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Hotel Chichen Itza

3.5 star property
Comfortable hotel near Pyramid of Kukulkan

Choose dates to view prices

Photo gallery for Hotel Chichen Itza

Lobby
Outdoor pool, pool umbrellas, pool loungers
Front of property
Superior Room, Patio, Pool View
Buffet
Reviews
8.6

Excellent

Popular amenities

  • Pool
  • Breakfast included
  • LaundryLaundryLaundry
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Your area essentials

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751
  • Popular LocationCenote Sagrado4 min drive
  • Popular LocationPyramid of Kukulkan5 min drive
  • Popular LocationCenote Ik kil6 min drive
  • AirportMerida, Yucatan (MID-Manuel Crescencio Rejon Intl.)108 min drive

Room options

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, free WiFi

Standard Double Room, Garden View, Poolside

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View

Superior Room, Patio, Pool View

Highlights

Deck/patio
Individually furnished
Air conditioning
LED TV
Shower/bath combination
Private bathroom
Free bottled water
Minibar
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property
HOTEL PUERTA CHICHEN
Pool
Spa
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (43)
The price is AU$128
for 1 night
includes taxes & fees
29 May - 30 May
HOTEL PUERTA CHICHEN

About the area

Pisté

A family-friendly stay in the heart of Pisté awaits you at Hotel Chichen Itza. Within a 30-minute stroll, you'll find Pyramid of Kukulkan and Court of the Thousand Columns. Highlights at this hotel include a restaurant, an outdoor swimming pool and free daily breakfast. .The restaurant, LOS ARCOS, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Added amenities include free WiFi in public areas and laundry facilities. Free full breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .With a stay at this 3.5-property class Pisté hotel, you'll be 2.7 km (1.7 mi) from Cenote Sagrado and 2.7 km (1.7 mi) from Grutas de Balankanché.

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 2 min drive
  • Court of the Thousand Columns - 3 min drive
  • Cenote Sagrado - 4 min drive
  • Pyramid of Kukulkan - 5 min drive
  • Cenote Ik kil - 6 min drive

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 108 min drive

Restaurants

  • Pueblo Maya - 4 min walk
  • Starbucks - 2 min drive
  • La Palapa - 17 min walk
  • Oxtun - 2 min drive
  • Restaurant Sac-Beh - 15 min walk

About this property

Hotel Chichen Itza

Comfortable hotel near Pyramid of Kukulkan
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

An outdoor pool, a terrace, and multilingual staff are also featured at the family-friendly Hotel Chichen Itza. Free self parking is available.

This 3.5-star Pisté hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Chichen Itza offers 40 accommodations with coffee/tea makers and free toiletries. Rooms open to balconies. Each accommodation is individually furnished. 29-inch LED televisions come with cable channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LOS ARCOS

Things to do

  • Outdoor pool

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Building
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer on request
  • Shampoo
  • Towels

Entertainment

  • 29-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 450 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Contactless check-in is available.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

What is the cancellation policy at Hotel Chichen Itza?

Hotel Chichen Itza offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Chichen Itza?

As of 15 May 2024, prices found for a 1-night stay for 2 adults at Hotel Chichen Itza on 12 June 2024 start from AU$147.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Chichen Itza?

Yep, Hotel Chichen Itza has a free self car park.

Does Hotel Chichen Itza have a pool?

Hotel Chichen Itza has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Hotel Chichen Itza a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Chichen Itza.

Is Hotel Chichen Itza family-friendly?

You bet! With amenities like laundry facilities and a picnic area, as well as childcare services in the guestrooms, it's no surprise Hotel Chichen Itza is a hit with families.

Does Hotel Chichen Itza serve breakfast?

Yep, complimentary full brekkie is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Chichen Itza?

No, Hotel Chichen Itza does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Chichen Itza?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Chichen Itza?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Chichen Itza?

No, pets are not allowed.

Hotel Chichen Itza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 315 out of 675 reviews" "
Rating 8 - Good. 256 out of 675 reviews" "
Rating 6 - Okay. 80 out of 675 reviews" "
Rating 4 - Poor. 17 out of 675 reviews" "
Rating 2 - Terrible. 7 out of 675 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Donna

Disliked: Staff & service
Disappointed with the Chichen Itza Stay
this is a high volume hotel that provides service to a large number of tourists, and as a result we felt the employees to be impersonal and too fast paced to provide good customer service. Maybe it was under staffed on the day we were there, if so not the employees fault, but managements, or maybe a lot of people had to call in sick that day. The reason we stayed at the hotel was so we could arrive at Chichen Itza at opening. We arrived at breakfast at 7 but they would not seat us till 7:15, delayed our arrival at Chichen…and waitress could manage a smile or offer a “sorry for opening late”.. Pizza dinner was not throughly baked and not what we ordered, ate it anyway. I usually don’t point out little gripes in reviews because no place is perfect but feel this hotel deserves a bad review.
Stayed 1 night in Feb 2024

2/10 Terrible

Grigoriy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can listen to the sound of the forest while seating in a rocking chair in a long and beautiful corridor facing a magnificent pool. You going to love the sound of many birds and admired the many green trees around the property.
Stayed 2 nights in Jan 2024

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Best option in Pisté, despite its failings
The location of the hotel is ideal to visit Chichen Itzá. However, no WiFi in the room, just in the lobby near the bar. The lighting in the room is poor.
Stayed 3 nights in Jan 2024

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Jose, Portland

Stayed 1 night in Jan 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Divesh

Travelled with family and small children
Disliked: Property conditions & facilities
The property was not great. No value for money. A very small TV in room with very bad print. Pool was dirty. Breakfast was Ok. Location was a plus.
Stayed 1 night in Dec 2023

10/10 Excellent

Vipul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Hermilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent choice for our trip to the Yucatan peninsula. It’s conveniently located and easy to get to, staff was very good. Our booking included breakfast, which was very good. We stayed 3 nights and breakfast was one of my favorite things. It’s very close to chi Chen Itza.
Stayed 3 nights in Dec 2023