At Hotel Cristallo Relais Sure Hotel Collection by Best Western you'll be 1.7 km (1.1 mi) from Hadrian's Villa Greek Theater and 2.1 km (1.3 mi) from Hadrian's Villa. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Il Torchio, serves local cuisine and is open for lunch and dinner. Business amenities include meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, a seasonal outdoor swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 7 AM and 9:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 3-property class Tivoli hotel include Villa d'Este and Roma Est.
What's nearby
Hadrian's Villa - 4 min drive
Terme di Roma - Acque Albule - 6 min drive
Villa d'Este - 8 min drive
Air Force Selection Center - 8 min drive
Villa Gregoriana - 9 min drive
Getting around
Bagni di Tivoli Station - 5 min drive
Ponte di Nona Station - 14 min drive
Rome (FCO-Fiumicino - Leonardo da Vinci Intl.) - 47 min drive
Restaurants
King Sushi Wok - 16 min walk
Tenuta la Rosolina - 11 min walk
Ristorante La Tenuta di Rocca Bruna Country Resort - 12 min walk
Cosmico Bowling - 6 min walk
Terramia - 4 min walk
About this property
Hotel Cristallo Relais Sure Hotel Collection by Best Western
Comfortable hotel near Hadrian's Villa
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.
WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Cristallo Relais Sure Hotel Collection by Best Western. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.
This 3-star Tivoli hotel is smoke free.
50 guestrooms or units
Conference rooms
Deli
Business facilities
Breakfast available (surcharge)
Front desk (24 hours)
Express check-out
Storage area for luggage
Front desk safe
Tour and ticket information
Concierge
Terrace
Garden
Outdoor picnic space
Newspapers in lobby (free)
Lift
No smoking on site
Bar or lounge
Coffee shop
Dining venue
Hotel Cristallo Relais Sure Hotel Collection by Best Western offers 50 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Beds feature Select Comfort mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, bidets and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Languages
Chinese (Mandarin), Dutch, English, French, German, Italian, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
24-hour return airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 7 AM to 9:30 AM for a fee: EUR 7 for adults and EUR 7 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli
Restaurants on site
Il Torchio
Things to do
Seasonal outdoor pool
Family friendly
Cot (surcharge)
Seasonal outdoor pool
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
Free newspapers in lobby
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Tour and ticket assistance
Business services
Business centre
Meeting rooms
Outdoors
Garden
Picnic area
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Handrails in stairways
In-room accessibility
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-width doorways
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Cot (surcharge)
Select Comfort mattress
Bathroom
Bidet
Free toiletries
Hair dryer on request
Private bathroom
Shower
Towels
Entertainment
Flat-screen TV
Food and drink
Limited room service
Minibar
More
Access via exterior corridors
Air conditioning (climate-controlled)
Desk
Iron/ironing board on request
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: 1:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets: EUR 10 per pet, per day
Food and water bowls are available
Service animals are exempt from fees.
Children and extra beds
Children are welcome.
Kids stay free! Children 2 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 10.0 per day.
Payment types
Important information
Fees
Guests will be asked to pay the following charges at the property:
Breakage deposit: EUR 20
A tax is imposed by the city: EUR 2.00 per person, per night, up to 6 nights. This tax does not apply to children under 10 years of age.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: from approximately EUR 7 for adults and from EUR 7 for children
Airport shuttle fee: EUR 70 per vehicle (return, maximum occupancy 4)
Pet fee: EUR 10 per pet, per day
Service animals are exempt from fees
Late check-out fee: EUR 30 (subject to availability)
Crib (infant bed) fee: EUR 10.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy. A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in. Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.
We should mention
All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
The outdoor pool opens for the season in May.
Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Property is also known as
Relais Cristallo Inn Tivoli
Relais Cristallo Inn
Relais Cristallo Tivoli
Relais Cristallo
Relais Cristallo
Frequently asked questions
Is parking available at Hotel Cristallo Relais Sure Hotel Collection by Best Western?
Yep, Hotel Cristallo Relais Sure Hotel Collection by Best Western has a free self car park.
How much does it cost to stay at Hotel Cristallo Relais Sure Hotel Collection by Best Western?
As of 23 May 2024, prices found for a 1-night stay for 2 adults at Hotel Cristallo Relais Sure Hotel Collection by Best Western on 30 May 2024 start from AU$190.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have a pool?
Hotel Cristallo Relais Sure Hotel Collection by Best Western has a seasonal outdoor pool.
What makes Hotel Cristallo Relais Sure Hotel Collection by Best Western a romantic place to stay?
A lounge bar, plus comfy beds in the guestrooms, help set the scene for a romantic weekend at Hotel Cristallo Relais Sure Hotel Collection by Best Western.
Is Hotel Cristallo Relais Sure Hotel Collection by Best Western family-friendly?
You bet! With amenities such as a deli and a picnic area, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel Cristallo Relais Sure Hotel Collection by Best Western is a hit with families.
Does Hotel Cristallo Relais Sure Hotel Collection by Best Western serve breakfast?
You bet, buffet breakfast is on offer daily from 7 AM to 9:30 AM.
Is there a free airport shuttle available at Hotel Cristallo Relais Sure Hotel Collection by Best Western?
No, but there's an airport shuttle that runs 24 hours a day for a fee.
Is there a bar or restaurant at Hotel Cristallo Relais Sure Hotel Collection by Best Western?
Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?
What time are check-in & check-out at Hotel Cristallo Relais Sure Hotel Collection by Best Western?
Check-in begins at 2:00 PM. Check-out time is 11:00 AM.
Are pets allowed at Hotel Cristallo Relais Sure Hotel Collection by Best Western?
Furry friends are welcome at Hotel Cristallo Relais Sure Hotel Collection by Best Western, with food and water bowls on offer.
Hotel Cristallo Relais Sure Hotel Collection by Best Western Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 14 out of 65 reviews" "
10 - Excellent
14
Rating 8 - Good. 28 out of 65 reviews" "
8 - Good
28
Rating 6 - Okay. 15 out of 65 reviews" "
6 - Okay
15
Rating 4 - Poor. 5 out of 65 reviews" "
4 - Poor
5
Rating 2 - Terrible. 3 out of 65 reviews" "
2 - Terrible
3
8.0/10
Cleanliness
7.8/10
Staff & service
6.4/10
Amenities
7.0/10
Property conditions & facilities
6.2/10
Eco-friendliness
Reviews
6/10 Okay
France
Travelled with partner
14 Sept 2023
Liked: Cleanliness
Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
The property is next to a junk yard and there is noise all night. The room was very warm and the water was scalding hot. No matter what we tried, we couldnt get the water to a temleratire that wasnt burning our skin. When we told the staff, they said "thats just how we take showers here". Which is rediculous. We had stayed at 3 other hotels on our trip and none of them had this problem. The beds were awful. No one was able to get much sleep durong our stay there.
We travel out of country twice a year and are very flexible with arrangements, even staying in hostles. This was very disappointing.
A great hotel if you need a station to venture out and discover parts of Italy surrounding Rome. The hotel itself is clean and comfy. Staff are so polite and lovely. Tivoli is beautiful. One must visit Hadrian’s Villa and Villa d’Este. Amazing.
Mel
Stayed 4 nights in Oct 2018
6/10 Okay
Map, Illinois
11 Sept 2018
We will not stay here again.
Located in business area
Food was good.
Awful place. Housekeepers argued with me. They never changed my sheets . 7 night stay. And they cleaned my room about 2 times. I ran out of toilet paper, Gardner had to bring me rolls of paper clean pillowcase, clean towels. My garbage accumulated and management was not concerned. The hotel is difficult and farther than its stated in the ad. Owner Not interested in providing u.s. cell Adapters had to charge cell battery in car parked outside hotel. All staff smoke at hotel door entrance. About 4 toll booths you have to pay round trip on the road. Hotel don’t mention that, they don’t want to give change to pay tolls. Hotel never picked up their tel to give me directions. Even the policemen GPS had difficulty locating this place. It got dark trying to find this place so I parked my car rental on a street and waited until daylight to continue searching. They are no refundable. Too tired to hunt for a new hotel for 1 night. Room hotel dead, no alarms, WiFi yes but no cell battery Chargers adapters. was supposed to stay there for nine nights but nights number eight and nine I move to a hotel closer to the airport because I wanted to leave the country as soon as possible from this bad experience. I expect to get my $500 back into my credit card account from this terrible hotel It is antiquated and it’s in the middle of some factories and farms.
Retired
Stayed 9 nights in Jul 2018
6/10 Okay
Verified traveller
27 June 2018
Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean but not friendly staff.
Breakfast was promised per reservation but staff refused to provide it at check in. They later blamed Expedia for confusion and provide coffee. Not a welcoming atmosphere.
staff very good nothing a problem clean rooms restaurant good restaurant staff very good too all in all a good stay transport access good to major roads