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The Ritz-Carlton, Suzhou

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for The Ritz-Carlton, Suzhou

Lobby
TV
Minibar, in-room safe, blackout curtains, iron/ironing board
Executive lounge
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$341
includes taxes & fees
23 Dec - 24 Dec

Explore the area

View map
369 Guangji South Road, Suzhou, Jiangsu, 215000
  • Place, Suzhou Canal Park
    ‪16 min walk‬
  • Place, West Garden Temple
    ‪2 min drive‬
  • Place, Shantang Street
    ‪4 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪30 min drive‬

Room options

View all photos for Club Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Club Deluxe Suite, City View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Panorama Room, Gusu View, Double Beds

Minibar, in-room safe, blackout curtains, iron/ironing board

Club Panorama Room, Gusu View, Double Beds

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Panorama Room, Gusu View, King Bed

TV

Club Panorama Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, City View, Double Beds

Minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, City View, Double Beds

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Premier Suite, Gusu View, King Bed

TV

Club Premier Suite, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Club Panorama Studio Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, City View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, City View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View, Double Beds

Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, City View, Double Beds

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, City View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, City View, King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, King Bed

TV

Panorama Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, Double Beds

TV

Panorama Room, Gusu View, Double Beds

Highlights

Air conditioning
TV
Blackout curtains
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
Private bathroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite, Gusu View, King Bed

TV

Premier Suite, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Gusu View, Double Beds

Premier Room, Gusu View, Double Beds

Premier Room, Gusu View, Double Beds

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, Gusu View, King Bed

Premier Room, Gusu View, King Bed

Premier Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Panorama Studio Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Suite, City View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Separate bath and shower
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Suzhou

A luxury stay in the heart of Suzhou awaits you at The Ritz-Carlton, Suzhou. You'll be within a 15-minute walk of Suzhou Canal Park and 2.2 km (1.4 mi) from West Garden Temple. Highlights at this hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .This smoke-free hotel offers free WiFi in public areas and a 24-hour fitness centre, and has concierge services. Added amenities include spa services, a 24-hour front desk and a garden. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of train pick-up service. .With a stay at this 5-property class Gusu District hotel, you'll be 3.1 km (1.9 mi) from Suzhou City Moat and 3.3 km (2 mi) from Hanshan Temple.

What's nearby

  • Suzhou Canal Park - 16 min walk - 1.4 km
  • West Garden Temple - 2 min drive - 1.8 km
  • Shantang Street - 4 min drive - 3.3 km
  • Pingjiang Road - 6 min drive - 6.3 km
  • Jinji Lake - 11 min drive - 11.6 km

Getting around

  • Sanxiang Square Station - 12 min walk
  • Suzhou Railway Station - 18 min drive
  • Wuxi (WUX-Shuofang) - 42 min drive

Restaurants

  • ‪松鹤楼 Song helou - ‬4 min drive
  • ‪马头巷 - ‬2 min drive
  • ‪胥城大厦 Castle Hotel - ‬12 min walk
  • ‪Pizza Hut 必胜客 - ‬2 min drive
  • ‪Marriott Suzhou - 48th Floor Executive Lounge - ‬13 min walk

About this property

The Ritz-Carlton, Suzhou

Luxury hotel with 3 restaurants and full-service spa
There are 3 restaurants on site. WiFi is free in public spaces. The Ritz-Carlton, Suzhou offers its guests a full-service spa, an indoor pool, and a 24-hour fitness centre. A train station pick-up service and a train station drop-off service are available for a fee. The luxury The Ritz-Carlton, Suzhou also features spa services, a garden, and concierge services. Self parking is free.

This 5-star Suzhou hotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 18 levels
  • 3 dining venues
  • Built in 2025
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Garden
  • Lift
  • No smoking on site
The Ritz-Carlton, Suzhou offers 190 air-conditioned accommodations with minibars and espresso makers. Cable televisions are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on request and in-room massages can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ren Spa. Services include massages. The spa is open daily.

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  • Parking included
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
  • 3 restaurants

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request

Outdoors

  • Garden

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Built in 2025
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 27 October 2025 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 406 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 198 per person
  • Rollaway bed fee: CNY 406 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International and Union Pay. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

The Ritz-Carlton, Suzhou Hotel
The Ritz-Carlton, Suzhou Suzhou
The Ritz-Carlton, Suzhou Hotel Suzhou

Frequently asked questions

Is parking available at The Ritz-Carlton, Suzhou?

Yep, The Ritz-Carlton, Suzhou has a free self car park.

How much does it cost to stay at The Ritz-Carlton, Suzhou?

As of 22 Dec 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Suzhou on 23 Dec 2025 start from AU$340.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Ritz-Carlton, Suzhou?

Yep, Ren Spa is available for guests. You'll enjoy services like massages.

Does The Ritz-Carlton, Suzhou have a pool?

The Ritz-Carlton, Suzhou has an indoor pool. The property will be renovating the swimming pool from October 27 2025 until December 31 2025 (completion date subject to change).

What luxury perks are available at The Ritz-Carlton, Suzhou?

The Ritz-Carlton, Suzhou features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with 24-hour room service and espresso makers.

What makes The Ritz-Carlton, Suzhou a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton, Suzhou.

Does The Ritz-Carlton, Suzhou serve breakfast?

You bet, buffet brekkie is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Suzhou?

No, The Ritz-Carlton, Suzhou does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Suzhou?

Yep, The Ritz-Carlton, Suzhou has 3 restaurants.

What time are check-in & check-out at The Ritz-Carlton, Suzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton, Suzhou?

No, only service animals are allowed.

The Ritz-Carlton, Suzhou Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 5 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 1 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 1 out of 8 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Bernard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Not what you would expect from a top tier international hotel with a good reputation. If you were American or have American expectations, stay away. Staff okay under the circumstances. To name one problem, the queue for breakfast extended from the cafe to the elevators. If there were a duty manager around, this would not be allowed to happen. This was all because there was only one girl who had to make sure that those in the queue were not scroungers. If this is an establishment that allows scroungers to loiter in the lobby, I am not sure I would want to come here again.
Stayed 2 nights in May 2025

6/10 Okay

giorgi, tbilisi

Disliked: Staff & service
it’s not five star hotel
Stayed 10 nights in Apr 2025

10/10 Excellent

Si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New and excellent

Stayed 2 nights in Jul 2025

8/10 Good

Seit Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025