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4.2 out of 5

"Was lovely location but the patio was covered in sand. Value for money though and nice private and secure location. " More

By a verified traveller on Sun 12 Jan 2020

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Hotel Description

A luxury stay in Nelly Bay awaits you at Grand Mercure Apartments Magnetic Island. Within a 20-minute stroll, you'll find Nelly Bay Beach and Nelly Bay Beach. Highlights at this aparthotel include 4 outdoor swimming pools, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a flat-screen TV with cable channels, along with free WiFi, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A dining area, a DVD player, and an espresso maker are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and a library. Added amenities include laundry facilities, a terrace, and barbecue grills. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Nelly Bay aparthotel, you'll be 14.5 km (9 mi) from Magnetic Island Ferry Terminal.

Apartment, 1 Bedroom, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 3 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Apartment, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Mercure Apartments Magnetic Island ratings based on 169 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Mercure Apartments Magnetic Island

Everyone (52) Couples (76) Family (41)
5 out of 5
Was lovely location but the patio was covered in sand. Value for money though and nice private and secure location.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

1 Feb. 2020 by management

thank you for your review we are glad you enjoyed your stay and look forward to your return

3 out of 5
Amazing view, beatiful spot . The actual room is really dated and in serious need of maintainence. Pool was off limits for unknown reason. Not worth the significant price tag for the stay

Posted by on 12 Jan. 2020

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Comment from Hotel Management

1 Feb. 2020 by management

thank you for your review the pool was closed due to maintenance call us direct to discuss your review

4 out of 5
We got the apartment overlooking the pool on the same level as the pool. There is no privacy and people in the pool are 2 metres away. Luckily we were able to change rooms otherwise it would have been terrible. The room was amazing and so was the bath.

Posted by on 31 Dec. 2019

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Comment from Hotel Management

1 Feb. 2020 by management

thank you for your review unfortunately rooms are done through an allocation process but we were able to change your room for you

5 out of 5

Posted by on 13 Nov. 2019

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4 out of 5

Posted by on 10 May 2019

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3 out of 5

Posted by on 18 Mar. 2019

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2 out of 5
It was dirty.. staff tried telling me i hadn't paid.. Room didn't match what i had booked.. Wasn't happy with my stay

Posted by on 6 Mar. 2019

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5 out of 5

Great ocean front property.

Great ocean front property. Friendly environment and staff. Nice little swimming pools and good facillities with all we needed. Convenient location. Kids loved it.

Posted by on 14 Jul. 2018

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3 out of 5

2 way view and 2 way payment

We booked and played through wotif when we arrived the hotel charged my credit card again. I had to go to the reception and fix this the next day , took some covencing that the mistake was there's and not mine. We played extra for ocean view with a bath. Only problem we had a ground floor room on the public pool. Unless we closed blinds everyone at the pool had a full view of us. We didn't use the bath due to privacy we were basically in the pool area. We were woken at 5am by cleaner metres from our bed. We were given a 2 bed apartment but asked not to use second bedroom or bathroom, we tried to close these rooms off but were unable to pull the sliding doors closed. The other issue is secure are still holding out security deposit one week after our visit. Location was great just lack of privacy and problems with payments

Posted by , from Townsville on 14 Dec. 2017

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4 out of 5

General review

Most friendly & relaxed staff. Room was gorgeous but really noisy from the wind. Centrally located.

Posted by on 13 Nov. 2017

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About the Grand Mercure Apartments Magnetic Island

Location 146 Sooning Street, Nelly Bay, QLD 4819

Property Features

Grand Mercure Apartments Magnetic Island offers its guests 4 outdoor swimming pools and a fitness center. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and tour/ticket assistance are also featured at the luxury Grand Mercure Apartments Magnetic Island. Self parking is free. This 4-star Nelly Bay aparthotel is smoke free.

  • 60 guestrooms or units
  • 5 levels
  • 5 buildings
  • Childcare (surcharge)
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Separate living room1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (20 km / 12.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Mercure Apartments Magnetic Island offers 60 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Espresso maker
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 3:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests planning to arrive outside reception hours can check-in through the night service phone located beside the reception door.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 3:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 10 per person (one way)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Apartments Magnetic Island
  • Grand Mercure Magnetic Island
  • Magnetic Island Grand Mercure
  • Accor Grand Mercure Apartments Hotel Magnetic Island
  • Mantra One Bright Point Hotel
  • Grand Mercure Apartments Magnetic Island Apartment
  • Grand Mercure Apartments
  • Grand Mercure Apartments Magnetic Island Apartment Nelly Bay
  • Grand Mercure Apartments Magnetic Island Nelly Bay
  • Mercure s Magnetic Nelly
  • Mercure Apartments Magnetic
  • Grand Mercure Apartments Magnetic Island Nelly Bay
  • Grand Mercure Apartments Magnetic Island Aparthotel
  • Grand Mercure Apartments Magnetic Island Aparthotel Nelly Bay

You should know

  • Grand Mercure Apartments Magnetic Island offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.