4/10 Poor
Carol
Travelled with family
17 Nov 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms were good. Very clean, comfortable, modern and spacious. However, as a 4 star hotel, would expect to have tea/coffee making facilities and there were none. The air conditioner made the worst noise in all rooms, that we had to turn it off, not an issue as it was winter but would be an issue in the summer. Location of hotel is not convenient. Taxis are like gold dust, so you have to rely on buses. To get to Turin, it took 2 bus rides to nearest Metro station to then get to Turin. Bar staff very rude and made us feel like an inconvenience. Additionally, the bar and restaurant are closed on Sundays and given his far out from anywhere, was our final straw. Crockery all chipped which we weren’t expect either at a 4 star. Additionally, if you do not book with the hotel directly, you cannot check in early, check out later and the staff will make it known that they do not appreciate you booking through a 3rd party. Note, check out is 11:00am and not 12:00 as stated on websites.
Carol
Stayed 3 nights in Nov 2025