4/10 Poor
Carrie
Business traveller
4 May 2025
Liked: Property conditions & facilities
The beauty of the place cannot make up for the inc
Check in was not particularly friendly - just matter of fact woman asked for credit card for incidentals. No welcome, no reminder when to check out, or intro to any ammenities. She told us where to park as there is no signage on the building. Room was clean and enjoyed bathroom design & tile choices. Went to put away perishables in fridge but it was barely cool- took till the next day around checkout to obtain true refridgeration- too late for us. They would have switched our room but we were too busy after check in. Keureg coffee machine didnt work though we tried several times. Went hunting to make our own coffee with cups provided in room but the microwave was so disgustingly dirty I didnt want to use it. I mentioned it the first day to the front desk but the next morning it was still dirty- see pic. Shower and sink water were just warm, which was slightly disppointing as I wanted a hot shower. Pool and whirlpool were pretty- pool temp nice and warm, but whirlpool not wonderfully warm. Comfortable bed and pillows, TG. That is a Hilton trademark! A curious lack of signage throughout the hotel & room made us wonder about alot of things, such as how to adjust room temperature, and what was considered recyclable vs. garbage in our room.
When returning to our room around 11:30AM we found our key inoperable. We were locked out- so another walk to the front desk, no apology, recieved a working keycard. The noon checkout is wonderful but please abide by it. Other issues existed.
Carrie
Stayed 1 night in May 2025