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4.0 out of 5

"The spa was cold, you expect it to be hot I ordered a double bed and all they had was two single beds stuck together and was the for almost two weeks ... " More

By a verified traveller on Thu 05 Dec 2019

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Hotel Description

Hotel Santana puts you in the center of St. Paul's Bay, 0.8 km (0.5 mi) from Bugibba Square and 9.1 km (5.7 mi) from Golden Sands Beach. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy flat-screen TVs with satellite channels, and all 252 rooms feature free WiFi, ceiling fans, and safes. Additionally, room service, hair dryers, and desks are available.

A relaxing visit to Indigo Wellness Centre can include hot stone massages, Swedish massages, and mani/pedis along with access to the sauna and spa tub. The buffet restaurant, The Moire, serves Mediterranean cuisine and is open for breakfast and dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the fitness center, seasonal outdoor swimming pool, kids' swimming pool, and pool loungers. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. There's also free self parking, along with the convenience of car rentals on site.

Places within a 30-minute drive of this 4-star St. Paul's Bay hotel include Mellieha Bay and St. Paul's Cathedral.

Economy Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$42* Per night/room 1 Mar. - 2 Mar.

Comfort Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Family Quadruple Room

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Standard Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Santana ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Santana

Everyone (3)
5 out of 5

Posted by on 23 Mar. 2020

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Comment from Hotel Management

24 Apr. 2020 by Hotel Santana

Good afternoon Thank you for your positive rating. We look forward to welcoming you again at Hotel Santana. Regards Jennifer Scerri Guest Relations Officer

3 out of 5
The spa was cold, you expect it to be hot I ordered a double bed and all they had was two single beds stuck together and was the for almost two weeks The lady at the excursion desk had no idea what she was doing and booked be on a Sicily trip that was not going that day, I ended up booking it with nearby hotel a few days latter The breakfast was great with lots to choose from

Posted by on 5 Dec. 2019

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4 out of 5

Nice hotel for a good price

Pros: Everything except the standard of housekeeping. Sheets were not changed everyday and could have been cleaner.
Cons: Housekeeping. Keep air conditioner on longer
Location: Great location, laid back great holiday position for families and couples. Beach and boating nearby 5 mins walk. Huge supply of eating places
From what I have seen with pricing this is worth the money I paid for bed and breakfast. I would not rate it a 4 star hotel but facilities were good, pool, spa, dining but rooms are average. Beware that the air condition in rooms is turned off at 8 am and back on at 3pm. Even though this did not affect us to much I felt it could be turned off a littl later so you have time to be organised and out and about.On returning to hotel before 3pm the lobby is still air conditioned. May affect those that want an afternoon siesta. Breakfast had a lovely variety, hot and cold, eggs and bacon included. Did not have dinner there but spoke to those that did and they said great choices for a good price. Location is great, next to bus stop, restarants and bars. Don't expect too much from the rooms and you will not be disappointed. Would stay there again.

Posted by , from Australia on 16 Aug. 2016

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Property Features

Hotel Santana offers its guests a full-service spa, an indoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A children's pool, a seasonal outdoor pool, and a rooftop terrace are also featured at the eco-friendly Hotel Santana. Self parking is free. This 4-star St. Paul's Bay hotel is smoke free.

  • 1 building
  • 252 guestrooms or units
  • 7 levels
  • Built in 1996
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Malta Intl. Airport (MLA) (21.6 km / 13.4 mi)
  • Parking: Free self parking

Room Amenities

Hotel Santana offers 252 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers and complimentary toiletries. This St. Paul's Bay hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

The Moire - This buffet restaurant specializes in Mediterranean cuisine and serves breakfast and dinner.

Castagna - This coffee shop serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.

Room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Manicures and pedicures
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Swedish massage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Santana

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Protocols (Malta). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Service animals not allowed
  • Cash or credit card deposit required
  • Number of children who can stay for free – 3
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines COVID-19 Protocols (Malta)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Hotel Names

  • Hotel Santana
  • Hotel Santana St. Paul's Bay
  • Santana Hotel
  • Santana St. Paul's Bay
  • Hotel Santana Hotel
  • Hotel Santana St. Paul's Bay
  • Hotel Santana Hotel St. Paul's Bay

You should know

  • The seasonal pool will open in May and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Malta Eco-Certified, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.