YHA - accommodation in Stoke-on-Trent

Avoid this place at all costs. Unhelpful, unprofessional and unwelcoming staff. Working in bar/restaurant and hotel area alone. Waited 15 minutes on arrival to reception before going to the bar to ask for someone to come to the reception. Reception area had wallpaper peeled and hanging off the walls. Changed rooms twice. When I initially asked if we could see another room I was told with a very irritable tone “all our rooms are the same, tired and stained… this place hasn’t been refurbed in 30 plus years… due for one in September…!”..Reluctant to offer an alternative room. In both rooms the decor/furnishings and furniture were more than extremely ‘tired’ - with black mould in the corners of the tiles of the bath Lino attached to the wall with duct tape in the bathroom floor. Stains and hairs on bedsheets, stains on worn carpets. Distinct odour of old cigarette smoke - masked with overpowering room spray. Damp. Not to mention the corridor’s with unfinished paint around radiators - damp stains on the ceilings.etc.. This hotel should NOT be allowed to offer accommodation to anyone. My children and I were there to celebrate a special birthday. Instead we fled just 30 minutes after checking-in. My children in tears, Hungry, tired. We had driven over 4 hours to get to this hotel. I had to search and find different accommodation at 6pm on a Friday evening. There was no one in reception when we left. It was the most devastating scenario for any parent.

Late arrival great service

Untidy room hotel it self could do with a good clean car park very Untidy won't be using this hotel again