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DoubleTree by Hilton Tulsa Downtown

4.0 star property
Pet-friendly hotel connected to the convention centre in Tulsa with free local shuttle

Photo gallery for DoubleTree by Hilton Tulsa Downtown

Deluxe Single Room, 1 King Bed, Non Smoking | View from room
Deluxe Single Room, 1 King Bed, Non Smoking
Snack bar
Breakfast, lunch, dinner served; American cuisine
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Pet-friendly
  • Gym
  • Parking available
The current price is AU$178
includes taxes & fees
6 July - 7 July

Explore the area

Map
616 W 7th St, Tulsa, OK, 74127
  • BOK Center
    ‪10 min walk‬
  • Cain's Ballroom
    ‪20 min walk‬
  • Gathering Place
    ‪3 min drive‬
  • Tulsa, OK (TUL-Tulsa Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

7.8 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed (2 Rooms)

Deluxe Suite, 1 King Bed (2 Rooms) | Living area

Deluxe Suite, 1 King Bed (2 Rooms)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 6
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | View from room

Presidential Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed (2 Rooms)

Suite, 1 King Bed (2 Rooms)

Suite, 1 King Bed (2 Rooms)

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Single Room, 1 King Bed, Non Smoking

Deluxe Single Room, 1 King Bed, Non Smoking

Deluxe Single Room, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • 65 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, River View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(38 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Single Room, 2 Double Beds

Deluxe Single Room, 2 Double Beds | View from room

Deluxe Single Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

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Hotel Indigo Tulsa DWTN-Entertainment Area by IHG

Downtown Tulsa
  • Free airport shuttle
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 840 reviews
The price is AU$209
includes taxes & fees
29 June - 30 June
Hotel Indigo Tulsa DWTN-Entertainment Area by IHG

About the area

Tulsa

You'll be connected to the convention centre at DoubleTree by Hilton Tulsa Downtown, and within a 30-minute stroll of BOK Center and Cain's Ballroom. Highlights at this hotel include a restaurant, an indoor swimming pool and a free area shuttle. .The restaurant, Made Market Restaurant, serves American cuisine and is open for breakfast, lunch and dinner. Made Market Bar is the hotel's own bar. 21811 square feet (2026 square metres) of event facilities include 14 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Each morning buffet breakfast is available. There's also self parking, along with the convenience of an area shuttle. .With a stay at this 4-property class Downtown Tulsa hotel, you'll be 2.9 km (1.8 mi) from Gathering Place and 4.3 km (2.7 mi) from University of Tulsa.

What's nearby

  • Cox Business Center - 2 min walk - 0.2 km
  • BOK Center - 10 min walk - 0.9 km
  • Cain's Ballroom - 20 min walk - 1.7 km
  • Gathering Place - 3 min drive - 3.0 km
  • University of Tulsa - 5 min drive - 5.1 km

Getting around

  • Tulsa International Airport (TUL) - 13 min drive

Restaurants

  • ‪W Xyz Bar - ‬8 min walk
  • ‪Cellar Dweller - ‬2 min walk
  • ‪Topeca Coffee Roasters - ‬14 min walk
  • ‪Ron's Hamburgers & Chili - ‬13 min walk
  • ‪Baxter's Interurban Grill - ‬2 min walk

About this property

DoubleTree by Hilton Tulsa Downtown

Pet-friendly hotel connected to the convention centre in Tulsa with free local shuttle
DoubleTree by Hilton Tulsa Downtown offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 21811 square feet (2026 square metres) and includes a conference centre. The business-friendly DoubleTree by Hilton Tulsa Downtown also features multilingual staff, laundry facilities, and dry cleaning/laundry services. A free area shuttle within 3 miles is available. Parking is available for a fee.

This 4-star Tulsa hotel is smoke free.

  • 411 guestrooms or units
  • 17 levels
  • 21811 sq ft of conference space
  • 2026 sq. m of conference space
  • Built in 1981
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Tulsa Downtown offers 411 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. 49-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Tulsa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

English

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Hyatt Regency Tulsa Downtown

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, 1,800 reviews
The price is AU$190
includes taxes & fees
29 June - 30 June
Hyatt Regency Tulsa Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Secured, covered parking on site (USD 28 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 18.45 for adults and USD 18.45 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Grab n Go (24 Hours)
  • Made Market Bar
  • Made Market Restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Stereo
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • Computer station
  • Conference centre (21,811 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Lift (104 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (117 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 17 floors
  • Banquet hall
  • Built in 1981
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 75
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 7:00 AM and 1:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 60.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18.45 for adults and from USD 18.45 for children
  • Covered self-parking fee: USD 28.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-in fee: USD 50 for check-in between 7:00 AM and 1:00 PM
  • Late check-out fee: USD 60.00 (subject to availability)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Tulsa Downtown
DoubleTree Hilton Tulsa Downtown
DoubleTree Tulsa Downtown
Hilton Tulsa Downtown
Tulsa Downtown DoubleTree
DoubleTree Hilton Tulsa Downtown Hotel
Doubletree By Hilton Tulsa
DoubleTree by Hilton Tulsa Downtown Hotel
DoubleTree by Hilton Tulsa Downtown Tulsa
DoubleTree by Hilton Tulsa Downtown Hotel Tulsa

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Tulsa Downtown?

DoubleTree by Hilton Tulsa Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Tulsa Downtown?

As of 24 June 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Tulsa Downtown on 6 July 2025 start from AU$178.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Tulsa Downtown?

Yep, DoubleTree by Hilton Tulsa Downtown has a secured covered self car park with in/out privileges for USD 28.00 per day.

Are there any beaches close to DoubleTree by Hilton Tulsa Downtown?

The closest beach to DoubleTree by Hilton Tulsa Downtown is Willow Beach (2.7 km).

Does DoubleTree by Hilton Tulsa Downtown have a pool?

DoubleTree by Hilton Tulsa Downtown has an indoor pool. The pool is open 5:00 AM to 11:00 PM.

What makes DoubleTree by Hilton Tulsa Downtown a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Tulsa Downtown.

Is DoubleTree by Hilton Tulsa Downtown family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Tulsa Downtown is a hit with families.

Does DoubleTree by Hilton Tulsa Downtown serve breakfast?

Sure does, buffet brekkie is on offer daily.

Is there a free airport shuttle available at DoubleTree by Hilton Tulsa Downtown?

No, DoubleTree by Hilton Tulsa Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Tulsa Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Tulsa Downtown?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

DoubleTree by Hilton Tulsa Downtown Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 161 out of 324 reviews
Rating 8 - Good. 61 out of 324 reviews
Rating 6 - Okay. 48 out of 324 reviews
Rating 4 - Poor. 23 out of 324 reviews
Rating 2 - Terrible. 31 out of 324 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Terry

Stayed 1 night in Feb 2025

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

double tree RULES

awesome. great hot tub.
Stayed 1 night in Mar 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

kyle

Stayed 1 night in Mar 2025

6/10 Okay

kyle

Travelled with partner
Disliked: Amenities
No microwave available.
Stayed 1 night in Mar 2025

8/10 Good

Ashley

Travelled with family
Liked: Staff & service, room comfort
Room was spacious and fit our family of 5 well. Could of been a little cleaner but all in all a good trip
Stayed 2 nights in Mar 2025

4/10 Poor

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Michael

Stayed 1 night in Mar 2025

2/10 Terrible

Cecelia

Stayed 1 night in Mar 2025

10/10 Excellent

Weston J

Stayed 2 nights in Mar 2025

10/10 Excellent

Brooks

Stayed 3 nights in Mar 2025

6/10 Okay

Sugar

Stayed 2 nights in Mar 2025

6/10 Okay

Jodie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our stay was nice. When we arrived our room was left open and our room was unserviced. Our bedding was laying in the chair and on the table. We went to the front desk and they were quick to remedy the situation. Plus our rooms ac wasnt working very well. That was the worst thing with our stay. They were very busy this weekend but staff stayed pleasant from what I witnessed. Would definitely stay again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Amy C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a business traveler I opted to give the Doubletree a chance in Tulsa, OK. Very nice hotel however it was not without a few problems. The issues felt big for me but when I went down to the front desk they helped me immediately. The staff were more attentive then other hotels. Problems happen but the immediately response made all the difference.
Stayed 3 nights in Mar 2025

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

C

Liked: Cleanliness
Very dated rooms, but also very clean
Stayed 1 night in Mar 2025

10/10 Excellent

Monica

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Best place to stay when event is at the Cox Center. The restaurant in hotel is always understaffed and takes forever.
Stayed 2 nights in Feb 2025

10/10 Excellent

Elliot

Stayed 1 night in Mar 2025

6/10 Okay

Donald

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
They charge you for coffee downstairs in the morning $5. They were touchy about drinks in the dining room area with small kids and then $27 for parking, when room rates were not that great to begin with. I won’t go back. Other hotels in downtown Tulsa are better.
Stayed 1 night in Mar 2025

8/10 Good

Lori

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Mary Jo

Liked: Cleanliness
Disliked: Staff & service
Out of silverware at the restaurant & out of towels for the rooms. We were there a day and a half before we could get more than one towel. My brothers room was set to 77 degrees and wouldn’t adjust, 3 toddlers in a really hot room is miserable. Bar staff was rude. Yes, the convenience to BOK was nice but we will stay somewhere else next time.
Stayed 3 nights in Feb 2025

4/10 Poor

Rhonda

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Rude front desk

My husband needed another room key because he gave his to one of our daughters. We were at an event on the other side of the convention center that attaches to the hotel. They wouldn’t give him a key because they said his name was not on the room and it was in my name; even though he literally already had a key and we had spent the night prior there at the hotel. The room was also attached to HIS credit card with HIS last name on it and we both have the same last name. The rudely suggested to him to walk all the way over to the convention area to get MY key card which he could not do with the luggage he had and my small child. They ended up having to call me and ask for my Hilton #. It was completely unnecessary and unprofessional. The breakfast area was a disaster this morning 3/2/2025. There was hardly any food, and nobody around to seat us or get drinks. We just sat there for a long time and finally someone in our party went to the front desk to get some help. This 2 night stay was NOT what I expect from the Doubletree by Hilton. Very disappointed.
Stayed 2 nights in Feb 2025

6/10 Okay

Bogie

Travelled with family
Disliked: Amenities
Short staffed in the am for Coffee at the coffee counter, Charged me for parking and breakfast when I paid for it on Expedia. They credited the parking but I paid for breakfast with CC so no refund. Only 2 of 4 elevator’s were operational. Tried to get early check in but denied and then brother asked 10 min later with same type of room and was allowed. Basically a larger La Quinta. Rooms and Hallways had old smoke smell.
Stayed 1 night in Feb 2025

4/10 Poor

Alexis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2025