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Embassy Suites by Hilton St. Louis Airport

3.5 star property
Suburban hotel with free breakfast and free airport shuttle

Photo gallery for Embassy Suites by Hilton St. Louis Airport

Lobby
Lobby sitting area
Dinner served
Exterior
Suite, 2 Queen Beds, Accessible (Hearing)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Free airport shuttle
  • Laundry
  • Pool
  • Gym
The current price is AU$269
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
11237 Lone Eagle Dr, Bridgeton, MO, 63044
  • Hollywood Casino Amphitheatre
    ‪6 min drive‬
  • Ameristar Casino St. Charles
    ‪8 min drive‬
  • Westport Plaza
    ‪9 min drive‬
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • 28 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds

7.6 out of 10
Good
(13 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed - single
Separate bedroom
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed - single
Separate bedroom
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room Non Suite, 1 King Bed Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room Non Suite, 1 King Bed Non Smoking

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
Separate bedroom
Blackout curtains
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed - single
Separate bedroom
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, (Hearing)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Roll-In Shower (Mobility & Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Roll-In Shower (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
Separate bedroom
Blackout curtains
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 Queen Bed, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed - single
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed

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About the area

Bridgeton

At Embassy Suites by Hilton St. Louis Airport you'll be 1.9 km (1.2 mi) from Payne-Gentry Historical House and 4.5 km (2.8 mi) from SSM Health Rehabilitation Hospital. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The fine-dining restaurant, Anne Morrows, is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 3305 square feet (307 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. There's also free self parking, along with the convenience of a free airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Bridgeton hotel include Hollywood Casino Amphitheatre and Ameristar Casino St. Charles.

What's nearby

  • SSM Health Rehabilitation Hospital - 4 min drive - 4.9 km
  • Hollywood Casino Amphitheatre - 6 min drive - 8.0 km
  • Ameristar Casino St. Charles - 8 min drive - 9.8 km
  • Westport Plaza - 9 min drive - 7.2 km
  • Hollywood Casino - 9 min drive - 10.5 km

Getting around

  • North Hanley Station - 8 min drive
  • Kirkwood Station - 19 min drive
  • Lambert-St. Louis International Airport (STL) - 5 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Raising Cane's Chicken Fingers - ‬15 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Dairy Queen - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Embassy Suites by Hilton St. Louis Airport

Suburban hotel with free breakfast and free airport shuttle
Embassy Suites by Hilton St. Louis Airport offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 7 meeting rooms are available. Event space at this hotel measures 3305 square feet (307 square metres) and includes conference space. A vending machine, gift shops/newsstands, and coffee/tea in common area are also featured at the business-friendly Embassy Suites by Hilton St. Louis Airport. An area shuttle within 2 mi and A roundtrip airport shuttle (available 24 hours) are free. Self parking is free.

This 3.5-star Bridgeton hotel is smoke free.

  • 163 guestrooms or units
  • 6 levels
  • 3305 sq ft of conference space
  • 307 sq. m of conference space
  • Built in 1994
  • Full breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton St. Louis Airport offers 163 accommodations with MP3 docking stations and a safe. 42-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Bridgeton hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free area shuttle up to 2 mi
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception

Restaurants on site

  • Anne Morrows

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business centre
  • 3,305 square feet of conference space
  • 7 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 6 floors
  • Banquet hall
  • Built in 1994
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 100.00
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive smart lock details
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 100.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel® Hotel St. Louis-Airport
Embassy Suites Hotel® St. Louis-Airport
Embassy Suites St. Louis-Airport
St. Louis-Airport Embassy Suites
Embassy Suites St. Louis Airport
Embassy Suites St. Louis Airport Bridgeton
Embassy Suites St. Louis Airport Hotel
Embassy Suites St. Louis Airport Hotel Bridgeton
Embassy Suites St. Louis Airport Hotel Bridgeton
Embassy Suites St. Louis Airport Bridgeton
Hotel Embassy Suites St. Louis - Airport Bridgeton
Bridgeton Embassy Suites St. Louis - Airport Hotel
Embassy Suites St. Louis - Airport Bridgeton
Embassy Suites St. Louis Airport Hotel
Embassy Suites St. Louis Airport
Hotel Embassy Suites St. Louis - Airport
Embassy Suites Hotel® St. Louis Airport
Embassy Suites St Louis
Embassy Suites St. Louis Airport
Embassy Suites by Hilton St. Louis Airport Hotel
Embassy Suites by Hilton St. Louis Airport Bridgeton
Embassy Suites by Hilton St. Louis Airport Hotel Bridgeton

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton St. Louis Airport?

Embassy Suites by Hilton St. Louis Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton St. Louis Airport?

As of 7 Sept 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton St. Louis Airport on 21 Sept 2025 start from AU$269.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton St. Louis Airport?

Yep, Embassy Suites by Hilton St. Louis Airport has a free self car park.

Does Embassy Suites by Hilton St. Louis Airport have a pool?

Embassy Suites by Hilton St. Louis Airport has an indoor pool. The pool is open 7:00 AM to 11:00 PM.

Is Embassy Suites by Hilton St. Louis Airport family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton St. Louis Airport is a hit with families.

Does Embassy Suites by Hilton St. Louis Airport serve breakfast?

Sure does, complimentary full brekkie is served weekdays between 7:00 AM and 10:30 AM and weekends between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Embassy Suites by Hilton St. Louis Airport?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at Embassy Suites by Hilton St. Louis Airport?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton St. Louis Airport?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton St. Louis Airport Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 394 out of 1000 reviews
Rating 8 - Good. 231 out of 1000 reviews
Rating 6 - Okay. 164 out of 1000 reviews
Rating 4 - Poor. 120 out of 1000 reviews
Rating 2 - Terrible. 91 out of 1000 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the bed. I’m old, bad back, arthritis everywhere. Beds are too firm/hard
Stayed 1 night in May 2025

10/10 Excellent

Chelsey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Coming from Los Angeles to STL, this was the best hotel I could have chosen. The whole staff were friendly, kind, helpful and treated you like family…LITERALLY. I loved my bartenders Ms. Tammy and Mr. Bryan, they not only watched out for my and my friend but created an experience I did not want to leave. Just bcus of them I am already planning my next trip and will ONLY stay at this Embassy in STL. Thank you so much to everyone from front desk, to the breakfast crew, the hospitality team and everyone. See you soon!
Stayed 4 nights in May 2025

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice, and the staff was friendly as well
Stayed 1 night in Jun 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was ok…the room needs to be updated with new furniture
Stayed 3 nights in May 2025

6/10 Okay

Robert

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

Mixed review...

The stay was fine. The lobby, bar and breakfast area were excellent. All common areas seemed clean and well maintained. The room was not as well cleaned, bathroom was not well stocked with towels, etc. One trash can for the entire suite?Beds were comfortable and sheets were fine. I feel for the price of the room it could have been updated and definitely cleaned better. Not the worst stay I have ever had but far from the best for a pretty steep price. Shuttle service was very good. Breakfast was very good.
Stayed 1 night in May 2025

2/10 Terrible

Maria, Manhattan Beach

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Arrived at the property in late evening ahead of a very early departure the next morning. Found poop smeared on the accessible grab bar and wall in the bathroom and on the bathroom door handle/door. Staff came to clean it timely but I was thoroughly disgusted and could stop thinking about what else hadn’t been cleaned. Then toilet kept refilling and we couldn’t sleep due to the noise of it. There was only one other room available and it had a bad leak at the window so rainwater was leaking all around the window and the second bed was damp. Ended up having to share the one dry bed with one child while my other child slept on the foldout couch. At least the room with the window leak was quiet and we didn’t find any poop smears. Worst of all was when the night manager/staff told me, “well, if you look hard enough you’ll find poop anywhere”. I’ve never had an experience like this at an Embassy Suites before, but I’ll never stay at the St Louis Airport location again.
Stayed 1 night in May 2025

2/10 Terrible

Robert

Travelled with family and small children
Disliked: Staff & service
The hotel cancelled my paid reservation - the front desk clerk said that they were overbooked and that Expedia was supposed to have called me to let me know. She said sorry for the inconvenience and good luck getting a room at any of the other hotels, because they are all booked because of the tornadoes in the area - we were left stranded with 2 babies at 10:30 at night after travelling all day and had to search for another hotel - appalled by the lack of consideration and concern. Extremely terrible service
Stayed 1 night in May 2025

10/10 Excellent

Brytnee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Quiet

Easy online check in and digital key made our late arrival easy as can be! Upon arrival, we were offered free water, which was awesome! Comfortable bed, easily accessible room and basic comforts. Breakfast was decent in the morning, loved the bake to serve omelet option. All staff was friendly and welcoming. Would stay again.
Stayed 1 night in May 2025

10/10 Excellent

Tommi

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in May 2025

10/10 Excellent

Moises, Ingleside

Stayed 2 nights in May 2025

10/10 Excellent

ARIEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2025

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 2 nights in May 2025

10/10 Excellent

Robert C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Great staff.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in May 2025

2/10 Terrible

Faisal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights, room service didn't show up any day, rooms are dirty, overall cleanness is terrible
Stayed 2 nights in May 2025

10/10 Excellent

Elder

Stayed 1 night in May 2025

6/10 Okay

Afara, st.ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
over charge my card waiting on it to clear
Stayed 2 nights in May 2025

10/10 Excellent

robin

Liked: Cleanliness
Stayed 6 nights in Apr 2025

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff was so helpful
Stayed 1 night in May 2025

4/10 Poor

Tosca, Saint Louis

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
I like the free breakfast, indoor pool, and the workout room! Dislikes…. My room was not properly cleaned. It had not been vacuum. There was pill in the floor and my room fridge did not work! It was my first time and last time. Very disappointed!
Stayed 2 nights in Apr 2025

6/10 Okay

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Both fire detectors were off the ceiling.
Stayed 1 night in Apr 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service
The staff at this property was excellent. Everyone was friendly and helpful. Did not like that the bathroom was in the room of the suite as opposed to an area that is accessible without going into the bedroom. The property should better specify the layout on the website.
Stayed 1 night in Apr 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

NB

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After checking in, we were given a room that wasn’t clean. It was the room we reserved, ( wheelchair accessible sleeps 6) but was still was dirty. Beds not made, garbage everywhere, dirty towels etc… When bringing this to the attention of the front desk, all I got was a sorry and we can put you in another room. The room they offered was not big enough (slept 4). I told them that and they offered me an additional room on another floor. Wouldn’t work, the oldest child I had was 12. Not leaving them alone in a hotel room on another floor. Was told the only room that would accommodate us is reserved for another day, so we couldn’t have it. We stayed one night. After an hour, the finally spoke to a manager of House keeping that let us have the room to accommodate my group. No one was willing to roll up there sleeves and clean a room to accommodate a wheelchair user and family. They were going to let us walk out the door and be on our own. Finally get to the room, and it was still not clean, beds were made, trash taken out, but room was dirty, floors were sticky. By far the worst Hilton I have ever stayed at! Breakfast was not at all what was expected by reviews either. Bacon was raw, eggs were watery, and fruit was not ripe yet. The people at breakfast were incredibly nice and attentive with clearing plates and keeping food out. Food just wasn’t great, especially fora Hilton! I will not be staying there again.
Stayed 1 night in Apr 2025