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Hotel Chichen Itza

3.5 star property
Family-friendly hotel with free breakfast and 24-hour front desk

Photo gallery for Hotel Chichen Itza

Lobby
Building design
Bar (on property)
Outdoor pool, pool umbrellas, pool loungers
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking included

Explore the area

View map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751
  • Place, Ball Courts
    ‪5 min walk‬
  • Place, Pre-Hispanic City of Chichen-Itza
    ‪4 min drive‬
  • Place, Pyramid of Kukulkan
    ‪8 min drive‬

Room options

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View

Superior Room, Patio, Pool View

7.6 out of 10
Good
(4 reviews)

Highlights

Patio
Individually furnished
Air conditioning
LED TV
Shower/bath combination
Private bathroom
Coffee/tea maker
Minibar
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, bed sheets

Standard Double Room, Garden View, Poolside

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Private bathroom
Coffee/tea maker
Desk
Daily housekeeping
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Pisté

A family-friendly stay in the heart of Pisté awaits you at Hotel Chichen Itza. You'll be 2.6 km (1.6 mi) from Pyramid of Kukulkan and 2.7 km (1.7 mi) from Court of the Thousand Columns. Highlights at this hotel include a restaurant, an outdoor swimming pool and free daily breakfast. .The restaurant, LOS ARCOS, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Added amenities include free Wi-Fi in public areas and laundry facilities. Free full breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Places within a 15-minute drive of this 3.5-property class Pisté hotel include Cenote Ik kil and Gran Juego de Pelota.

What's nearby

  • Ball Courts - 5 min walk - 0.4 km
  • Pre-Hispanic City of Chichen-Itza - 4 min drive - 2.5 km
  • Cenote Ik kil - 7 min drive - 7.5 km
  • Pyramid of Kukulkan - 8 min drive - 2.9 km
  • Cenote Suytun - 54 min drive - 69.6 km

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 99 min drive

Restaurants

  • ‪Taco Maya - ‬3 min drive
  • ‪sac be h - ‬15 min walk
  • ‪Chilam Balam - ‬14 min walk
  • ‪Pueblo Maya - ‬4 min walk
  • ‪Loncheria Fabiola - ‬8 min walk

About this property

Hotel Chichen Itza

Family-friendly hotel with free breakfast and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

An outdoor pool, a terrace, and multilingual staff are also featured at the family-friendly Hotel Chichen Itza. Free self parking is available.

This 3.5-star Pisté hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Chichen Itza offers 40 accommodations with coffee/tea makers and free toiletries. Rooms open to balconies. Each accommodation is individually furnished. 29-inch LED televisions come with cable channels.

Bathrooms include baths or showers. Business-friendly amenities include desks and telephones. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

Similar properties

Outdoor pool, pool umbrellas, pool loungers
Villas Arqueologicas Chichen Itza
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 648 reviews
The price is AU$191
includes taxes & fees
21 Dec - 22 Dec
Villas Arqueologicas Chichen Itza

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LOS ARCOS

Things to do

  • Outdoor pool

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Towels provided

Entertainment

  • 29-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 450 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

What is the cancellation policy at Hotel Chichen Itza?

Hotel Chichen Itza offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Chichen Itza?

Yep, Hotel Chichen Itza has a free self car park.

Does Hotel Chichen Itza have a pool?

Hotel Chichen Itza has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Hotel Chichen Itza a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Chichen Itza.

Is Hotel Chichen Itza family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as childcare services in the guestrooms, it's no surprise that Hotel Chichen Itza is a hit with families.

Does Hotel Chichen Itza serve breakfast?

Yep, complimentary full brekkie is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Chichen Itza?

No, Hotel Chichen Itza does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Chichen Itza?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Chichen Itza?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Chichen Itza?

No, pets are not allowed.

Hotel Chichen Itza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 776 reviews
Rating 8 - Good. 276 out of 776 reviews
Rating 6 - Okay. 94 out of 776 reviews
Rating 4 - Poor. 20 out of 776 reviews
Rating 2 - Terrible. 11 out of 776 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel, but due to electrical issues they moved us to their sister hotel that is located in the Chichen Itza property. The hotel was wonderful and the staff we fantastic. The restaurant was excellent, I highly recommend the Cochinita Pibil, it was excellent.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mayra

Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Stayed 1 night in Aug 2025

10/10 Excellent

rakesh

Travelled with family
We got to the hotel and they had no electricity. It was no problem they have a sister property the Mayaland and had a room ready for us there at no additional cost. I have to say it was extraordinary and if we ever go back i would consider staying there again.
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran opción para visitar Chichén
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love!!

Gorgeous hotel with friendly employees, adorable stray dogs fed by guests, authentic and delicious food, and a fantastic courtyard and outside pool area (with swing!)
Stayed 1 night in Jul 2025

10/10 Excellent

Maheshkumar, Matthews

Stayed 1 night in Jun 2025

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Thanks!
Stayed 1 night in May 2025

10/10 Excellent

Murtuza Badshah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay
Stayed 1 night in Apr 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with friendly staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Jason, sylmar

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. Located in the heart of the town. Close to Chichen Itzá. Definitely recommend staying here.
Stayed 1 night in Mar 2025

6/10 Okay

Adam

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy stay

We were a little nervous about this hotel, but it was absolutely fine. Helpful reception, food tasty and a welcoming swimming pool if it was too hot. I suspect most people coming here will stay only a night or two, and it is absolutely fine.
Stayed 1 night in Mar 2025

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.
Stayed 1 night in Mar 2025

10/10 Excellent

Charles

Stayed 1 night in Mar 2025

10/10 Excellent

William R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property, Great Location

Beautiful property, rooms were nice and clean. Excellent location for going to the Chichen Itza site when it first opens (which is an excellent idea!)
Stayed 1 night in Feb 2025

6/10 Okay

Catherine

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Was ok.

6/10 Okay

Joanna

Perfect adequate for what we needed
Stayed 2 nights in Feb 2025

10/10 Excellent

Lee

Stayed 3 nights in Jan 2025

8/10 Good

Mark

Travelled with partner
Liked: Staff & service, property conditions & facilities
This hotelgets a mixed review. The place has helpful friendly front desk staff, a great outdoor breakfast service, and a nice view of a central pool and garden (accompanied by chorus of forest birds each evening). We were able to get easy taxi transport to the ruins site. The rooms are generally nice but a bit dark and damp, so check options once your arrive. There is an onsite restaurant (apart from the breakfast service) that serves bland tasteless food, but you can explore other restaurants along the stretch of road that it is on.
Stayed 1 night in Jan 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very well kept and had excellent friendly staff. The breakfast was awesome, freshly made watermelon juice,fresh sweet fruit, freshly baked sweet bread. No elevator but the staff took our luggage up.
Stayed 1 night in Jan 2025

8/10 Good

Kendell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and close to chichen itza. Staff were very helpful with questions we had. Room was a good for the one night we needed. We stayed here for our stop to chichen itza and it was comfortable for that. Furniture is outdated and the chairs by the pool could use being changed. Beds a bit hard but not terrible. The rooms could use some maintence just from being old but nothing major. It worked for our one night.
Stayed 1 night in Jan 2025

10/10 Excellent

Krishna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025