. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Ubud hotel.

  • 1 floor
  • 46 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 968 sq ft of conference space
  • 90 sq m of conference space
  • Built in 2004
  • Bar by the pool
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Ngurah Rai Intl. Airport (DPS) (41.2 km / 25.6 mi)
  • Property shuttles: Free area shuttle within 1 km; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

COMO Uma Ubud offers 46 accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • Day bed
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

COMO Uma Ubud has 2 restaurants on site.

Room service (during limited hours) is available.

Spa Services

  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Number of treatment rooms 4
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at COMO Uma Ubud

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 30 for adults and USD 15 for children (approximately)
  • Airport shuttle fee: USD 55.00 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • COMO Ubud
  • COMO Uma
  • Ubud COMO
  • Ubud Uma
  • Uma COMO Ubud Hotel
  • Uma COMO Hotel
  • Uma COMO Hotel Ubud
  • Uma COMO Ubud
  • Uma Ubud
  • Uma Ubud COMO
  • Uma By COMO, Ubud Bali
  • Uma Hotel Ubud
  • Uma Resort Ubud
  • Uma Ubud Hotel Ubud
  • COMO Uma Ubud Hotel
  • COMO Uma Hotel
  • Uma Ubud Hotel
  • Uma by COMO Ubud
  • COMO Uma Ubud Bali
  • COMO Uma Ubud Ubud
  • COMO Uma Ubud Hotel
  • COMO Uma Ubud Hotel Ubud

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.