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Palais Royale

3.5-star property
230 Katoomba Street, Katoomba, NSW 1800 796 370
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4.1 out of 5
Very good!
See all 308 wotif Reviews

"This Hotel is great if you have a function at Katoomba RSL. " More

By a verified traveller on Sun 29 Oct 2023

Points Of Interest

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Hotel Description

At Palais Royale you'll be within a 20-minute stroll of Leura Cascades and Blue Mountains Cultural Centre. Highlights at this hotel include free self parking, a bar/lounge, and a sauna.

This business-friendly hotel offers free WiFi in public areas, a terrace, and a garden. Added amenities include a conference center and coffee/tea in a common area. Each morning full breakfast is served between 7:30 AM and 9:30 AM. There's also the convenience of free extended parking.

Attractions within a 10-minute drive of this 3.5-star Katoomba hotel include Katoomba Scenic World and Blue Mountains National Park.

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$199* Per night/room 30 Apr. - 1 May

Deluxe Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Single Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Palais Royale ratings based on 308 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Palais Royale

Everyone (103) Couples (169) Family (35)
2 out of 5
Hotel is in a great location but we had booked a deluxe twin room and the beds were so soft, the room was anything but deluxe with a view of a wall and so outdated and the included continental breakfast was tinned fruit in syrup and plain yoghurt and toast. Definitely can do much better for the price. On the plus, the shower was good.

Posted by on 10 Mar. 2024

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Comment from Hotel Management

14 Mar. 2024 by Eric L, Sales and Marketing Manager

Dear Richard Thank you for your review. We appreciate your comments and apologise that your stay was not up to your standard. We hope to welcome you back to the Palais Royale in the near future.

5 out of 5

Posted by on 18 Feb. 2024

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5 out of 5
This Hotel is great if you have a function at Katoomba RSL.

Posted by on 29 Oct. 2023

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Comment from Hotel Management

27 Nov. 2023 by Eric L, Sales and Marketing Manager

Dear Bruce, thank you for your feedback. We are pleased to hear that you enjoyed your stay. We hope to welcome you back in the near future.

5 out of 5
Staff were so proud and passionate of the hotel. For the price found it excellent!

Posted by on 1 Oct. 2023

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Comment from Hotel Management

29 Nov. 2023 by Eric L, Sales and Marketing Manager

Dear Howell - thank you for your kind words. We are pleased that you enjoyed your stay. We hope to welcome you back in the near future.

3 out of 5
The central heating wasnt working, the heat was cold and it was hard to sleep

Posted by on 16 May 2023

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Comment from Hotel Management

13 Jun. 2023 by Eric L, Sales and Marketing Manager

Dear Ming, we apologise that your central heating did not work..We have noted your concerns and will follow this up internally. Kind Regards,

5 out of 5

Posted by on 30 Apr. 2023

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2 out of 5
I had great expectations, but really old, lumpy pillows and threadbare towels for $334 a night is disgraceful! No complementary bottle of water and charging extra for breakfast at that price is ridiculous. I would not stay here again. Staff were lovely, and temperature of the room was great if i had to say something positive.

Posted by on 9 Apr. 2023

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1 out of 5

Posted by on 12 Jan. 2023

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Comment from Hotel Management

27 Nov. 2023 by Eric L, Sales and Marketing Manager

Dear Paul, we are sorry to hear that your stay did not meet your expectations. Please provide us with more feedback so that we can work towards improving our service offering

5 out of 5

Posted by on 28 Nov. 2022

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5 out of 5
This was a total surprise for the amount we paid . It was clean , friendly and so close to the middle of town . The breakfast was sensational and serving was huge . The best part was the coffee was exceptional . Would recommend to anyone

Posted by on 20 Nov. 2022

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Comment from Hotel Management

27 Dec. 2022 by Eric L. - Sales and Marketing Manager

Dear Serge,Thank you for your review. We are glad that you enjoyed your stay and look forward to your return to the Palais Royale. Kind Regards,

About the Palais Royale

Location 230 Katoomba Street, Katoomba, NSW 2780

Property Features

As a guest of Palais Royale, you'll find a sauna, a terrace, and tour/ticket assistance. Event space at this hotel measures 1292 square feet (120 square meters) and includes a conference center. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly Palais Royale also features multilingual staff, a garden, and coffee/tea in a common area. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Sydney hotel.

  • 1 building
  • 40 guestrooms or units
  • 3 levels
  • 1292 sq ft of conference space
  • 120 sq m of conference space
  • Built in 1896
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Train station: Katoomba Station (0.7 km / 0.5 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Palais Royale offers 40 accommodations with coffee/tea makers and complimentary toiletries. 80-cm LCD televisions come with Netflix. Bathrooms include bathtubs or showers. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

  • LCD television
  • Netflix
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Desk
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 9 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8 AM - 9 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Front desk opens daily at 8 AM
  • Front desk closes daily at 9 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 30 for adults and AUD 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palais Royale Hotel Katoomba
  • Palais Royale Katoomba
  • Palais Royale Blue Mountains Hotel Katoomba
  • Palais Royale Blue Mountains Katoomba
  • Palais Royale Hotel
  • Palais Royale Boutique Hotel Katoomba
  • Palais Royale Blue Mountains Katoomba
  • Palais Royale Hotel
  • Palais Royale Katoomba
  • Palais Royale Hotel Katoomba

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.