2/10 Terrible
Natalie
Travelled with family, Travelled with pets
23 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed two nights. The first night we were in a room with a toilet that would not flush properly. Solids would go down, toilet paper just collected and swirled The bathroom sink was slow to drain. The room was muggy, dank and smelled very sour. The shower smelled of urine when I took a shower. We were able to change rooms for the second night. The second room was much better. However the room keys repeatedly stopped working. Upon complaint of the first incident of failed room keys, and my frustrations coming to light, the night manager claimed she went into our first room and that there was too much toilet paper in the toilet. I explained to her that the water and solid would go down slowly but the toilet paper would not. She said my kid put too much toilet paper in the toilet. Which was not the case. I used the toilet myself and watched it swirl and swirl and slowly drain. She then said it was our fault for not requesting a room change immediately upon arrival. I didn’t do that because we checked in late and I had to leave early in the morning. I also was hopeful that it would improve and since I had left for the day I was unable to address it until I returned. The refrigerator in our second room did not work and we lost all of our leftover food from the restaurant from the night before. I came home tonight to find that I have been overcharged for two rooms on the night of 2/21/26 and 2 pet rates totaling $150 when it says online that their pet rate is $75 for 2 dogs
Natalie
Stayed 2 nights in Feb 2026