Torba Water Park Hotels & Resorts

Hotel is very clean, pool and beach were great. We got upgraded for free but the room was slightly noisy due to the club facing, you don’t really hear any noise if the window is closed

Overall excellent and would come back and also recommend. Would definitely go to another Rixos in the chain. 1) kids club was superb - could sit with my 2 year old as he entertained himself with all the different rooms and activities (note I did not leave him there alone so cannot comment on care quality in the absence of parents) 2) the food is unmatched to any other hotel I’ve been too 3) we weren’t able to explore everything with our 2 year old but the amenities we did use were brilliant That said a few areas of mprovement: 1) it was a shame that the room was on a building site the noise was intolerable especially with a little one; we were offered an alternative room (the first room that was shown to us had the same issue / just as loud) and second room was apparently quieter but both of these rooms were considerably smaller. Three courtesies would’ve been appreciated - knowing we had a little one, we should’ve 1) been notified that works were taking place giving us an opportunity to book elsewhere; 2) on arrival noticing we had a child been offered an alternative room; 3) on arrival I requested a room upgrade with an additional payment I was told that this was not available and the hotel was fully booked despite seeing rooms available on Expedia 2) bathroom cleanliness could be improved - drain was not great and quite a few ants. The knobs to use the different shower heads and sprayers were difficult/ stiff to use (an elderly couple they would struggle)

My stay in Samara was amazing. They were ultra all inclusive and had food available at all hours of the day. The food was great and the staff were very friendly. They had a lot of facilities and it was all family friendly! Just if the water was warmer then everything would’ve been great! Still had such a good time at a great resort.