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Best Western Crystal Palace Hotel

4.0 star property
Hotel with a bar, 4-minute walk to Via Roma

Photo gallery for Best Western Crystal Palace Hotel

Restaurant
Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room) | Dining room
Reception
Property entrance
Business centre

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
The current price is AU$173
includes taxes & fees
22 Feb - 23 Feb

Explore the area

View map
Via Nizza, 11, Turin, TO, 10125
  • Place, Via Roma
    ‪5 min walk‬
  • Place, Valentino Park
    ‪9 min walk‬
  • Place, Egyptian Museum
    ‪13 min walk‬
  • Airport, Turin (TRN-Turin Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(9 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(3 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

9.8 out of 10
Exceptional
(7 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

9.4 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Turin

Best Western Crystal Palace Hotel places you in the centre of Turin, within just a 5-minute stroll of Via Roma and within 15 minutes of Egyptian Museum. Highlights at this hotel include a gym, a bar/lounge and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a 24-hour front desk. Added amenities include a snack bar/deli, express check-in and express check-out. Buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class San Salvario hotel, attractions include Allianz Stadium and Stadio Olimpico Grande Torino.

What's nearby

  • Via Roma - 5 min walk - 0.4 km
  • Valentino Park - 9 min walk - 0.8 km
  • Valentino Castle - 11 min walk - 0.9 km
  • Piazza San Carlo - 11 min walk - 1.0 km
  • Egyptian Museum - 13 min walk - 1.1 km

Getting around

  • Turin (TPY-Porta Nuova Rail Station) - 3 min walk
  • Porta Nuova Station - 4 min walk
  • Turin International Airport (TRN) - 32 min drive

Restaurants

  • ‪Old Wild West - ‬3 min walk
  • ‪1870 Huntsman Pub - ‬3 min walk
  • ‪Mignon - ‬2 min walk
  • ‪Petit Baladin - ‬3 min walk
  • ‪Isola - ‬2 min walk

About this property

Best Western Crystal Palace Hotel

Hotel with a bar, 4-minute walk to Via Roma
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

WiFi is free in public spaces. A health club, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Best Western Crystal Palace Hotel. For a fee, parking is available.

This 4-star Turin hotel is smoke free.

  • 60 guestrooms or units
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
Best Western Crystal Palace Hotel offers 60 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets. Premium satellite televisions are provided. Bathrooms include bidets, complimentary toiletries and hairdryers.

This Turin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per day)
  • Uncovered parking on site (EUR 25 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Health club
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (70 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.70 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 10 for children
  • Uncovered self-parking fee: EUR 25 per night
  • Nearby parking fee: EUR 25 per day (328 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and Barclaycard. Cash is not accepted. 

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Crystal Torino
Mercure Palace
Mercure Torino Crystal Palace
Mercure Torino Crystal Palace Hotel
Mercure Torino Crystal Palace Hotel Turin
Mercure Torino Crystal Palace Turin
Torino Palace
Mercure Hotel Turin
Best Western Crystal Palace Hotel Turin
Best Western Crystal Palace Turin
Best Western Crystal Palace
Best Crystal Hotel Turin
Best Western Crystal Palace Hotel Hotel
Best Western Crystal Palace Hotel Turin
Best Western Crystal Palace Hotel Hotel Turin

Frequently asked questions

Is parking available at Best Western Crystal Palace Hotel?

Yep, Best Western Crystal Palace Hotel has an uncovered self car park for EUR 25 per night. A self car park is also available, for a fee.

How much does it cost to stay at Best Western Crystal Palace Hotel?

As of 14 Feb 2026, prices found for a 1-night stay for 2 adults at Best Western Crystal Palace Hotel on 22 Feb 2026 start from AU$160.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Crystal Palace Hotel family-friendly?

You bet! With amenities such as a deli, as well as travel cots in the guestrooms, it's no surprise that Best Western Crystal Palace Hotel is a hit with families.

Does Best Western Crystal Palace Hotel serve breakfast?

Sure does, buffet brekkie is served daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Best Western Crystal Palace Hotel?

No, Best Western Crystal Palace Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Crystal Palace Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Best Western Crystal Palace Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 311 out of 710 reviews
Rating 8 - Good. 305 out of 710 reviews
Rating 6 - Okay. 77 out of 710 reviews
Rating 4 - Poor. 9 out of 710 reviews
Rating 2 - Terrible. 8 out of 710 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Catherine

Stayed 3 nights in Oct 2025

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and place to stay despite the noise and litter outside. Staff were super courteous and helpful, room was clean and cost extremely reasonable!
Stayed 1 night in Oct 2025

8/10 Good

Dina

Stayed 2 nights in Sep 2025

6/10 Okay

Darren

Travelled with group
Liked: Cleanliness, staff & service
Great location nice clean hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (right across the road from Porta Nuova train station. Easy walking distance to places of interest, bars, cafes, restaurants an a daily open air food market.
Stayed 4 nights in Sep 2025

4/10 Poor

Michael

Travelled with family
I told reception several times the air conditioning did not work and no one did a thing about it. Even after they had told me they addressed it.
Stayed 1 night in Jul 2025

8/10 Good

Felino

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Near the train station
Stayed 2 nights in Jun 2025

10/10 Excellent

Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good place to stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Shirley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Inez

Stayed 1 night in Jun 2025

2/10 Terrible

Kim

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Air conditioning kept shutting off, smoking inside the hotel, gym didn’t open until 8am, and housekeeper refusing to leave my room and insisted it was the wrong room.
Stayed 4 nights in May 2025

10/10 Excellent

yazmin alicia

Stayed 1 night in May 2025

10/10 Excellent

Ana

Liked: Property conditions & facilities, room comfort
Excellent location, very clean, good breakfast, very good customer service
Stayed 2 nights in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We had 2 queen beds and a balcony. Our room was gorgeous. High ceilings, balcony, very large bathroom. So comfortable here. All staff at the front desk were helpful and friendly. We were able to store our luggage after check out. This is an amazing location literally a walk across the street to Porta Nuova. So convenient, with easy walking to everything. Such great restaurants in the area. We loved our time in Torino. Thank you so much.
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in great location near porta nuova train station and the receptionist are very helpfull
Stayed 2 nights in Feb 2025

8/10 Good

STANKO, Bratislava

Travelled with family
Liked: Cleanliness, staff & service, amenities
MOre security in via Nizza!
Stayed 2 nights in Feb 2025

10/10 Excellent

LUCIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Liang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, right by the train station, friendly staff, very clean. Top notch European hotel!!
Stayed 1 night in Jan 2025

8/10 Good

Walid

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is authentic palace like a hotel , need to improve furniture conditions to be more updated
Stayed 1 night in Dec 2024

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buon hotel. Colazione spettacolari, pulizia delle camere ineccepibile. Solo un problema il primo giorno con il condizionatore che non funzionava subito riparato dopo il reclamo. Staff veramente geltile. L'unica pecca che è vicino alla stazione che di notte diventa veramente pericoloso. 8/10 solo per la location altrimenti sarebbe stato un 10/10.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Conveniently located.
Stayed 1 night in Aug 2024

6/10 Okay

MICHAEL

Travelled with family
Liked: Cleanliness
The hotel is in a good position in the city centre close to the main railway station. The area is not the best, although we never felt unsafe. Unfortunately on one evening we were unable to get drinks at the bar as there was no bar staff, although it was just after 10pm, and the bar should have been open until 11pm. The air conditioning in the bedroom was quite noisy and didn't work very well.
Stayed 3 nights in Aug 2024