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HOTEL PUERTA CHICHEN

3.0 star property
Hotel in Pisté with full-service spa and steam room

Photo gallery for HOTEL PUERTA CHICHEN

Exterior
Ecotours
Standard Room, Garden View
Restaurant
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
The current price is AU$130
includes taxes & fees
12 June - 13 June

Explore the area

Map
Calle 15 A Km 117 No. 30 X 20, Tinum, Yucatan, 97757
  • Pre-Hispanic City of Chichen-Itza
    ‪17 min walk‬
  • Pyramid of Kukulkan
    ‪6 min drive‬
  • Cenote Ik kil
    ‪6 min drive‬

Room options

View all photos for Standard Room, City View

Standard Room, City View

Standard Room, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Private bathroom
Daily housekeeping
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, Garden View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View

Deluxe Room, Pool View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Pool View

Standard Room, Pool View

Standard Room, Pool View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed

About the area

Pisté

At HOTEL PUERTA CHICHEN you'll be within a 20-minute stroll of Pre-Hispanic City of Chichen-Itza and Ball Courts. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the steam room and pool loungers as well as access to ecotours. Added amenities include free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Full breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free parking nearby. .Places within a 30-minute walk of this 3-property class Pisté hotel include Pyramid of Kukulkan and Court of the Thousand Columns.

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 17 min walk - 1.5 km
  • Pyramid of Kukulkan - 6 min drive - 2.2 km
  • Court of the Thousand Columns - 6 min drive - 2.2 km
  • Cenote Ik kil - 6 min drive - 6.8 km
  • Cenote Sagrado - 7 min drive - 2.2 km

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 99 min drive

Restaurants

  • ‪Restaurant Sac-Beh - ‬20 min walk
  • ‪Oxtun - ‬2 min drive
  • ‪Pueblo Maya - ‬1 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Las Mestizas - ‬4 min walk

About this property

HOTEL PUERTA CHICHEN

Hotel in Pisté with full-service spa and steam room
HOTEL PUERTA CHICHEN offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, tour/ticket assistance, and a garden are also featured at HOTEL PUERTA CHICHEN.

This 3-star Pisté hotel is smoke free.

  • 48 guestrooms or units
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
HOTEL PUERTA CHICHEN offers 48 air-conditioned accommodations with an iron/ironing board and a ceiling fan. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.
The on-site spa has couples treatment room(s). Services include massages.

Languages

English, French, Spanish

Similar properties

Lobby

Hotel Chichen Itza

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 755 reviews
The price is AU$175
includes taxes & fees
12 June - 13 June
Hotel Chichen Itza

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: MXN 10 for adults and MXN 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Ecotours
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 10 for adults and from MXN 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

HOTEL PUERTA CHICHEN Hotel
HOTEL PUERTA CHICHEN Tinum
HOTEL PUERTA CHICHEN Hotel Tinum

Frequently asked questions

What is the cancellation policy at HOTEL PUERTA CHICHEN?

HOTEL PUERTA CHICHEN offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HOTEL PUERTA CHICHEN?

As of 11 June 2025, prices found for a 1-night stay for 2 adults at HOTEL PUERTA CHICHEN on 12 June 2025 start from AU$129.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at HOTEL PUERTA CHICHEN?

Yep, there is an onsite spa at HOTEL PUERTA CHICHEN. You'll enjoy services like massages.

Does HOTEL PUERTA CHICHEN have a pool?

HOTEL PUERTA CHICHEN has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10:00 PM.

What makes HOTEL PUERTA CHICHEN a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at HOTEL PUERTA CHICHEN.

Does HOTEL PUERTA CHICHEN serve breakfast?

Sure does, full breakfast is offered daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at HOTEL PUERTA CHICHEN?

No, HOTEL PUERTA CHICHEN does not offer an airport shuttle service.

Is there a bar or restaurant at HOTEL PUERTA CHICHEN?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at HOTEL PUERTA CHICHEN?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at HOTEL PUERTA CHICHEN?

No, pets are not allowed.

HOTEL PUERTA CHICHEN Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 64 reviews
Rating 8 - Good. 17 out of 64 reviews
Rating 6 - Okay. 6 out of 64 reviews
Rating 4 - Poor. 3 out of 64 reviews
Rating 2 - Terrible. 1 out of 64 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Stayed 2 nights in Feb 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best Hotel

The buffet restaurant service was very clean, the variety of Yucatecan food was excellent. The room was clean and ventilated and they always provided the information correctly.
Stayed 2 nights in Nov 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop for one night before heading early in the morning to Chichen Itzá.
Stayed 1 night in Aug 2024

10/10 Excellent

Maximo, Goleta

Stayed 1 night in Aug 2023

6/10 Okay

Anna

Travelled with family
Disliked: Staff & service

For one night it was okay

We just needed one night and it was an okay place to stay but the pictures looked better than what it looked like in person. We only had two bottles of water in the room but there were four of us and when in Mexico you must drink from bottled water (or filtered water). When I asked for two more they said they only provided two… when my husband asked, they told him we only indicated two people on the reservation (I put all four of us … plus my kids ages on the reservation). Oh well. My husband went hunting for a gas station and found one … the bathroom was very small and when my husband went to close the door he twisted his ankle on the hard to see lip in shower. All and all it was an okay place to stay but expensive for what you get.
Stayed 1 night in Jun 2024

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. We booked a guide to Chichen Itza which was excellent. Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool.
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth Guadalupe Renteria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está hermoso! Las habitaciones limpias y muy cómodas y el staff bastante amable! La alberca de súper buen tamaño se puede nadar muy agusto. Y la comida del restaurante muy rica! Lo recomiendo ampliamente
Stayed 1 night in Mar 2024

4/10 Poor

Rachel

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
What was advertised was not reality. There was absolutely NO WiFi access in our room. You had to go to the lobby or the dinning hall (and pay for food) if you wanted access. This frustrated us mostly because we generally do our planning for the next day the night before. We also had a phone plan but the signal was too weak to do anything in the room. The people working in the dining hall could not ever decide when dinner was served, what would be served or how much it cost. I asked 4 different employees and got 4 different answers. The food was good, but expensive. There is nothing to do in the city at all except go to chichen itza. We walked around the whole city to get the lay of the land and there was just nothing. The front desk lady was nice but spoke ONLY Spanish. Thankfully I know some Spanish, so I was able to get by, but I was floored that she legitimately didn’t know a single English word working at the front desk of a hotel. I recognize I am in Mexico so I don’t ever expect people to speak English everywhere at all—but in hospitality, it’s generally expected to at least have broken English or a few choice words known as it’s the universal travel language… and it’s a hotel. I am thankful we just spent 1 night there.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good.
Stayed 2 nights in Feb 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay within walking distance to Chichen Itza ruins. Decent restaurant. Clean pool. Quiet.
Stayed 3 nights in Feb 2024

10/10 Excellent

John p

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here.

Perfect place. Good advise on going to Chichen itzá. Nice all around. Good food.
Stayed 1 night in Feb 2024

4/10 Poor

Wojciech

Disliked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Good location for one night to visit chichen itza

The hotel is like an American motel it's long and skinny and along side the main road. So any Room with a "city" view has a view of the highway the noise and only curtains. So you can't get any privicy without the curtains closed. Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you. Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got. Pool was good and reasonable temperature. We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice. For one night it was okay
Stayed 1 night in Feb 2024

8/10 Good

Tristan

Stayed 1 night in Feb 2024

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

We reserved two rooms. Too bad we were far apart. The rooms were nice and comfortable and the staff was friendly and helpful. Too bad the wifi did not work. They gave us two bottles of water in each room but there was no refilling station. There was no refrigerator nor microwave in the room so we could not get hot water. 500 meters away from downtown. A big restaurant on site. Very convenient.
Stayed 1 night in Jan 2024

8/10 Good

Elvira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Eduardo

Stayed 1 night in Nov 2023

10/10 Excellent

Monalis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The employees were very helpful and courteous.
Stayed 1 night in Nov 2023

10/10 Excellent

julian, Kennesaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had really good night sleep at this hotel that got us ready for the pyramids the next day. Pretty good hotel it exceeded our expectations.
Stayed 1 night in Jul 2023

10/10 Excellent

Chloe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

We stayed here so we were close to Chichen Itza for an early morning tour. It was clean ,comfortable and the staff were great. We ate dinner and breakfast there and both meals were delicious. The pool and grounds were lovely. The wifi was only in the public areas. Would recommend if you are visiting Chichen Itza
Stayed 1 night in Jul 2023

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Just don't flush toilet paper down the toilet. The translation makes it sound like it was for feminine hygiene products but it also means toilet paper. If you flush any paper down it will clog the toilets.
Stayed 1 night in May 2023

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, room comfort

A convenient place to stay

Stayed here for 2 nights so we could visit Chichen Itza. The staff were very friendly and the room was comfortable. Super close to chichen Itza was perfect for visiting it in the morning and returning for the light show in the evening. Garden room was relatively quiet even though the hotel is right on the main road. Spent the afternoon relaxing in the pool. Bathroom was ok but in need of some maintenance (shower head needs clearing or replacing and sink is leaking). Food was fair. Dinner portions were big but not always that flavoursome. Breakfast was ok too.
Stayed 2 nights in May 2023

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great option if you intend to visit Chichen Itza or any other destination close to the hotel like: Valladolid, Ek-Balam, or Water Holes (Cenotes). The rooms are clean and the facilities are new and well-maintained. More important the clerks are really kind and the ladies and gentlemen attending the restaurant are really kind and responsive to your requirements. The food is good the same as the buffet. It has been recently refurbished so the facilities are new and comfortable. I would definitely come back to this hotel, thank you for your kind considerations.
Stayed 2 nights in Apr 2023