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Halong Plaza Hotel

4.0 star property

Photo gallery for Halong Plaza Hotel

Outdoor pool
1 bedroom, premium bedding, down duvets, pillow-top beds
Lobby
2 restaurants; breakfast, lunch and dinner served
Premium Twin Room, Sea View

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
8 Ha Long Road, Bai Chay Ward, Ha Long, Quang Ninh
  • Place, Bai Chay Market
    ‪12 min walk‬
  • Place, Dragon Park
    ‪16 min walk‬
  • Place, Bai Chay Beach
    ‪4 min drive‬
  • Airport, Haiphong (HPH-Cat Bi)
    ‪50 min drive‬

Room options

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View

Superior Double Room, Sea View

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Sea View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Double Room, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite with Sea View, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Junior Suite with Sea View, 1 King Bed

  • Sea view
  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite with Sea View, 1 King Bed

Executive Suite with Sea View, 1 King Bed | Living room

Executive Suite with Sea View, 1 King Bed

  • Sea view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Sea View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Twin Room, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, Sea View

Superior Twin Room, Sea View

Superior Twin Room, Sea View

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Double Room, Sea View

Premium Double Room, Sea View

Premium Double Room, Sea View

  • Sea view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Twin Room, Sea View

Premium Twin Room, Sea View

Premium Twin Room, Sea View

  • Sea view
  • 38 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

About the area

Ha Long

Halong Plaza Hotel puts you in the heart of Ha Long, within a 20-minute stroll of Dragon Park and Bai Chay Beach. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and free valet parking. .The restaurant, Four Seasons, is open for breakfast, lunch and dinner. La Plaza Bar is the hotel's own bar. Enjoy the gym, sauna and kids' swimming pool. Business amenities include meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 9:30 AM. There's also the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Bai Chay hotel include Bai Chay Market and Ha Long Night Market.

What's nearby

  • Bai Chay Market - 12 min walk - 1.0 km
  • Ha Long International Cruise Port - 13 min walk - 1.1 km
  • Dragon Park - 16 min walk - 1.4 km
  • Queen Cable Car Ocean Terminal - 16 min walk - 1.4 km
  • Bai Chay Beach - 4 min drive - 1.9 km

Getting around

  • Cai Lan Station - 13 min drive
  • Haiphong (HPH-Cat Bi) - 59 min drive

Restaurants

  • ‪Highlands Coffee - ‬12 min walk
  • ‪Cơm Niêu Hạ Long 2 - ‬10 min walk
  • ‪Mường Thanh Quảng Ninh - ‬18 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪Nhà Hàng Bà Lan Béo - ‬19 min walk

About this property

Halong Plaza Hotel

Halong Plaza Hotel offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Halong Plaza Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Ha Long hotel.

  • 1 building
  • 200 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1998
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Halong Plaza Hotel offers 200 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 40-inch LCD televisions come with premium satellite channels and smart speakers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Ha Long hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 10 treatment rooms. Services include massages.

Similar properties

Outdoor pool, pool loungers, lifeguards on site
THE WATSON PREMIUM HALONG HOTEL
Bai Chay
  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.8 out of 5, Exceptional, 216 reviews
The price is AU$116
includes taxes & fees
11 June - 12 June
THE WATSON PREMIUM HALONG HOTEL

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: VND 560,000 for adults and VND 230,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bay View
  • Four Seasons
  • La Plaza Bar

Things to do

  • Billiards/pool table
  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • 10 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels
  • Smart speaker

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: VND 1000000
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 1000000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 22 January 2025 to 17 November 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Halong Plaza Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 600000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 560000 for adults and from VND 230000 for children
  • Airport shuttle fee: VND 2200000 per room (one way)
  • Early check-in fee: VND 1000000 (subject to availability)
  • Late check-out fee: VND 1000000 (subject to availability)
  • Rollaway bed fee: VND 600000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Halong Plaza
Halong Plaza Hotel
Hotel Halong Plaza
Halong Plaza Bay
Halong Plaza Hotel Hotel
Halong Plaza Hotel Ha Long
Hotel Halong Plaza Hotel Ha Long
Ha Long Halong Plaza Hotel Hotel
Hotel Halong Plaza Hotel
Halong Plaza Hotel Ha Long
Halong Plaza Ha Long
Halong Plaza Hotel Hotel Ha Long

Frequently asked questions

Is parking available at Halong Plaza Hotel?

Yep, Halong Plaza Hotel has a free self car park and free valet parking.

Are there any beaches close to Halong Plaza Hotel?

Yep, Halong Plaza Hotel is a short 19-minute walk from Bai Chay Beach.

Is there a spa on site at Halong Plaza Hotel?

There's no onsite spa, but this property does offer services like massages.

Does Halong Plaza Hotel have a pool?

Halong Plaza Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Halong Plaza Hotel have a waterslide?

No, there is no waterslide at Halong Plaza Hotel, but Typhoon Water Park is a short 18-minute walk away.

What luxury perks are available at Halong Plaza Hotel?

Halong Plaza Hotel features an outdoor pool, a steam room and 2 restaurants. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Halong Plaza Hotel a romantic place to stay?

Ocean-view dining and couples dining, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Halong Plaza Hotel.

Is Halong Plaza Hotel family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Halong Plaza Hotel is a hit with families.

Are there hot tubs in the rooms at Halong Plaza Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Halong Plaza Hotel serve breakfast?

Sure does, buffet breakfast is served daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Halong Plaza Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Halong Plaza Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Halong Plaza Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Halong Plaza Hotel?

No, pets and service animals are not allowed.

Halong Plaza Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 77 out of 192 reviews
Rating 8 - Good. 76 out of 192 reviews
Rating 6 - Okay. 29 out of 192 reviews
Rating 4 - Poor. 6 out of 192 reviews
Rating 2 - Terrible. 4 out of 192 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Frank James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good size rooms and facilities.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Anatol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean well maintained great size rooms great food and location
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Briar

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location and amazing buffet . Staff was very friendly and helpful!
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Christoffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very helpful and accomodating staff

I had a great time staying here. Brilliant views from the room and the staff was very accomodating & service minded helping me with multiple things around my stay: Flexibility in terms of check-out & help both arranging a day-tour as well as my transportation leaving Ha Long Bay, all on a short notice which I genuinely appreciated. 10/10 would definitely stay again.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Leashelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely worth it

The whole experience was amazing. Great staff, delicious food and a free upgrade. Pool was beautifully refreshing and clean Definitely stay again
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, friendly and helpful staffs, centrally located. The breakfast buffet has so many options. They even packed breakfast for us on the go because we have to leave at 6 am.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great, but alas, the entire area was empty of people. Simply, no tourists (November). Breakfasts were phenomenal, cleaning was great, air condition was not that great and often we felt cooked at night. overall, highly recommended.
Stayed 7 nights in Nov 2023
Verified

6/10 Okay

Shawn

The hotel needs to update the bathroom’s shower doors, the floors by toilet is leaking water, older wooden furnitures making noise s when we are used it. It’s very economical uses of electricity conservation. The food is very good buffet breakfast with many choices.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

pa pa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good seevice
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Julian P P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, staff excellent. Occupancy low due to Coronavirus, but still very enjoyable.
Stayed 2 nights in Mar 2020
Verified

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Wouldn't bother

Arrived during coronavirus worries so very empty hotel and you would have thought the hotel would have been keen to have tourists. However I had the usual Seaview debacle. I booked a Seaview and they were so many rooms available. I was given a bridgeview and was then offered a charge to have a Seaview which I refused to pay. Eventually got given one of the many of the sea view rooms. Ask for a late check-out and they wanted to charge almost the equivalent of a whole night even though the hotel was barely occupied. Was offered 2 hours for free. Customer care completely lacking, all about taking your money
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

Keiichi

Disliked: Staff & service, property conditions & facilities, room comfort

従業員は誠実、親切、丁寧であれ。

話せばながくなるが、このホテルに宿泊の際は注意した方が良い。最初は感じが良く、フロントも非常にテキパキと仕事をこなし、部屋も良かったし、言うことなしと思っていた。しかし、感じはいっぺん、悪いものづくしとなったなっ。1) 冷蔵庫の品に全く手を付けていないのに、一本ジュースを飲んだ、と請求された。勿論触れてもいないので払わす。宿泊前に利用したハロン湾の一泊のクルーズ船Serena号の運営もハロンプラザホテルも同じ会社。クルーズ船で世話になったやり手のマネージャーに、チェックアウト後のハノイ市内までのプライベート・カーの手配を頼んだ。来る時もホテル、クルーザーと同時に往路のハノイからハロン湾までの車を頼んでいたので、同じ車を頼んだが、用意されたのは汚い少し小さい車だった。それは良いとして、費用は往路アメリカドルで90ドル支払ったことは、本人はよく知っているはず。でも、尋ねたので90ドルと教えた。 出発の朝わざわざ見送りに来てくれ、如何にも親切に装った。まず、その車に一緒に乗り込み自分の住んでいる家の前まで、送らせた。車中で車代の90ドルを要求、100ドル札を渡すと、10ドルのお釣りをベトナムドンでくれた。そこまでは許せるとして、車が走り出すと地道をゆっくりと走る。往路は高速でとても快適にハノイからハロン湾まで来れたが、復路はちがう。埃っぽいガタガタ道を走るので、不思議に感じ30キロ程走った所で、運転手に高速道路に入らないのかと言うと、そんな契約ではない。高速を走るなら高速代わわ払え、とまで言われた。車を手配してくれたマネージャーはプロではなく何だか知人にアルバイトを頼んだ感じ、がした。無駄に2時間も最悪の地道を走り、やっとホアヒンのインターから高速に入った。往路の運転手は乗るなり、ボトル一本の水を我々夫婦にくれ、途中頼んでいなくても、一時間走った辺りで、パーキングエリアに入りトイレ休憩をし、更にもう一度一時間後に2度目の休憩をした。車は大きく、綺麗で、親切丁寧な運転手だった。復路は大違い、時間は掛かるし、一時間半以上無駄にした。トイレ休憩もないので、こちらから申し出たが見つけてくれす、私がホテルの前で車を止めさせ、自ら交渉してトイレをした。どれだけ、セコい事をして少しの小遣い稼ぎをしようとしたのかは知らないが、本当に怪しからん話しである。クルーズ船での親切や、好意は全て水泡に期したと言えるし、彼の信用は全く無くなったと言って良い。口先ばかりの親切は化けの皮が剥げると、最低だ。もう一つストーリーがある。ホテルのレストランで夕食を食べようとした時、ウエイトレスの1人が、突然あなた方の部屋の番号は？と聞かれた。番号を告げると彼女は、レストランから出て行った。不思議に思い、彼女を呼んで責めるも理由を教えない。叱責し始めると男性のスタッフが寄って来て、説明を始めた。 実は昔アメリカのアトランタ市のホテルで同様のことがあり、食事後に部屋に戻ると全ての持ち物が無くなっていた。ウエイトレスが外に出て友人に連絡し、友人2人がマスターキーを使って私の部屋に侵入し、持ち物等を全て盗んでいたのだった。その悪夢を思い出し、叱責したのだ。責任者らしき男性が詫びに来たが、こんな事があってはならない。まだまだあるが、長いので、この辺にする。 兎に角、お客様は神様なんですよ、と言っておきたい。
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from the room of the bay, the bridge, cable car and big wheel were amazing. The Executive suite was superb. Food was good. Reception service brilliant. Massage excellent.
Stayed 4 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ok the only thing i don’t like is when I got a massage at the hotel and the masseuse was rude and she kept on pinching me instead of massaging . Overall that was a traumatic experience for me
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel, Thanks good foods, great breakfast place are very clean,staffs are very professional and very friendly and very helpful !
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
후기를 안남기는 편인데 하롱 프라자 호텔은 진짜 좋았습니다 룸서비스와 조식등은 진짜 훌륭하고, 주변 바다도 보기 좋고 가격도 착하고 진짜 추천합니다
Stayed 1 night in Sep 2019
Verified

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort

Underwhelmed. 1 or 2 nights max.

We were a little disappointed with the overall experience at the Halong Plaza hotel. It was off to a poor start when the driver we had organised through the hotel to transfer us from the airport was falling asleep at the wheel! When we raised with the hotel they said it was an external service and so nothing to do with them. I asked to speak to reception manager and he did eventually apologise and upgraded us to the 12th floor and a nice view of the bay, which was appreciated. Lovely view of the rainbow bridge which is beautiful at night. Very little options for food in the daytime as everything closed in the vicinity so we used hotel restaurant but were disappointed with mistakes in the order e.g. I ordered chicken with banana and bacon which came plain. When I asked they said they were out of bananas and presented a side plate of cold bacon. Unimpressed. We tried the bar for happy hour and asked for their advertised 'cocktail of the week', a simple mojito, and the woman behind the bar didn't know what one was so we had spirit and mixer instead for ease. The area is practically a ghost town (we do appreciate Sept is not peak season) and very few people around, we were glad we only booked 2 nights. The hotel did help us organise the Halong bay boat tour which was stunning and reasonable price. A real highlight. Good size pool and extensive gym. The room was very spacious and the bed comfortable. The rainfall shower was very basic and lacked power, nothing special.
Stayed 2 nights in Sep 2019
Verified

2/10 Terrible

Robert

Disliked: Staff & service, amenities
This is a beautiful property ruined by HORRIBLE management. I cannot tell you how much the Halong Plaza Hotel seeks to rip off its customers. They cancelled excursions after I booked and paid for them. After their screw up caused me to change my vacation plans, they charged me for a night that I did not say....even though it was their fault. I had laundry done and it cost MORE than any hotel I have ever stayed at in my life. ALMOST $10USD per piece. The front desk manager is the worst I have ever met in my 40 years of travelling. NOTE: I have NEVER given a HORRIBLE rating in my life to any hotel......Halong Plaza has earned that reputation!
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Luis Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El mejor hotel en el que estuvimos en Vietnam

El hotel parece un 5 estrellas, nada de un 4 estrellas. Personal atento, nos cambiaron a una habitación superior porque mi mujer no coge ascensores y estábamos en el piso 11. Vistas increibles, cama y almohada cómoda. Cenamos en el comedor del hotel y la verdad que no fue excesivamente caro para ser Vietnam y cenamos bueno y abundante. El desayuno buffet muy variado, se me hace difícil encontrar alguna pega, igual que no hay muchos restaurantes por la zona, pero vamos que el hotel es espectacular, el mejor de Vietnam.
Stayed 1 night in Aug 2019
Verified

8/10 Good

ドリィ

Liked: Cleanliness, staff & service
全体的に部屋は古さを感じる。値段的にはまずまず
Stayed 1 night in Aug 2019
Verified

8/10 Good

Giorgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Halong bay

Ottimo albergo in buona posizione per la cable car, la zona è nuova e in fase di sviluppo ma non mancano locali, ristoranti e negozi. Camera ampia, pulita e silenziosa; bagno stratosferico. Colazione super
Stayed 3 nights in Jul 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Die Zimmer waren leider schimmelig und entsprechend muffig. Wir wurden auf Beschwerde hin umquartiert in ein anderes Zimmer. Hier war es zumindest etwas besser, aber auch nicht gut. Selbst in der Lobby war der Geruch bereits zu vernehmen. Das gesamte Gebäude ist kernsanierungsbedürftig.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old hotel that needs a makeover into 2019. That said, the staff were extremely polite and helpful, the room was quite large (a lot of spare space - was there a sofa missing??) and clean, the pool was wonderful, and the gym was great. It just needs a new paint job and more current decor. Location was about 2kms from any food outlet.
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Eun Kwang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel. Above expectation.
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Emilie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel et personnel très accueillant! La chambre était grande et agréable, malheureusement elle était très humide malgré l'air climatisé. Cependant, vous avez un gym et une piscine. Le petit déjeuner est absolument délicieux!! Et le personnel a rendu notre visite encore plus incroyable avec son service très bon. Je recommande vivement!
Stayed 3 nights in Apr 2019

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