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The Ritz-Carlton, Suzhou

Photo gallery for The Ritz-Carlton, Suzhou

A modern interior with a seating area, a reception desk, and a view through a glass partition.
A hotel room with a large mirror reflecting the cityscape, a wooden vanity with two sinks, a bedside table with a lamp, and a potted plant.
A modern living room with a staircase, a sofa set, a coffee table, and a dining area.
A modern indoor swimming pool with clear water, lounge chairs, and potted plants along the sides.
An indoor courtyard with seating areas, a water feature, and a well-maintained garden.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$360
includes taxes & fees
27 Sept - 28 Sept

Explore the area

View map
369 Guangji South Road, Suzhou, Jiangsu, 215000
  • Place, Suzhou Canal Park
    ‪16 min walk‬
  • Place, West Garden Temple
    ‪2 min drive‬
  • Place, Shantang Street
    ‪4 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪32 min drive‬

Room options

View all photos for Club Deluxe Suite, City View, King Bed

A modern hotel room with a large bed, a chair, and a view of city buildings through large windows.

Club Deluxe Suite, City View, King Bed

  • 86 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Panorama Room, Gusu View, Double Beds

A modern room with a large window, a round table with a plant, and a sofa.

Club Panorama Room, Gusu View, Double Beds

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Panorama Room, Gusu View, King Bed

A modern living room with a sofa, armchair, and a coffee table with books and a plant.

Club Panorama Room, Gusu View, King Bed

  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, City View, Double Beds

A modern hotel room with two beds, a sofa, a small table, and a large window offering a city view.

Club Room, City View, Double Beds

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Premier Suite, Gusu View, King Bed

A modern living room with a sofa, a coffee table, a chair, and a view of a cityscape through large windows.

Club Premier Suite, Gusu View, King Bed

  • 86 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Panorama Studio Room, Gusu View, King Bed

A modern hotel room with large windows offering a city view, a central column, and contemporary furniture.

Club Panorama Studio Room, Gusu View, King Bed

  • 86 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, City View, King Bed

A hotel room with a large bed, a sofa, a small table, and a view of tall buildings through large windows.

Club Room, City View, King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View, Double Beds

A modern hotel room with two beds, a sofa, a small table, and a large window offering a city view.

Deluxe Room, City View, Double Beds

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, City View, King Bed

A hotel room with a large bed, a sofa, a small table, and a view of tall buildings through large windows.

Deluxe Room, City View, King Bed

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, King Bed

A modern living room with a sofa, armchair, and a coffee table with books and a plant.

Panorama Room, Gusu View, King Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, Double Beds

A modern room with a large window, a round table with a plant, and a sofa.

Panorama Room, Gusu View, Double Beds

  • 48 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite, Gusu View, King Bed

A modern living room with a sofa, a coffee table, a chair, and a view of a cityscape through large windows.

Premier Suite, Gusu View, King Bed

  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Gusu View, Double Beds

A hotel room with two beds, a sofa, a round table, and a large window offering a city view.

Premier Room, Gusu View, Double Beds

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, Gusu View, King Bed

A modern hotel room with a large bed, a seating area with a table, and a view of a cityscape through large windows.

Premier Room, Gusu View, King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Studio Room, Gusu View, King Bed

A modern hotel room with large windows offering a city view, a central column, and contemporary furniture.

Panorama Studio Room, Gusu View, King Bed

  • 85 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, City View, King Bed

A modern hotel room with a large bed, a chair, and a view of city buildings through large windows.

Deluxe Suite, City View, King Bed

  • 85 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

A modern hotel room with a large bed, a small round table with a plant, and a view of tall buildings through floor-to-ceiling windows.

Club Suite, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

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About the area

Suzhou

A luxury stay in the heart of Suzhou awaits you at The Ritz-Carlton, Suzhou. You'll be within a 15-minute walk of Suzhou Canal Park and 2.2 km (1.4 mi) from West Garden Temple. Highlights at this hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .This smoke-free hotel offers free WiFi in public areas and a 24-hour fitness centre, and has concierge services. Additionally, you'll find a 24-hour front desk, a garden and dry cleaning/laundry services. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of train pick-up service. .With a stay at this 5-property class Gusu District hotel, you'll be 2.6 km (1.6 mi) from Classical Gardens of Suzhou and 3.1 km (1.9 mi) from Suzhou City Moat.

What's nearby

  • Suzhou Canal Park - 16 min walk - 1.4 km
  • West Garden Temple - 2 min drive - 2.2 km
  • Shantang Street - 4 min drive - 3.6 km
  • Pingjiang Road - 6 min drive - 6.6 km
  • Jinji Lake - 12 min drive - 12.8 km

Getting around

  • Sanxiang Square Station - 12 min walk
  • Suzhou Railway Station - 18 min drive
  • Wuxi (WUX-Shuofang) - 42 min drive

Restaurants

  • ‪胥城大厦 Castle Hotel - ‬12 min walk
  • ‪The Lounge - ‬13 min walk
  • ‪Marriott Suzhou - 48th Floor Executive Lounge - ‬13 min walk
  • ‪313羊庄 - ‬4 min drive
  • ‪马头巷 - ‬2 min drive

About this property

The Ritz-Carlton, Suzhou

There are 3 restaurants on site. WiFi is free in public spaces. The Ritz-Carlton, Suzhou offers its guests a full-service spa, an indoor pool, and a 24-hour fitness centre. A train station pick-up service and a train station drop-off service are available for a fee. The luxury The Ritz-Carlton, Suzhou also features a garden, concierge services, and dry cleaning/laundry services. Self parking is free.

This 5-star Suzhou hotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 18 levels
  • 3 dining venues
  • Built in 2025
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Garden
  • Lift
  • No smoking on site
The Ritz-Carlton, Suzhou offers 190 air-conditioned accommodations with minibars and espresso makers. This individually decorated accommodation includes dining tables. A pillow menu is available. Cable televisions are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on request and in-room massages can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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  • Spa
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
  • 3 restaurants

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool

Family friendly

  • Dining table
  • In-room cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request

Outdoors

  • Garden

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Built in 2025
  • Locally-owned and organised tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 60-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408 per night.
  • Free cots (infant beds)!

Payment types

American ExpressDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 198 per person
  • Rollaway bed fee: CNY 408 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, cash, mobile payments, Alipay and WeChat Pay. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

The Ritz-Carlton, Suzhou Hotel
The Ritz-Carlton, Suzhou Suzhou
The Ritz-Carlton, Suzhou Hotel Suzhou

Frequently asked questions

Is parking available at The Ritz-Carlton, Suzhou?

Yep, The Ritz-Carlton, Suzhou has a free self car park.

How much does it cost to stay at The Ritz-Carlton, Suzhou?

As of 25 Sept 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Suzhou on 27 Sept 2026 start from AU$360, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Ritz-Carlton, Suzhou?

Yep, there is an onsite spa at The Ritz-Carlton, Suzhou. You'll enjoy services like massages.

Does The Ritz-Carlton, Suzhou have a pool?

The Ritz-Carlton, Suzhou has an indoor pool.

What luxury perks are available at The Ritz-Carlton, Suzhou?

The Ritz-Carlton, Suzhou features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with 24-hour room service and espresso makers.

What makes The Ritz-Carlton, Suzhou a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton, Suzhou.

Is The Ritz-Carlton, Suzhou family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Suzhou is a hit with families.

Does The Ritz-Carlton, Suzhou serve breakfast?

You bet, buffet brekkie is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Suzhou?

No, The Ritz-Carlton, Suzhou does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Suzhou?

Yep, The Ritz-Carlton, Suzhou has 3 restaurants.

What time are check-in & check-out at The Ritz-Carlton, Suzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton, Suzhou?

No, only service animals are allowed.

The Ritz-Carlton, Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 10 out of 13 reviews
Rating 8 - Good. 1 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 0 out of 13 reviews
Rating 2 - Terrible. 1 out of 13 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

giorgi

Disliked: Staff & service
it’s not five star hotel
Stayed 10 nights in Apr 2025
Verified review

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Not what you would expect from a top tier international hotel with a good reputation. If you were American or have American expectations, stay away. Staff okay under the circumstances. To name one problem, the queue for breakfast extended from the cafe to the elevators. If there were a duty manager around, this would not be allowed to happen. This was all because there was only one girl who had to make sure that those in the queue were not scroungers. If this is an establishment that allows scroungers to loiter in the lobby, I am not sure I would want to come here again.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店地點鄰近地鐵站，有兩個大型商場，很多食肆，非常方便。 酒店早餐是自助餐形式，中西美食，選擇多元。 我們住了兩晚，兩晚都在酒店食晚飯，點了不同的菜，非常美味。如果住三晚，我們還是會選擇在這家中菜館，標霞食晚飯，也肯定可以選擇跟前兩晚不同的菜式，亦有信心同樣好吃。 特別想多謝酒店的職員們，除了為我們提供寶貴有用的旅遊意見和資料以外丶亦為我們預訂了我們想吃的蛋糕，預先放在我們房間內的冰箱，使我們可以在外出遊玩丶享受晚餐後丶還可以享受到美味的蛋糕。 下次再來蘇州丶酒店和晚飯地點丶不作他想！
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Qi

Liked: Cleanliness, amenities, property conditions & facilities
リッツカールトンにふさわしいサービスで大変満足しています。開業して1年未満なので設備も新しく、滞在が快適でした。
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Yuyun

餐食和泳池都很棒
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

YOUNGKYU

Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Yujin

Stayed 1 night in May 2026
Verified review

10/10 Excellent

bin-tsai

Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Maria

Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New and excellent

Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Seit Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025