4/10 Poor
Candace
Travelled with group
6 Apr 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed at Island Grand over the weekend of April 4th.
The hotel was damaged last year during the hurricanes.
They have managed to get many things back up and running, but the property is still in need of major repairs and updates.
Elevators are extremely slow and very small, there were only 4 we found and one of them wasn’t working at all. It was faster to take the stairs up and down the four flights than wait for an elevator that took 10-15 min to arrive.
The service was so lacking we waited for 30 min at a table and never saw server and eventually ended up leaving to go across the road to a cafe for food because everything else was closed. We had brunch at Palm Court on Sunday. Our server Julie was great.
However, I expected a larger selection of items on the buffet for the price per person- brunch for 4 was over $200.
The property is large. You do a lot of walking just getting to and from the rooms to the different amenities and bars.
The rooms were clean, the shower was hot, and the bed was comfortable, but this was not a place I would recommend nor would I return.
I am glad to see the area recovering from the devastation of the hurricanes, but they still have a long way to go.
Candace
Stayed 1 night in Apr 2025