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Best Western Toluca

3.0 star property
Hotel in Zinacantepec with free breakfast and fitness centre

Photo gallery for Best Western Toluca

Exterior
Interior entrance
Lunch and dinner served, Mexican cuisine
Standard Room, 2 Double Beds, Non Smoking
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Room service
  • Laundry
  • Breakfast included
  • 24/7 front desk
The current price is AU$92
includes taxes & fees
14 Nov - 15 Nov

Explore the area

View map
Vialidad Adolfo Lopez Mateos No. 406, Zinacantepec, MEX, 51355
  • Place, Cyberbox
    ‪15 min walk‬
  • Place, Nemesio Díez Stadium
    ‪17 min drive‬
  • Place, Galerias Metepec Shopping Center
    ‪27 min drive‬
  • Airport, Toluca, Estado de Mexico (TLC-Toluca Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Cable channels
  • Sleeps 2
  • 1 King Bed

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About the area

Zinacantepec

At Best Western Toluca you'll be within a 20-minute walk of Cyberbox and 4.4 km (2.7 mi) from Monterrey Institute of Technology and Higher Education. Highlights at this hotel include free breakfast, a restaurant and free self-parking. .The restaurant, Los Arcos, serves Mexican cuisine and is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. There's also the convenience of an area shuttle. .Within a 15-minute drive of this 3-property class Zinacantepec hotel, attractions include Nevado de Toluca National Park and Galerias Metepec Shopping Center.

What's nearby

  • Cyberbox - 15 min walk - 1.3 km
  • Autonomous University of Mexico State - 18 min drive - 5.7 km
  • The Cosmovitral - 23 min drive - 11.7 km
  • Nemesio Díez Stadium - 23 min drive - 7.9 km
  • Galerias Metepec Shopping Center - 27 min drive - 16.6 km

Getting around

  • Zinacantepec Station - 8 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 37 min drive

Restaurants

  • ‪La Tradición - ‬6 min walk
  • ‪Las Tejas - ‬11 min walk
  • ‪El Dorado - ‬4 min walk
  • ‪La Crepa Café - ‬15 min walk
  • ‪La Calle De Los Mariscos - ‬12 min walk

About this property

Best Western Toluca

Hotel in Zinacantepec with free breakfast and fitness centre
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi.

A business centre and meeting rooms are available. A fitness centre, a vending machine, and multilingual staff are also featured at Best Western Toluca. An area shuttle within 10 km is available for a fee. Self parking is free.

This 3-star Zinacantepec hotel is smoke free.

  • 37 guestrooms or units
  • 2 levels
  • Conference rooms
  • Breakfast available (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers for purchase
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Best Western Toluca offers 37 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Zinacantepec hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 10 km
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Los Arcos

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Toluca

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 11 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Up to 2 children aged 11 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Western Hotel Toluca
Best Western Toluca
Best Western Toluca Hotel Zinacantepec
Best Western Toluca Zinacantepec
Best Toluca Zinacantepec
Best Western Toluca Hotel
Best Western Toluca Zinacantepec
Best Western Toluca Hotel Zinacantepec

Frequently asked questions

Is parking available at Best Western Toluca?

Yep, Best Western Toluca has a free self car park.

How much does it cost to stay at Best Western Toluca?

As of 13 Nov 2025, prices found for a 1-night stay for 2 adults at Best Western Toluca on 14 Nov 2025 start from AU$92.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Best Western Toluca?

No, Best Western Toluca does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Toluca?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Toluca?

Check-in begins at 3 PM. Check-out time is 1 PM.

Are pets allowed at Best Western Toluca?

No, pets and service animals are not allowed.

Best Western Toluca Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 96 out of 279 reviews
Rating 8 - Good. 77 out of 279 reviews
Rating 6 - Okay. 58 out of 279 reviews
Rating 4 - Poor. 20 out of 279 reviews
Rating 2 - Terrible. 28 out of 279 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John, La Porte

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The property was very nice. However we had problems with the security box and to change rooms Then in the other room there was no hot water and there was no hot water. The employees were very kind and every thing was very clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I did not expect was restaurant dining not available and the bar being closed as well. Aside from this it was a pretty good place to stay at a comfortable price.
Stayed 2 nights in Oct 2024

8/10 Good

Orlando

Liked: Staff & service, property conditions & facilities
They should install a vending machine
Stayed 3 nights in Sep 2024

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Totally enjoyed our stay and we will be back.
Stayed 3 nights in Jul 2024

8/10 Good

Juan Carlos, Los Ángeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel but need up keeping in the room
Stayed 5 nights in Jun 2024

4/10 Poor

Norma

Business traveller
Disliked: Property conditions & facilities, room comfort

Hotel needs some upgrades.

The room was dated. Bed was very hard and uncomfortable. The pillows were hard. No AC. The hot water took too long. The towels were very hard and smelled. The only great thing was the breakfast. The ladies there were awesome. The reception staff were very friendly. We had the street view and at night it was so noisy
Stayed 3 nights in May 2024

6/10 Okay

Montserrat

Business traveller
The breakfast was outstanding; it is not the usual breakfast included at these hotels, but much better and varied. In addition, the servers were amazing. As I stated, the property is average; some things may need some improvement, such as the mattresses and towels.
Stayed 2 nights in Nov 2023

6/10 Okay

Juan Carlos, Los Ángeles

Travelled with family
Disliked: Amenities, property conditions & facilities
That’s no one to help you with the bags no elevator no room service because there no the restaurant so more things
Stayed 3 nights in Aug 2023

10/10 Excellent

Francisco, Vero Beach

Travelled with family
Liked: Cleanliness, staff & service
Location convenient they nees a little Too. Up. Old and short bathroom .

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place and clean
Stayed 6 nights in Oct 2022

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great place to stay that is easy to get taxis and good dining close by. Staff are great and very helpful. Rooms very clean and comfortable.
Stayed 2 nights in Oct 2020

4/10 Poor

Hilda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

FAUSTO EMRIQUE

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Ruido por la noche

Fue buena, pero se escucha ruido e la avenida toda la noche
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Carlos David

Liked: Cleanliness, staff & service, property conditions & facilities

Good place to stay

In my case my stay was good. The only exception I would say is the lack of an air conditioner, other than that everything is good.
Stayed 2 nights in Jun 2018

8/10 Good

Josue Issac

Liked: Cleanliness, staff & service, room comfort

Kind and helpful Staff!

Staff was really kind and helpful. We checked in past 2 am, and it was pretty easy. We booked 2 double rooms for 5 people for one night in a business trip, but their beds are twin, so smaller than we expected. We kindly ask if they have a room with bigger beds since we were three in one. They offered us an extra room with extra towels, so that was really helpful and made our stay better! Breakfast was fine. A buffet with the things you usually have for breakfast. So no complains. Parking was really convenient. Local area is fine since there are gas stations really close and the highway to continue the trip. Gym was almost inexistent since the equipment is not working. Showers are short, so they dont' work for tall people. But other than that it was fine, Thank you!
Stayed 1 night in May 2018

2/10 Terrible

luis, chihuahua

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Bad hotel

I don't know how can be a Best Western... It was a bad experience. First of all, they didn't want to accept my reservation as I paid in Expedia, after a long discussion with the lady in the front desk, she gave me the room what I paid for. The hotel has no elevator, amazing because is a building with 3 floors. The rooms are very old. The 2 things that shocked me the most: the rooms hadn't no towels and the no rooms with no heater or air is unthinkable in a city as Toluca. Other things: the phone in the bed room doesn't work, internet access doesn't work properly. The only thing that I enjoy was the continental breakfast, very good...

4/10 Poor

Yovani

Disliked: Cleanliness, property conditions & facilities, room comfort

Don't stay here!!

No hot water!! Dirty shower towels. And the pillow had hair from the previous guest. Beds are really really hard. The hotel faces one really busy street so all day you can hear the sound of cars , trucks and motorcycles . On the good side front desk and staff are really friendly.

6/10 Okay

Armando

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Stayed 1 night in Aug 2025

4/10 Poor

Omar

Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
El desayuno se sirvio despues de las 615 y no servia el restaurante.
Stayed 4 nights in Jul 2025

10/10 Excellent

GABRIEL

Son
Stayed 1 night in Jul 2025

10/10 Excellent

María Elena

Stayed 1 night in Jul 2025