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Sofitel Strasbourg Grande Ile

5.0 star property
Luxury hotel with fitness centre and 24-hour front desk

Photo gallery for Sofitel Strasbourg Grande Ile

Meeting facility
Front of property
Lobby sitting area
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Pet-friendly
The current price is AU$329
includes taxes & fees
27 Oct - 28 Oct

Explore the area

View map
4 Place Saint Pierre Le Jeune, Strasbourg, Bas-Rhin, 67000
  • Place, Strasbourg Christmas Market
    ‪3 min walk‬
  • Place, Strasbourg Cathedral
    ‪6 min walk‬
  • Place, Train Station Square
    ‪11 min walk‬
  • Airport, Strasbourg (SXB-Strasbourg Intl.)
    ‪15 min drive‬

Room options

View all photos for Superior Queen Room with Balcony And Garden View

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Queen Room with Balcony And Garden View

  • Sleeps 2

View all photos for Junior Suite, 1 King Bed (1 coin salon)

Junior Suite, 1 King Bed (1 coin salon)

Junior Suite, 1 King Bed (1 coin salon)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, Garden View

Luxury Room, Garden View

Luxury Room, Garden View

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Room, 1 Queen Bed

Room amenity

Classic Room, 1 Queen Bed

8.0 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Balcony, Garden View

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Room, 1 Queen Bed, Balcony, Garden View

8.0 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LED TV
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Garden View

Room amenity

Superior Room, Garden View

8.8 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 21 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room, 1 King Bed with Sofa bed (Luxury)

Room amenity

Premium Room, 1 King Bed with Sofa bed (Luxury)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Room, 1 King Bed with Sofa bed, Garden View

Room amenity

Luxury Room, 1 King Bed with Sofa bed, Garden View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite, 2 Bedrooms, Balcony, City View (Imperiale)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 135 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (Opera)

Suite (Opera)

Suite (Opera)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 93 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, City View (Prestige)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, City View (Prestige)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 56 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Little Prince connecting room

Little Prince connecting room

Little Prince connecting room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Luxury Room With 1 King Size Bed Or 2 Single Size Beds And Square Or Garden View

1 bedroom, premium bedding, down duvets, pillow-top beds

Luxury Room With 1 King Size Bed Or 2 Single Size Beds And Square Or Garden View

  • Sleeps 2

View all photos for Luxury Premium Room With 1 King-Size Bed Or 2 Single Beds And 1 Sofa With Square Or Garden View

1 bedroom, premium bedding, down duvets, pillow-top beds

Luxury Premium Room With 1 King-Size Bed Or 2 Single Beds And 1 Sofa With Square Or Garden View

  • Sleeps 3

View all photos for Luxury Room, 1 King Bed, Accessible, Garden View

1 bedroom, premium bedding, down duvets, pillow-top beds

Luxury Room, 1 King Bed, Accessible, Garden View

  • Sleeps 3

View all photos for Classic Queen Room

1 bedroom, premium bedding, down duvets, pillow-top beds

Classic Queen Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, premium bedding, down duvets, pillow-top beds

Junior Suite

  • Sleeps 4

View all photos for Superior Room With Garden View

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Room With Garden View

  • Sleeps 2

About the area

Strasbourg

A luxury stay in the heart of Strasbourg awaits you at Sofitel Strasbourg Grande Ile. You'll be within steps of Place Kléber and within a short 5-minute stroll of Strasbourg Christmas Market. Highlights at this family-friendly hotel include a restaurant and in-room free WiFi. .The restaurant, La Brasserie, serves French cuisine and is open for breakfast, lunch and dinner. Le bar de la Brasserie is the hotel's own cocktail bar. 7965 square feet (740 square metres) of event facilities include 11 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 5-property class City-Centre - Petite France hotel include Strasbourg Cathedral and Rohan Palace.

What's nearby

  • Strasbourg Christmas Market - 3 min walk - 0.3 km
  • Place Kléber - 3 min walk - 0.3 km
  • Strasbourg Cathedral - 6 min walk - 0.5 km
  • Train Station Square - 11 min walk - 0.9 km
  • European Parliament - 4 min drive - 2.5 km

Getting around

  • Homme de Fer Tram Station - 3 min walk
  • Strasbourg Station - 12 min walk
  • Strasbourg (SXB-Strasbourg Intl.) - 24 min drive

Restaurants

  • ‪Léonor - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Le Café Broglie - ‬3 min walk
  • ‪Le Link at Sofitel Strasbourg - ‬1 min walk
  • ‪Poulaillon - ‬3 min walk

About this property

Sofitel Strasbourg Grande Ile

Luxury hotel with fitness centre and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and 11 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 7965 square feet (740 square metres) and includes conference space. A fitness centre, a library, and a terrace are also featured at the luxury Sofitel Strasbourg Grande Ile. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Strasbourg hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 6 levels
  • 7965 sq ft of conference space
  • 740 sq. m of conference space
  • Built in 1964
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Sofitel Strasbourg Grande Ile offers 150 air-conditioned accommodations with minibars and espresso makers. This individually decorated and furnished accommodation includes desk chairs. Pillowtop beds feature down duvets and premium bedding. This Strasbourg hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (EUR 42 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Brasserie
  • Le bar de la Brasserie

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Library

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • High chair
  • Laundry facilities
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • 7,965 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Doorbell and phone notification
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (80 centimetre wide door)
  • Magnifying mirror
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1964
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls and litter trays are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.85 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 34 per person
  • Valet parking fee: EUR 42 per day (in/out privileges)
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Eurocard, Barclaycard, debit cards, ANCV Chèques-vacances and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Sofitel Grande Ile
Sofitel Grande Ile Hotel
Sofitel Grande Ile Hotel Strasbourg
Sofitel Grande Ile Strasbourg
Sofitel Strasbourg
Sofitel Strasbourg Grande
Sofitel Strasbourg Grande Ile
Strasbourg Ile
Strasbourg Sofitel
Strasbourg Sofitel Grande Ile
Sofitel Strasbourg Hotel Strasbourg
Sofitel Strasbourg Grande Ile Hotel
Sofitel Strasbourg Grande Ile Hotel
Sofitel Strasbourg Grande Ile Strasbourg
Sofitel Strasbourg Grande Ile Hotel Strasbourg

Frequently asked questions

What is the cancellation policy at Sofitel Strasbourg Grande Ile?

Sofitel Strasbourg Grande Ile offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Strasbourg Grande Ile?

As of 13 Oct 2025, prices found for a 1-night stay for 2 adults at Sofitel Strasbourg Grande Ile on 27 Oct 2025 start from AU$314.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Strasbourg Grande Ile?

Yep, Sofitel Strasbourg Grande Ile has secured covered valet parking with in/out privileges for EUR 42 per day. Onsite parking is limited.

Are there any beaches close to Sofitel Strasbourg Grande Ile?

The closest beach to Sofitel Strasbourg Grande Ile is Plage de la Ballastière de Bishheim-Schiltigheim (5.8 km).

Is there a spa on site at Sofitel Strasbourg Grande Ile?

No, there is no spa at this property. Strasbourg Municipal Baths is a short 14-minute walk away.

What makes Sofitel Strasbourg Grande Ile a romantic place to stay?

Couples spa treatments and a champagne service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sofitel Strasbourg Grande Ile.

Is Sofitel Strasbourg Grande Ile family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as highchairs and baby baths in the guestrooms, it's no surprise that Sofitel Strasbourg Grande Ile is a hit with families.

Does Sofitel Strasbourg Grande Ile serve breakfast?

Sure does, buffet breakfast is available weekdays from 6:30 AM to 10:00 AM and weekends between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Sofitel Strasbourg Grande Ile?

No, Sofitel Strasbourg Grande Ile does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel Strasbourg Grande Ile?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Strasbourg Grande Ile?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sofitel Strasbourg Grande Ile?

Cats and dogs are welcome at Sofitel Strasbourg Grande Ile, with food and water bowls and litter trays on offer. Just so you know, there's a limit of 2 pets.

Reviews

Sofitel Strasbourg Grande Ile Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 448 out of 834 reviews
Rating 8 - Good. 250 out of 834 reviews
Rating 6 - Okay. 81 out of 834 reviews
Rating 4 - Poor. 33 out of 834 reviews
Rating 2 - Terrible. 22 out of 834 reviews

Reviews

8/10 Good

Yousef

Business traveller
Liked: Cleanliness, staff & service, room comfort
Everyone was very friendly and helpful, food was very good specially breakfast, the room I stayed in was on the 3rd floor near a major renovation. But overall it was comfortable stay. Thank you
Stayed 4 nights in Jun 2025

2/10 Terrible

sara

Stayed 4 nights in May 2025

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and courteous. Concierge services were excellent. Hôtel itself was clean, comfortable and well positioned. Would definitely recommend to others and would stay here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Rafael A. Ortiz

Travelled with family
Liked: Amenities
Perfect stay. Very helpful and attentive staff. The breakfast was very good and plentiful. Will stay again without hesitation.
Stayed 1 night in Apr 2025

4/10 Poor

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Won’t stay there again. Poor customer service
Stayed 2 nights in Mar 2025

10/10 Excellent

NANDISH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, amenities
It’s centrally located but other then that hotel rooms are pretty basic
Stayed 1 night in Sep 2024

6/10 Okay

Raphael, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities
An hotel a bit old but comfortable. Nice staff. 1 hour wait to get the room.
Stayed 1 night in Dec 2024

10/10 Excellent

Julie, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting the Christmas markets. Excellent staff, especially the concierge!
Stayed 3 nights in Dec 2024

10/10 Excellent

GOHAR

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Dec 2024

2/10 Terrible

Alexander

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
terrible smell on every floor. Old carpet smell. How this Hotel can be rated 4-5 Stars?! Staff is very friendly, they can do nothing about this smell.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jodi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel Christmas food stalls and outdoor experience was festive. Central location to the Christmas markets makes it worth the higher cost.
Stayed 1 night in Dec 2024

10/10 Excellent

Raelene

Liked: Cleanliness
Great location for Xmas markets!
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

More like a two star hotel, rooms in rough shape.

Rooms are not clean, and needed renovation 15yrs ago. Not even close to a five star.
Stayed 4 nights in Nov 2024

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

The hotel was in a great spot, with parking and close to Christmas Markets
Stayed 2 nights in Nov 2024

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location in the old town is great for walking, however the streets are closed during the Christmas markets so we had to wheel our luggage a few blocks to the hotel. The staff is very helpful and friendly. The propery is a bit run down and in need of refurbishment. Our bathroom sink was cracked, the vanity had a gash in it, the carpet was worn and the towels were a bit dingy and scratchy. The buffet breakfast was very good.
Stayed 3 nights in Nov 2024

10/10 Excellent

Laura

Stayed 1 night in Oct 2024

10/10 Excellent

Kwanghoon

Stayed 1 night in Oct 2024

8/10 Good

MohamedHussein, Mohandessin

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has an excellent location with an easily accessible parking lot in front of it. Walking to most attractions is less than twenty minutes.
Stayed 3 nights in Sep 2024

6/10 Okay

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is outdated and not a four-star hotel as advertised. Everything else was good.
Stayed 1 night in Aug 2024

10/10 Excellent

Arwi

Stayed 1 night in Aug 2024

10/10 Excellent

Mike

Stayed 1 night in Aug 2024

6/10 Okay

Armen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good Just some communication problems Almost impossible to get hold of the concierge Ask Hotel for assistance to get a transportation from the airport to the hotel, there was some communication issues and multiple phone calls were ignored and non-answered and not returned back. They still charge me overhunted euros for Driver service. I never used. Now I have to fight to get that money back. Too much hassle for nothing Hotel was great. Food was great. Staff was incredible however one of the concierge who was scheduling the transportation was not so good. First time the hotel tells me to bad, but you are gonna pay for something you don’t use
Stayed 3 nights in Jul 2024

10/10 Excellent

Luis R

Stayed 1 night in Jul 2024

8/10 Good

jerzy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
i dont have time to SHARE reviews so please stop asking
Stayed 2 nights in Jul 2024