4.2 out of 5

"Great ocean front property. Friendly environment and staff. Nice little swimming pools and good facillities with all we needed. Convenient location. K ... " More

By a verified traveller on Sat 14 Jul 2018

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Hotel Description

A luxury stay in Nelly Bay awaits you at Grand Mercure Apartments Magnetic Island. You'll be 4.2 km (2.6 mi) from Magnetic Island Golf Course and 6.9 km (4.3 mi) from Magnetic Island National Park. Highlights at this property include 4 outdoor swimming pools, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a flat-screen TV with cable channels, along with free WiFi, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave, and a hob. A dining area, a DVD player, and an espresso maker are also available. Weekly housekeeping is available.

This business-friendly apartment offers free WiFi in public areas, a fitness centre, and a library. Other amenities include laundry facilities, a terrace, and barbecues. There's also free self parking, along with the convenience of an airport shuttle.

In proximity to this 4-star Nelly Bay property you'll find Magnetic Island Ferry Terminal.

Standard Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$240 per night

Standard Apartment, Ocean View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Apartment, Ocean View

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Standard Apartment, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Apartment

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Mercure Apartments Magnetic Island ratings based on 163 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Mercure Apartments Magnetic Island

Everyone (49) Couples (74) Family (40)
2 out of 5
It was dirty.. staff tried telling me i hadn't paid.. Room didn't match what i had booked.. Wasn't happy with my stay

Posted by on 6 Mar. 2019

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5 out of 5

Great ocean front property.

Great ocean front property. Friendly environment and staff. Nice little swimming pools and good facillities with all we needed. Convenient location. Kids loved it.

Posted by on 14 Jul. 2018

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3 out of 5

2 way view and 2 way payment

We booked and played through wotif when we arrived the hotel charged my credit card again. I had to go to the reception and fix this the next day , took some covencing that the mistake was there's and not mine. We played extra for ocean view with a bath. Only problem we had a ground floor room on the public pool. Unless we closed blinds everyone at the pool had a full view of us. We didn't use the bath due to privacy we were basically in the pool area. We were woken at 5am by cleaner metres from our bed. We were given a 2 bed apartment but asked not to use second bedroom or bathroom, we tried to close these rooms off but were unable to pull the sliding doors closed. The other issue is secure are still holding out security deposit one week after our visit. Location was great just lack of privacy and problems with payments

Posted by , from Townsville on 14 Dec. 2017

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4 out of 5

General review

Most friendly & relaxed staff. Room was gorgeous but really noisy from the wind. Centrally located.

Posted by on 13 Nov. 2017

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3 out of 5

Disappointing view

Overall we had an enjoyable stay during our two nights at this hotel. We were extremely disappointed with our allocated room, however. We were positioned directly above the entrance gate - people could see directly into our room when entering/exiting the hotel and the gate constantly squeaked as it opened and closed. We also had a wonderful view of dirt - yes dirt, what I can only guess is the start of some sort of construction which was definitely not what we would like to be looking at when we look out the balcony doors. Hopefully they get that sorted out soon.

Posted by , from New York, NY on 19 Oct. 2017

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5 out of 5

Best Apartment we have ever stayed in

Pros: Quality. View. We couldn't wait to get back to it after a wonderful time on Magnetic Island.
Cons: Nothing.
Location: Look up Magnetic Island.
As above. Staff and service couldn't be better. Apartment magnificent. Would recommend the whole experience to everyone.

Posted by , from Dromana, Vic, Australi on 4 Sep. 2017

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1 out of 5

Unclean room and terrible service.

My first room I was shown to on arrival was a 2 bedroom suit that was half closed off, in an unclean and in a lot of cases broken manner. I was shown to a second room with no apologies which was in a very similar, unclean state. I had originally booked a 1 bedroom studio apartment but was told on arrival that the manager (Rita) had decided to give my room to someone else. I will definitely not being staying at the Grand Mecure Magnetic Island again and will most likely not stay at another Grand Mecure either. Wotif was extremely helpful though and made sure that I recicieved a full refund.

Posted by on 21 Aug. 2017

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5 out of 5
Overall great service and room would recommend to anyone and will definetely return

Posted by on 16 Jul. 2017

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2 out of 5

NO HELP WITH GETTING STUCK IN THE LIFT.

Pros: Bed and sheets were great.
Cons: Cleanliness, and staff not getting defensive if someone lets them know of a problem would be a start.
We had to wait 15mins to be allowed up to our rooms, even though it was 1/2hr after check in. 6 of us then got into the lift, only to find it would not go anywhere. we tried all buttons, then rang for help, only to be told to hold certain buttons down for 10 sec and then they hung up on us. After we tried all the buttons again, we rang a second time, to be told the same thing. So we tried the buttons again. Then she asked us where we were, and had no idea where Magnetic Island was. By this stage one of the men managed to get his fingers into the door and open it. The lift was about 10cm below floor level. We all escaped, and I went to inform the reception what had happened so they could fix the lift. A man who appeared to be staff followed us back, being extremely defensive about the problem. Very disappointing. The cleanliness was lacking as well, chairs outside were dirty and stained, and the flannel was not a clean white. 1 small soap that was insufficient and a lounge chair that was extremely uncomfortable. I will not stay there again.

Posted by on 21 Apr. 2017

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2 out of 5

Very disappointing

Pros: Great view, great position.
Cons: Management
Location: Boating, fishing
A beautiful view and great position. Staff were very inefficient and not at all helpful. We didn't have enough towels for everyone and had to share towels the first night. The only glasses were wine and spirit glasses, no glasses for drinking water! The aircon didn't work in the lounge room and main bedroom. When we told reception a chap came up and turned it on and left. The motor was running but nothing was coming out of the vents. When we mentioned to him again the next day he just said he wouldn't be able to get a airconditioning mechanic on the weekend anyway. When we went to reception to ask for more towels, glasses etc the manger proceeded to tell us about all her problems with staff. We were there for a break after going through a cyclone and the clean up after the cyclone so her problems didn't interest me at all. We all loved the island but wouldn't recommend the accommodation to anyone.

Posted by , from Airlie Beach on 17 Apr. 2017

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About the Grand Mercure Apartments Magnetic Island

Location 146 Sooning Street, Nelly Bay, QLD 4819

Property Features

Grand Mercure Apartments Magnetic Island offers its guests 4 the outdoor swimming pools and a fitness centre. Public spaces have free WiFi. A round-trip airport shuttle (available on request) is available for a fee. A library, a terrace, and tour or ticket assistance are also featured at the luxury Grand Mercure Apartments Magnetic Island. Self parking is free. This 4-star Nelly Bay apartment is smoke free.

  • 60 guestrooms or units
  • 5 levels
  • 5 buildings
  • Childcare (surcharge)
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Mercure Apartments Magnetic Island offers 60 forms of air-conditioned accommodation with washers/dryers and DVD players. Rooms open to balconies. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include designer toiletries, complimentary toiletries and a hairdryer. This Nelly Bay apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include espresso makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Espresso maker
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hairdryer
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM

Special check-in instructions:

Airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

The front desk is open in the following hours:

  • from Monday to Friday: from 8 AM to 5 PM;
  • on Saturdays and Sundays: from 8:30 AM to 3 PM.

    Guests planning to arrive outside these hours can check-in through the night service phone located beside the reception door.

    For further information guests can use the contact details in the confirmation received after booking via this website.

    Airport transport is offered on request. Fees may apply. Please make arrangements in advance by contacting the property.

  • Check-out

    • Check-out by 10 AM

    Payment types

    Children and extra beds

    • Children are welcome.
    • Rollaway/extra beds are available for AUD 45.00 per night.
    • Cribs (infant beds) are available for AUD 10 per night.

    Pets

    • No pets allowed

    Policies

    Charges for extra guests may apply and vary according to property policy.

    A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

    Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

    Fees

    Guests will be asked to pay the following charges at the property:

    • Breakage deposit: AUD 100.00 per stay

    We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

    Optional extras

    The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

    • Breakfast fee: AUD $15 per person (approximately)
    • Airport shuttle fee: AUD 10 per person (one way)
    • Late check-out fee: AUD 50.00 (subject to availability)
    • Crib (infant bed) fee: AUD 10 per night
    • Rollaway bed fee: AUD 45.00 per night

    This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

    Hotel Names

    • Grand Mercure Apartments Magnetic Island Apartment
    • Grand Mercure Apartments Apartment
    • Grand Mercure Apartments Magnetic Island
    • Accor Grand Mercure Apartments Hotel Magnetic Island
    • Mantra One Bright Point Hotel
    • Grand Mercure Apartments Magnetic Island Apartment Nelly Bay
    • Grand Mercure Apartments Magnetic Island Nelly Bay
    • Mercure s Magnetic Nelly

    You should know

    • Grand Mercure Apartments Magnetic Island offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.