2/10 Terrible
Amy
Travelled with family
24 Dec 2025
Disliked: Cleanliness, property conditions & facilities
Truly a disappointment from start to finish.
I had booked a family room which was advertised as being one king bed with a single bed. No mention was made of the single bed being a bed settee and on the pictures, the bed is made up next to the king bed.
On checking the room I saw the king bed and no other bed, so I went back downstairs and explained I’d booked a family room.
The receptionist said the bed settee needed making up and she’d get someone to do it.
We went upstairs, put our things away and came back down to be greeted by a woman I now know as the duty manager called Catrina.
With no apology, no asking if it was ok ~ she announced “I’m going to split the king into a twin as the bed settee isn’t the best”
I said “I’m sorry but I booked a family room for a reason as I can’t sleep in a twin bed (I have a health condition but didn’t feel she needed to know this as I had booked for and paid for a family room).
She then addressed by 12 year old son and said “you won’t be comfy on the bed settee”
I again said “can we see how we go please because I booked a family room expecting all the beds would be useable”
She begrudgingly said “ok fine”
We left to go for tea and when we came back the bed settee was set up.
It was absolutely shocking. The springs are completely bare and there is no cushioning to it at all.
At this point my son (who is autistic) was getting upset and said he wanted to try to sleep on it as he didn’t want to upset the lady again. Cont
Amy
Stayed 1 night in Dec 2025
