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Hyatt Regency Bangkok Suvarnabhumi Airport

4.0 star property
Family-friendly hotel with 4 restaurants, in the vicinity of Samitivej Srinakarin Hospital

Photo gallery for Hyatt Regency Bangkok Suvarnabhumi Airport

Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Property grounds
Outdoor banquet area
Lobby sitting area
4 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is AU$265
includes taxes & fees
21 Feb - 22 Feb

Explore the area

View map
999 Suvarnabhumi Airport Hotel, Moo 1 Nongprue, Bang Phli, Samut Prakan, 10540
  • Place, King Mongkut's Institute of Technology Ladkrabang
    ‪4 min drive‬
  • Place, Marketland
    ‪5 min drive‬
  • Place, Runway 3119 Suvarnabhumi Night Market
    ‪5 min drive‬
  • Airport, Bangkok (BKK-Suvarnabhumi Intl.)
    ‪7 min walk‬

Room options

View all photos for Room, 2 Single Beds, Pool View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds, Pool View

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds

8.4 out of 10
Very good
(68 reviews)
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.8 out of 10
Excellent
(40 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool View

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

Room, 2 Single Beds, City View

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite

Executive Suite | Living area

Executive Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Club Access)

Room, 2 Single Beds (Club Access)

Room, 2 Single Beds (Club Access)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed (Club Access)

Room, 1 King Bed (Club Access)

Room, 1 King Bed (Club Access)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Garden View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds, Garden View

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Garden View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Garden View

  • Sleeps 3
  • 1 King Bed

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About the area

Bang Phli

A family-friendly stay in Bang Phli awaits you at Hyatt Regency Bangkok Suvarnabhumi Airport. You'll be 19.5 km (12.1 mi) from Samitivej Srinakarin Hospital and 20.4 km (12.7 mi) from Siam Park City. Highlights at this hotel include 4 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The restaurant, Golden Village, serves Chinese cuisine and is open for lunch and dinner. Touchdown is the hotel's own sports bar, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour gym, Hot tub and sauna. 8762 square feet (814 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 4:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Sights within a 20-minute drive of this 4-property class Nong Prue hotel include Rajamangala National Stadium and Mega Bangna.

What's nearby

  • King Mongkut's Institute of Technology Ladkrabang - 4 min drive - 5.0 km
  • Marketland - 5 min drive - 5.0 km
  • Runway 3119 Suvarnabhumi Night Market - 5 min drive - 6.9 km
  • Suvarnabhumi Outdoor Market - 5 min drive - 5.7 km
  • The Paseo Mall - 7 min drive - 6.9 km

Getting around

  • Suvarnabhumi Airport Station - 3 min walk
  • Si Kritha Station - 15 min drive
  • Suvarnabhumi International Airport (BKK) - 5 min drive

Restaurants

  • ‪Burger King (เบอร์เกอร์ คิง) - ‬14 min walk
  • ‪monte's cup - ‬12 min walk
  • ‪Meeting Point - ‬14 min walk
  • ‪My Brew - ‬17 min walk
  • ‪Kin Ramen (คินราเมน) - ‬12 min walk

About this property

Hyatt Regency Bangkok Suvarnabhumi Airport

Family-friendly hotel with 4 restaurants, in the vicinity of Samitivej Srinakarin Hospital
Hyatt Regency Bangkok Suvarnabhumi Airport offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 8762 square feet (814 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a sauna are also featured at the family-friendly Hyatt Regency Bangkok Suvarnabhumi Airport. A roundtrip airport shuttle (available 24 hours) and An area shuttle are free. Self parking is free.

Smoking is allowed in designated areas at this 4-star Bang Phli hotel.

  • 610 guestrooms or units
  • 5 levels
  • 2 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 8762 sq ft of conference space
  • 814 sq. m of conference space
  • Built in 2006
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Regency Bangkok Suvarnabhumi Airport offers 610 accommodations with minibars and a safe. Satellite televisions are provided. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Bang Phli hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free area shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 4:00 AM to 10:30 AM for a fee: THB 850 for adults and THB 425 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Golden Village
  • Kinsen
  • Sala Thai
  • The Square
  • Touchdown

Things to do

  • 24-hour gym
  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Lift

More

  • 2 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: midnight; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before midnight
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property is adjacent to the airport, and is connected to the terminal via underground walkway (B1). Guests can also reach the property via 24-hour airport shuttle service from Gate 4, Arrival Level. Airport shuttle service is available on a first-come, first-served basis.
Children 15 and under receive daily breakfast and 1 rollaway bed for no charge.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1532.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 850 for adults and from THB 425 for children
  • Rollaway bed fee: THB 1532.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel Hotel Suvarnabhumi Airport
Novotel Suvarnabhumi Airport
Suvarnabhumi Airport Novotel
Novotel Suvarnabhumi Airport Hotel Bang Phli
Novotel Bangkok Suvarnabhumi Airport Hotel Bang Phli
Novotel Bangkok Suvarnabhumi Airport Bang Phli
Hotel Novotel Bangkok Suvarnabhumi Airport Bang Phli
Bang Phli Novotel Bangkok Suvarnabhumi Airport Hotel
Novotel Bangkok Suvarnabhumi Airport Hotel
Hotel Novotel Bangkok Suvarnabhumi Airport
Novotel Suvarnabhumi Airport
Novotel Bangkok Suvarnabhumi

Frequently asked questions

What is the cancellation policy at Hyatt Regency Bangkok Suvarnabhumi Airport?

Hyatt Regency Bangkok Suvarnabhumi Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Bangkok Suvarnabhumi Airport?

As of 15 Feb 2026, prices found for a 1-night stay for 2 adults at Hyatt Regency Bangkok Suvarnabhumi Airport on 21 Feb 2026 start from AU$265.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, Hyatt Regency Bangkok Suvarnabhumi Airport has a free self car park.

Is there a spa on site at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, there is an onsite spa at Hyatt Regency Bangkok Suvarnabhumi Airport. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hyatt Regency Bangkok Suvarnabhumi Airport have a pool?

Yep, and guests love it! Hyatt Regency Bangkok Suvarnabhumi Airport has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hyatt Regency Bangkok Suvarnabhumi Airport?

Hyatt Regency Bangkok Suvarnabhumi Airport features a full-service spa, an outdoor pool and 4 restaurants.

What makes Hyatt Regency Bangkok Suvarnabhumi Airport a romantic place to stay?

1 hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Hyatt Regency Bangkok Suvarnabhumi Airport.

Is Hyatt Regency Bangkok Suvarnabhumi Airport family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Regency Bangkok Suvarnabhumi Airport is a hit with families.

Does Hyatt Regency Bangkok Suvarnabhumi Airport serve breakfast?

Yeah, travelers adore the buffet brekkie here! Served daily from 4:00 AM to 10:30 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Regency Bangkok Suvarnabhumi Airport?

Check-in begins at midnight. Check-out time is midnight.

Are pets allowed at Hyatt Regency Bangkok Suvarnabhumi Airport?

No, pets are not allowed.

Hyatt Regency Bangkok Suvarnabhumi Airport Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1003 reviews
Rating 8 - Good. 243 out of 1003 reviews
Rating 6 - Okay. 90 out of 1003 reviews
Rating 4 - Poor. 47 out of 1003 reviews
Rating 2 - Terrible. 34 out of 1003 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked easily from the airport to the hotel through the underground tunnel. The shuttle took us back to the airport check in the next morning. Great hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

David

Stayed 1 night in Nov 2025

10/10 Excellent

Keith

Stayed 2 nights in Nov 2025

10/10 Excellent

Melissa, Tacoma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful but room numbering for the 200’s is confusing- some 200 rooms are on third floor- please tell guests this!
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent buffet dinner, helpful staff lovely pool
Stayed 1 night in Nov 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Great swimming pool
Stayed 1 night in Nov 2025

10/10 Excellent

Marvin

Liked: Cleanliness, amenities
Great location, clean room, easy walk from the airport. wonderfulwonderful buffet bWonderful buffet breakfast. I would gladly stay here again for a layover.
Stayed 1 night in Nov 2025

10/10 Excellent

Nicasio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent choice when traveling through Bangkok. We stayed 1 night awaiting our flight the following day and found this hotel very convenient. The rooms were very clean and quiet, along with a choice of dining with in the property. The Sports Bar offered beer, wine, cocktails and generous food portions. A big plus to the hotel airport shuttle that got us right to the front gate of our departing airlines. We highly recommend.
Stayed 1 night in Nov 2025

4/10 Poor

Jennie

Travelled with group
Liked: Staff & service
Disliked: Amenities
The hotel room was extremely old and smelled unpleasant. It is in major need of a renovation.
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room numbers and guidance hallway signs a bit confusing
Stayed 1 night in Nov 2025

10/10 Excellent

Georgeta, Port Moody

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Brian, North Wildwood

Liked: Cleanliness
Great
Stayed 1 night in Nov 2025

8/10 Good

Ulrica

Travelled with family
Liked: Cleanliness
The only remark is the rooms are a little bit tired. Needs too fresh up. Staff was superb!
Stayed 1 night in Nov 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being only an easy ten minute walk from the airport is the main reason why we stay here after a long flight or before an early morning departure and the 24 hour check in. The service and facilities are what you would expect from a Hyatt but there has been a significant increase in the cost of staying here. The buffet dinner for 800Baht is excellent value with an incredible range of fabulous food. The pool is lovely.
Stayed 1 night in Nov 2025

10/10 Excellent

Lee, Auburn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location for us as we returned from a three week trip in Thailand and Cambodia and headed back to the United States. It was the right mix of local character and western hospitality.
Stayed 1 night in Nov 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, let us stay past normal checkout times
Stayed 1 night in Nov 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff and room
Stayed 1 night in Nov 2025

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room quick checkin
Stayed 1 night in Nov 2025

8/10 Good

VILAYKEO

Stayed 1 night in Nov 2025

10/10 Excellent

Cathryn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were lovely. Room was clean. Best breakfast so much to choose from and chef was attentive and cooperative. A great hotel for a airport stop over.
Stayed 1 night in Jun 2025

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice hotel. Nice staff. Breakfast should be included though.
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Stayed 1 night in Nov 2025

6/10 Okay

Jim

Liked: Cleanliness
I have previously stayed at this property when it was Novotel. While the staff I interacted with on this visit were polite and helpful, they were understaffed at the main desk. Hyatt has done nothing to update the rooms. Water pressure was poor, furniture old and well used, stained upholstery on chairs. In addition, someone was wondering around the lobby aggressively asking guests for money. He would follow guests around until they gave him some money just to get away from him. Where was security? Had dinner buffet and breakfast buffet. Good variety, but when containers were empty the kitchen staff was slow to refill or did not refill at all. Overall, it was a disappointing experience since Hyatt has taken over.
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Clean staff great attitudes very friendly … SHUTTLE VAN is a game changer …
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always good. corridor signage poor
Stayed 1 night in Nov 2025