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DoubleTree Suites by Hilton Tucson Airport

4.0 star property
Tuscan-style hotel with free airport shuttle and free local area shuttle

Photo gallery for DoubleTree Suites by Hilton Tucson Airport

Fountain
Reception
Fountain
Front of property
Outdoor pool, pool umbrellas, pool loungers

Popular amenities

  • Kitchen
  • Bar
The current price is AU$145
includes taxes & fees
3 Aug - 4 Aug

Explore the area

Map
7051 South Tucson Airport Blvd., Tucson, AZ, 85756
  • Desert Diamond Casinos and Entertainment Tucson
    ‪8 min drive‬
  • Kino Sports Complex
    ‪8 min drive‬
  • Pima Air and Space Museum
    ‪9 min drive‬
  • Tucson, AZ (TUS-Tucson Intl.)
    ‪3 min walk‬

Room options

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Air conditioning
Kitchenette
Fridge
Dining table
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 83 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Kitchenette
Fridge
Dining table
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Suite, 2 Double Beds, Accessible

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Kitchenette
Fridge
Dining table
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(32 reviews)

Highlights

Air conditioning
Kitchenette
Fridge
Dining table
HDTV
Hypo-allergenic bedding
Blackout curtains
Sofa bed
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Kitchenette
Fridge
Dining table
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Suite, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Kitchenette
Fridge
Dining table
HDTV
Hypo-allergenic bedding
Blackout curtains
Sofa bed
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Suite, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Kitchenette
Fridge
Dining table
HDTV
Hypo-allergenic bedding
Blackout curtains
Sofa bed
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Suite, 2 Double Beds

7.0 out of 10
Good
(41 reviews)

Highlights

Air conditioning
Kitchenette
Fridge
Dining table
HDTV
Hypo-allergenic bedding
Blackout curtains
Sofa bed
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Kitchenette
Fridge
Dining table
HDTV
Hypo-allergenic bedding
Blackout curtains
Sofa bed
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Tucson

At DoubleTree Suites by Hilton Tucson Airport, you'll be 8.2 km (5.1 mi) from Kino Sports Complex and 8.3 km (5.2 mi) from Pima Air and Space Museum. Highlights at this Tuscan hotel include a restaurant, an outdoor swimming pool and in-room kitchenettes. .The restaurant, Finnegans Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub and pool loungers. Other amenities include free Wi-Fi in public areas, a conference centre and a 24-hour business centre. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Sights within a 15-minute drive of this Tucson hotel include Davis-Monthan Air Force Base and Rialto Theatre.

What's nearby

  • Desert Diamond Casinos and Entertainment Tucson - 8 min drive - 6.8 km
  • Kino Sports Complex - 8 min drive - 7.2 km
  • Pima Air and Space Museum - 9 min drive - 9.5 km
  • Davis-Monthan Air Force Base - 14 min drive - 14.8 km
  • University of Arizona - 14 min drive - 13.2 km

Getting around

  • Roy Laos Transit Center - 8 min drive
  • Tucson Station - 13 min drive
  • Tucson International Airport (TUS) - 2 min drive

Restaurants

  • ‪Desert Diamond Casino bingo hall - ‬6 min drive
  • ‪Desert Diamond Buffet - ‬7 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Cattletown Steakhouse & Saloon - ‬4 min drive
  • ‪Mr. K's Original BBQ - ‬4 min drive

About this property

DoubleTree Suites by Hilton Tucson Airport

Tuscan-style hotel with free airport shuttle and free local area shuttle
DoubleTree Suites by Hilton Tucson Airport offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 11 square feet (1 square metres) and includes a conference centre. A terrace, multilingual staff, and gift shops/newsstands are also featured at DoubleTree Suites by Hilton Tucson Airport. An area shuttle within 3 miles and A roundtrip airport shuttle (available 24 hours) are free. Self parking is free.

Smoking is allowed in designated areas at this Tuscan-style Tucson hotel.

  • 1 building
  • 204 guestrooms or units
  • 3 levels
  • Conference rooms
  • 11 sq ft of conference space
  • 1 sq. m of conference space
  • Built in 1983
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
DoubleTree Suites by Hilton Tucson Airport offers 204 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. Kitchenettes offer fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit.

This Tucson hotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
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The price is AU$141
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Finnegans Restaurant

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Free area shuttle
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Pool gate
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11 square foot of space)
  • Meeting rooms

Outdoors

  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1983
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Tuscan architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Kitchenette
  • Limited room service
  • Meal delivery service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 to 25 per person
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between midnight and 4:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Suites Hilton Hotel Tucson Airport
DoubleTree Suites Hilton Tucson Airport
DoubleTree Suites Tucson Airport
DoubleTree Suites Hilton Tucson Airport Hotel
DoubleTree Suites Hilton Tucson Airport
Hotel DoubleTree Suites by Hilton Tucson Airport Tucson
Tucson DoubleTree Suites by Hilton Tucson Airport Hotel
Hotel DoubleTree Suites by Hilton Tucson Airport
DoubleTree Suites by Hilton Tucson Airport Tucson
DoubleTree Suites Hilton Hotel
DoubleTree Suites Hilton
DoubleTree Suites by Hilton Tucson Airport Hotel
DoubleTree Suites by Hilton Tucson Airport Tucson
DoubleTree Suites by Hilton Tucson Airport Hotel Tucson

Frequently asked questions

What is the cancellation policy at DoubleTree Suites by Hilton Tucson Airport?

DoubleTree Suites by Hilton Tucson Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree Suites by Hilton Tucson Airport?

As of 27 July 2025, prices found for a 1-night stay for 2 adults at DoubleTree Suites by Hilton Tucson Airport on 3 Aug 2025 start from AU$145.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree Suites by Hilton Tucson Airport?

Yep, DoubleTree Suites by Hilton Tucson Airport has a free self car park.

Does DoubleTree Suites by Hilton Tucson Airport have a pool?

DoubleTree Suites by Hilton Tucson Airport has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes DoubleTree Suites by Hilton Tucson Airport a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at DoubleTree Suites by Hilton Tucson Airport.

Does DoubleTree Suites by Hilton Tucson Airport serve breakfast?

Yep, buffet brekkie is available daily between 6:00 AM and 10:30 AM.

Is there a free airport shuttle available at DoubleTree Suites by Hilton Tucson Airport?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at DoubleTree Suites by Hilton Tucson Airport?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at DoubleTree Suites by Hilton Tucson Airport?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

DoubleTree Suites by Hilton Tucson Airport Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 388 out of 1007 reviews
Rating 8 - Good. 208 out of 1007 reviews
Rating 6 - Okay. 147 out of 1007 reviews
Rating 4 - Poor. 137 out of 1007 reviews
Rating 2 - Terrible. 127 out of 1007 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cale

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room, right by the airport! Great for the price. Mary at the front desk was phenomenal and very helpful. Would happily stay here again next time I’m in Tucson!

6/10 Okay

Phylicia

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
A lot of things were out of order such as the elevator and the ice machine. Around the hotel, it did not look kept up. Needed some TLC. The room did not seem secure because the door had a big chunk missing on the wood and when closed was flimsy. I did not feel safe due to the flimsy door. The tub had hair in it and felt like it would cave in if you step wrong. The hotel pictures were better than reality.
Stayed 1 night in Apr 2025

10/10 Excellent

Lori LaFevre

Stayed 1 night in Apr 2025

6/10 Okay

joe

Travelled with partner
Liked: Staff & service
outside needs to be cleaned up more...
Stayed 4 nights in Apr 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive never had a qicker ride from the airport to the hotel. Great service at the desk!! Beautiful room with living room and separate bedroom.
Stayed 1 night in Apr 2025

4/10 Poor

Robert

Business traveller
Disliked: Staff & service, amenities
No soap available for guest laundry. Toilet ran loudly all night. Bathtub is not secure, bounces under your feet. Restaurant wildly overpriced.
Stayed 1 night in Apr 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Double Tree Hotel Tucson Airport was excellent! The customer service at the front desk and throughout the facility was something that you don't get many places - it was professional, sincere and efficient. They have a 24/7 airport shuttle that is so convenient and safe. Each employee I encountered was friendly, helpful and intent on resolving any issues. Highly recommend!
Stayed 1 night in Apr 2025

10/10 Excellent

EDWIN RAMIREZ

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect 👌
Stayed 1 night in Apr 2025

10/10 Excellent

EDWIN RAMIREZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, very much everything was perfect 👌
Stayed 1 night in Apr 2025

2/10 Terrible

Edvin

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

4/10 Poor

henrik

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was very old, elevators weren’t working, ice machine not working and the construction noise started 5:30 am. This place needs real upgrade.
Stayed 3 nights in Apr 2025

8/10 Good

Erika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I’d stay there again!

Even though the hotel is right near the airport it was VERY quiet. Room was comfortable and clean. Needs some loving care and up dates otherwise Nice place to stay. Breakfast came with our room and dining experience was very nice.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Vacation

The staff is excellent, but the overall rooms could benefit from some more cleaning. The bathrooms are suffering from black mold and have become a water bed due to faulty maintenance of the bath which has transformed into a water bed. I reported this to the staff, who sent maintenanceright away . . Maintenance said nothing can be done all the rooms bath is like that.Despite these issues, I'm confident that I would return to stay here again, considering the potential for better bathroom cleanliness and housekeeping training. Also im sure the bath tub is growing a ton of black mold whitch is a health issue this needs to be check .
Stayed 3 nights in Apr 2025

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Augustine, Hanford

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and dedication to achieve perfection thank you
Stayed 2 nights in Apr 2025

2/10 Terrible

Melissa

Stayed 1 night in Apr 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and nice outdoor area. Needs updating. Linens were gray and stained. Tub drain slow so ended up standing in water.
Stayed 1 night in Apr 2025

8/10 Good

April

Travelled with family
Liked: Staff & service, amenities
The check-in process took a fairly long time, and the room didn’t smell great.
Stayed 1 night in Apr 2025

4/10 Poor

Peter

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Roger

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a chilly night in Tucson. we were unable to get heat in our room.
Stayed 1 night in Apr 2025

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great, the restaurant was great, good food and selection. The shared cooling and heating is horrible and multiple nights they turned on the heat and made the room to hot to sleep comfortably. I am not sure why they are doing shared heating and forcing that on everyone.
Stayed 3 nights in Mar 2025

2/10 Terrible

klaus

Disliked: Cleanliness, staff & service, property conditions & facilities
A/c freezIng cold-no way to change 2 tvs neither working, maintenance left parts in room. Outside walkway nasty, had disabled person in room but room at the far end of hotel with no working elevator. Poor poor poor never again - 1 step above motel 6
Stayed 2 nights in Apr 2025

4/10 Poor

Suzanne

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Heat is broken, possibly throughout the facility from what the desk staff said. Offered a space heater when informed the 60* air outside was warmer than the inside despite the heater being set on 78* for the previous 2 hours. Only given two towels despite being forced to identify that four people and the kids' ages would be staying there; requested additional towels, but did not get them until the third time requested. The heater was not fixed and once again the outside air of high 50s was warmer than the hotel room. Once again reported to the front office and this time requested a different room, but was (very politely) told that the same problem would exist in a different room and was once again offered a space heater, or additional blankets. I requested the blankets, but they were never delivered. We've been loyal to this specific hotel for the last 5 years for all Tucson soccer tournaments we attend but we will not be back. I've noticed that maintenance things have been let go (lobby elevator broken for the last 2 years), barely warm water in showers regardless of what room we are in, room phones don't work, various lights don't work). And for a hotel associate with a name brand hotel and the cost of hotels now days, I expect better...like heat and hot water. That said, I've never had an issue with ride staff, ever, including this visit. I suspect the local staff have their hands tied as to what can be done to fix things and the runner delivering items is exhaus
Stayed 2 nights in Apr 2025

10/10 Excellent

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025