2/10 Terrible
david, Fetcham
Travelled with family
16 Dec 2025
Such a shame. Lovely hotel in a central location. We had a lovely room on the top floor, but next to the restaurant's induction fan, which meant my wife barely slept all night. We mentioned to reception in the evening. Response was "we've never had complaints with this room before!" Not the attitude you would expect from reception staff. Manager said the induction fan would be switch off at 9.30, but it was on all night. Breakfast was over an hour wait in the morning too - hotel was fully booked and they couldn't cope. Management response to our complaint has been poor. Will prefer the Premier Inn next time - not worth the premium here - especially when you have to pay extra to park your car if you cant get in the tiny car park at the hotel.
david
Stayed 1 night in Dec 2025
















