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"Booked a 3 b/r apartment, which they then called to say after booking they had none left so we would have to take a 2 bedroom instead.
No problem with
...
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More
A luxury stay in Nelly Bay awaits you at Grand Mercure Apartments Magnetic Island. Within a 20-minute stroll, you'll find Magnetic Island National Park and Nelly Bay Beach. Highlights at this aparthotel include 4 outdoor swimming pools, and in-room kitchens and washers/dryers.
Each apartment is individually decorated and features a flat-screen TV with cable channels, along with free WiFi, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A dining area, a DVD player, and an espresso maker are also available.
This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and a library. Added amenities include laundry facilities, a terrace, and barbecue grills. There's also free self parking, along with the convenience of an airport shuttle.
Places within a 30-minute walk of this 4-star Nelly Bay aparthotel include Nelly Bay Habitat Reserve and Alma Bay.
Apartment, 1 Bedroom, Ocean View
Bed Count1 Queen BedMaximum Occupancy
2 Max
Apartment, 1 Bedroom
Bed Count1 Queen BedMaximum Occupancy
2 Max
Apartment, 3 Bedrooms, View
Bed Count1 Queen BedMaximum Occupancy
6 Max
Apartment, 2 Bedrooms, View
Bed Count1 Queen BedMaximum Occupancy
4 Max
Apartment, 2 Bedrooms
Bed Count1 Queen BedMaximum Occupancy
4 Max
Grand Mercure Apartments Magnetic Island ratings based on 162 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Grand Mercure Apartments Magnetic Island
Everyone (50)Couples (71)Family (40)
3 out of 5
Booked a 3 b/r apartment, which they then called to say after booking they had none left so we would have to take a 2 bedroom instead.
No problem with that but was not given any indication whether a refund would be given.
Called the day of check in to question what was happening and was met by an abrupt lady who answered the phone just saying “hello” Which made me second guess I even had the right number.
She then proceeded to tell me that even though we paid for a 3 bedroom we would still be getting charged the same amount for 5 people because “they had to account for 5 people staying in the room” I would have been fine with paying for the extra roll out bed...if the difference wasn’t almost $100.
I didn’t bother discussing this further with her because it seemed as though I would get no where.
I’m a pretty easy going person and wouldn’t have minded if she had been a bit more polite or reasonable but I don’t really think this was fair-I will not be staying here again.
Posted by a verified traveller on 11 Apr. 2021
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Comment from Hotel Management
2 May 2021
by reservations
thank you for your feedback
reservations
5 out of 5
Was lovely location but the patio was covered in sand. Value for money though and nice private and secure location.
Posted by a verified traveller on 12 Jan. 2020
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Comment from Hotel Management
1 Feb. 2020
by management
thank you for your review
we are glad you enjoyed your stay and look forward to your return
3 out of 5
Amazing view, beatiful spot . The actual room is really dated and in serious need of maintainence. Pool was off limits for unknown reason. Not worth the significant price tag for the stay
Posted by a verified traveller on 12 Jan. 2020
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Comment from Hotel Management
1 Feb. 2020
by management
thank you for your review
the pool was closed due to maintenance
call us direct to discuss your review
4 out of 5
We got the apartment overlooking the pool on the same level as the pool. There is no privacy and people in the pool are 2 metres away. Luckily we were able to change rooms otherwise it would have been terrible. The room was amazing and so was the bath.
Posted by a verified traveller on 31 Dec. 2019
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Comment from Hotel Management
1 Feb. 2020
by management
thank you for your review
unfortunately rooms are done through an allocation process but we were able to change your room for you
5 out of 5
Posted by a verified traveller on 13 Nov. 2019
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4 out of 5
Posted by a verified traveller on 10 May 2019
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3 out of 5
Posted by a verified traveller on 18 Mar. 2019
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2 out of 5
It was dirty.. staff tried telling me i hadn't paid.. Room didn't match what i had booked.. Wasn't happy with my stay
Posted by a verified traveller on 6 Mar. 2019
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5 out of 5
Great ocean front property.
Great ocean front property. Friendly environment and staff. Nice little swimming pools and good facillities with all we needed. Convenient location. Kids loved it.
Posted by a verified traveller on 14 Jul. 2018
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3 out of 5
2 way view and 2 way payment
We booked and played through wotif when we arrived the hotel charged my credit card again. I had to go to the reception and fix this the next day , took some covencing that the mistake was there's and not mine. We played extra for ocean view with a bath. Only problem we had a ground floor room on the public pool. Unless we closed blinds everyone at the pool had a full view of us. We didn't use the bath due to privacy we were basically in the pool area. We were woken at 5am by cleaner metres from our bed. We were given a 2 bed apartment but asked not to use second bedroom or bathroom, we tried to close these rooms off but were unable to pull the sliding doors closed. The other issue is secure are still holding out security deposit one week after our visit. Location was great just lack of privacy and problems with payments
Posted by gail, from Townsville on 14 Dec. 2017
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About the Grand Mercure Apartments Magnetic Island
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
Grand Mercure Apartments Magnetic Island offers its guests 4 outdoor swimming pools and a fitness center. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and tour/ticket assistance are also featured at the luxury Grand Mercure Apartments Magnetic Island. Self parking is free. This 4-star Nelly Bay aparthotel is smoke free.
60 guestrooms or units
5 levels
5 buildings
Childcare (surcharge)
1 conference room
Breakfast available (surcharge)
Self-service laundry
Front-desk safe
Tour and ticket information
Library
Terrace
BBQ grill(s)
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 4
Number of living rooms
Free WiFi
Kitchen
Laundry facilities
Babysitting or childcare (surcharge)
Separate dining area
Washer/dryer
Full-sized refrigerator/freezer
Microwave
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Grand Mercure Apartments Magnetic Island offers 60 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is provided daily.
In-room kitchen
Washer and dryer
Private balcony
Dining room
Living room
Flat-screen television
Cable channels
DVD player
Refrigerator (full size)
Microwave
Oven
Stove
Dishwasher
Espresso maker
Kitchenware
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Designer toiletries
Iron and ironing board
Air conditioning
Unique furnishings
Unique decor
Wardrobe or closet
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at 5 PM
Special check-in instructions:
The front desk is open during the following times:
Monday - Friday: 8:00 AM - 5:00 PM
Saturday - Sunday: 9:00 AM - 3:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests planning to arrive outside reception hours can check-in through the night service phone located beside the reception door.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
This property's front desk is open during the following times:
Monday - Friday: 8:00 AM - 5:00 PM
Saturday - Sunday: 9:00 AM - 3:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 45.0 per night.
Cribs (infant beds) are available for AUD 10.0 per night.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Debit cards not accepted
Staffed front desk
Property uses a professional cleaning service
Property is cleaned with disinfectant
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Fees
Guests will be asked to pay the following charges at the property:
Breakage deposit: AUD 100.00 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: AUD 10 per person (one way)
Late check-out fee: AUD 50.00 (subject to availability)
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 45.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Mercure Apartments Magnetic Island
Grand Mercure Magnetic Island
Magnetic Island Grand Mercure
Accor Grand Mercure Apartments Hotel Magnetic Island
Mantra One Bright Point Hotel
Grand Mercure Apartments Magnetic Island Apartment
Grand Mercure Apartments
Grand Mercure Apartments Magnetic Island Apartment Nelly Bay
Grand Mercure Apartments Magnetic Island Nelly Bay
Mercure s Magnetic Nelly
Mercure Apartments Magnetic
Grand Mercure Apartments Magnetic Island Nelly Bay
Grand Mercure Apartments Magnetic Island Aparthotel
Grand Mercure Apartments Magnetic Island Aparthotel Nelly Bay
You should know
Grand Mercure Apartments Magnetic Island offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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Frequently asked questions
Grand Mercure Apartments Magnetic Island offers free cancellation on select room rates. Check out the cancellation policy for more info.
Grand Mercure Apartments Magnetic Island uses enhanced cleaning measures. Sanitization practices of Safe Travels (WTTC - Global) are followed. A professional cleaning service is used.
Yep, Grand Mercure Apartments Magnetic Island has a free self car park.
Yep, Grand Mercure Apartments Magnetic Island is a short 17-minute walk from Nelly Bay Beach. Fun beach activities include snorkelling, scuba diving and kayaking.
Yep, and guests recommend it! Grand Mercure Apartments Magnetic Island has 4 outdoor swimming pools.
This property features 4 outdoor pools, as well as an espresso maker and a living room.
You bet! With amenities like babysitting services and 4 outdoor pools, as well as cots/infant beds in the guestrooms, it's no surprise Grand Mercure Apartments Magnetic Island is a hit with families.
No, but there's an airport shuttle that runs 24 hours a day on request for a fee.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
