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Hotel Description

At The Swan Hotel you'll be 3.8 km (2.4 mi) from Thorpe Park and 4.4 km (2.7 mi) from Runnymede. Highlights at this hotel include free daily breakfast, a restaurant, and a bar/lounge.

Free WiFi, TVs, and coffee/tea makers are featured in all 11 rooms. Free bottled water, hair dryers, and phones are also available.

The Swan serves international cuisine and is open for breakfast, lunch, and dinner. Additionally, you'll find free WiFi in public areas, a terrace, and a garden. Free English breakfast is available daily between 7:30 AM and 11:00 AM.

Within a 15-minute drive of this 4-star Staines hotel, attractions include Windsor Castle and Legoland.

Cosy Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$137* Per night/room 13 Dec. - 14 Dec.

Indulgence Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Comfort Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

The Swan Hotel ratings based on 2 Verified Reviews

Review Summary
1.5 out of 5 1.5 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for The Swan Hotel

Everyone (2)
1 out of 5

Disappointing

Pros: It looked good in pictures.
Cons: Badly in need of renovations / maintenance.
This review is based on our experience however we didn't end up staying at the hotel. The room was disgusting, mould in shower, bathroom so small, sloping floor that the bed was propped up to be level. We complained and simply left and booked in elsewhere. Could not believe this was £125 a night.

Posted by , from Australia on 13 Sep. 2016

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2 out of 5
Ensuite was not clean, shower had mould in it. As you can probably understand we weren't happy to stay in the room based on the condition of the ensuite, we complained to management and they asked us what we would like to do. We made the decision to find somewhere else to stay.

Posted by on 23 Aug. 2016

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A terrace, barbecue grills, and a garden are also featured at the business-friendly The Swan Hotel. This 4-star Staines hotel is smoke free.

  • 1 building
  • 11 guestrooms or units
  • 2 levels
  • English breakfast (free)
  • Dining venue
  • Bar or lounge
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Heathrow Airport (LHR) (15.3 km / 9.5 mi)
  • Train station: Staines Station (1.9 km / 1.2 mi)

Room Amenities

The Swan Hotel offers 11 accommodations with complimentary bottled water and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Television
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Food & Drink

Guests are served free English breakfast daily from 7:30 AM to 11:00 AM.

The Swan - This pub specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 9:30 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 9:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: GBP 25 per pet, per stay
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.

  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 25 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swan Hotel Staines
  • Swan Staines
  • The Swan Hotel Staines
  • Swan Hotel London
  • The Swan Hotel Hotel
  • The Swan Hotel Staines
  • The Swan Hotel Hotel Staines

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.