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Grand Jersey Hotel & Spa

5.0 star property
Bayside hotel with 2 restaurants and full-service spa

Photo gallery for Grand Jersey Hotel & Spa

Beach views, serves lunch and dinner
Meeting facility
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Indoor pool
Deluxe Double Room, Ocean View

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
The current price is AU$261
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
Esplanade, St. Helier, Jersey, JE2 3QA
  • Place, Port of Jersey
    ‪8 min walk‬
  • Place, Elizabeth Castle
    ‪9 min walk‬
  • Place, St. Helier Central Market
    ‪11 min walk‬
  • Airport, Jersey (JER)
    ‪8 min drive‬

Room options

View all photos for Classic Double Room, Sea View

Classic Double Room, Sea View

Classic Double Room, Sea View

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 20 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room (may have frosted window)

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Twin Room (may have frosted window)

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, Ocean View

Superior Double Room, Ocean View

Superior Double Room, Ocean View

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 20 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Classic Double Room, Park View

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room, Park View

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 20 sq m
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Small Classic Double

Small Classic Double

Small Classic Double

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room (may have frosted Windows)

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room (may have frosted Windows)

9.6 out of 10
Exceptional
(16 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Ocean View

Deluxe Double Room, Ocean View

Deluxe Double Room, Ocean View

9.0 out of 10
Wonderful
(29 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double or Twin Room, Park View

Deluxe Double or Twin Room, Park View

Deluxe Double or Twin Room, Park View

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 20 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed

About the area

St. Helier

A luxury stay in the heart of St. Helier awaits you at Grand Jersey Hotel & Spa. Within a short 5-minute stroll, you'll find St Aubin's Bay and Jersey Opera House. Highlights at this beach hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, Tassili, serves British cuisine and is open for dinner. Champagne Lounge is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym, Hot tub and sauna. Meeting rooms, a conference centre, and coworking space are among the business amenities offered. Added amenities include free Wi-Fi in public areas and laundry facilities. Full breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 5-property class St. Helier hotel, you'll be 0.7 km (0.5 mi) from Port of Jersey.

What's nearby

  • King Street - 8 min walk - 0.7 km
  • Port of Jersey - 8 min walk - 0.7 km
  • Elizabeth Castle - 9 min walk - 0.8 km
  • St. Helier Central Market - 11 min walk - 0.9 km
  • St. Helier Beach - 14 min walk - 1.2 km

Getting around

  • Jersey (JER) - 14 min drive

Restaurants

  • ‪Cargo - ‬7 min walk
  • ‪Locke’s - ‬9 min walk
  • ‪KFC - ‬7 min walk
  • ‪spice of life - ‬7 min walk
  • ‪Bella Italia - ‬7 min walk

About this property

Grand Jersey Hotel & Spa

Bayside hotel with 2 restaurants and full-service spa
Grand Jersey Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include meeting rooms and coworking spaces. A hot tub, a sauna, and a terrace are also featured at the luxury Grand Jersey Hotel & Spa. Limited free parking is available on a first-come, first-served basis.

This 5-star St. Helier hotel is smoke free.

  • 1 building
  • 123 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1890
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Grand Jersey Hotel & Spa offers 123 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This St. Helier hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (GBP 6.66 per day)
  • Free self parking on site
  • Limited on-site parking (max 8 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 25 for adults and GBP 12.50 for children
  • 2 restaurants
  • A bar/lounge
  • Private picnics

Restaurants on site

  • Champagne Lounge
  • Tassili
  • Victoria's

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference centre
  • Coworking space
  • Meeting rooms

Outdoors

  • Direct access to the beach
  • On the bay
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1890
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 25.00 for adults and from GBP 12.50 for children
  • Nearby parking fee: GBP 6.66 per day(164 ft away; open 24 hours)
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Jersey
Grand Jersey Hotel
Grand Jersey Hotel St. Helier
Grand Jersey St. Helier
Hotel Grand Jersey
Grand Jersey St Helier
Grand Jersey Hotel Spa
Grand Jersey Hotel & Spa Hotel
Grand Jersey Hotel & Spa St. Helier
Grand Jersey Hotel & Spa Hotel St. Helier

Frequently asked questions

What is the cancellation policy at Grand Jersey Hotel & Spa?

Grand Jersey Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Jersey Hotel & Spa?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Grand Jersey Hotel & Spa on 9 Nov 2025 start from AU$261.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Jersey Hotel & Spa?

Yep, Grand Jersey Hotel & Spa has a free self car park. Onsite parking is limited (max 8 spaces per unit).

Are there any beaches close to Grand Jersey Hotel & Spa?

Yep, Grand Jersey Hotel & Spa is a short 13-minute walk from St. Helier Beach.

Is there a spa on site at Grand Jersey Hotel & Spa?

Yep, there is an onsite spa at Grand Jersey Hotel & Spa. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Grand Jersey Hotel & Spa have a pool?

Grand Jersey Hotel & Spa has an indoor pool. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at Grand Jersey Hotel & Spa?

Grand Jersey Hotel & Spa features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Grand Jersey Hotel & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Grand Jersey Hotel & Spa.

Is Grand Jersey Hotel & Spa family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, it's no surprise that Grand Jersey Hotel & Spa is a hit with families.

Does Grand Jersey Hotel & Spa serve breakfast?

Yeah, our visitors can't get enough of the full brekkie here! Served on weekdays between 7:00 AM and 10:00 AM and on weekends from 7:30 AM to 10:30 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Grand Jersey Hotel & Spa?

No, Grand Jersey Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Jersey Hotel & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Jersey Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Grand Jersey Hotel & Spa?

Dogs are welcome at Grand Jersey Hotel & Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Grand Jersey Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 747 out of 1010 reviews
Rating 8 - Good. 199 out of 1010 reviews
Rating 6 - Okay. 43 out of 1010 reviews
Rating 4 - Poor. 12 out of 1010 reviews
Rating 2 - Terrible. 9 out of 1010 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Adam, Chard

Travelled with partner
Liked: Cleanliness, amenities
All Staff were excellent room clean and fresh towels daily all tea coffee making equipment resupplied daily good location by town and breakfast was one of the best.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast comfortable hotel nice staff
Stayed 4 nights in Jul 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious food, views of the bay and comfortable rooms. Really nice spa area as well. Only negative is the knocking on the door every evening to see if you need any further room turnover
Stayed 5 nights in Jul 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Patricia Rose

Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived we were greeted by Paul who was friendly and Professional. The room was clean and fully stocked with water, Tea/Coffee/Biscuits/Milk, perfectly located at the front which was Sea View. The Breakfast- unbelievable- Pastries/Cereal/Full Breakfast/Fresh Fruits. Restaurant- Reasonably price Champagne Bar Restaurant as well as an outdoor restaurant/bar. The staff were amazing- each and every one. Would highly recommend this Hotel. Outstanding.
Stayed 4 nights in Jul 2025

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay . Staff friendly and professional . Room very good . Only area problem parking very tight spaces . Would recommend hotel
Stayed 5 nights in Jul 2025

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5* Luxury

Wonderful experience for our Ruby anniversary celebration. Cracking location overlooking the beach and close to the centre of St Helier. 5* service and luxury. The Tasilli restaurant is superb.
Stayed 4 nights in Jul 2025

10/10 Excellent

Susan

Stayed 4 nights in Jul 2025

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jane

Stayed 5 nights in Jul 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, excellent food, very clean and situated perfectly for buses, restaurants and beaches.
Stayed 7 nights in Jul 2025

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jul 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Ranjit, Ilford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 2 nights in Jul 2025

10/10 Excellent

Vicky Louise

Stayed 3 nights in Jul 2025

6/10 Okay

Victoria

Travelled with family
Liked: Cleanliness
The terrace makes this hotel, as the food, device and environment were excellent. Otherwise, the rooms are jaded and the pool/spa area dingy
Stayed 4 nights in Jul 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous hotel where attention to detail & the friendliness of staff is paramount, cannot thank all concerned & would highly recommend this hotel which is ideally located within walking distance of the town. Food quality & choice was the best I have ever had. Massive thankyou
Stayed 5 nights in Jul 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never go back?!

This was our second trip to The Grand. It is a beautiful old hotel with huge charm and (mostly) great staff. We had a beautiful, well-maintained room with great views of the bay. Unfortunately, this second trip was marred - our check-in experience was handled dreadfully which started our week badly. The hotel has a beautiful outside terrace with comfortable chairs and plenty of parasols for shade but it was closed for two days duration our stay due to private functions. With no other seated area outside, this seemed pretty unfair on hotel guests. The alternative, on a beautiful sunny day, was to take advantage of their (inside) champagne bar. That might have been improved if you didnt then have to search for staff as they were mostly engaged preparing for the outdoor function And who on earth picks the play list for the piped music in all the public areas?! The playlist was made up of the most dreadful covers i have ever heard anywhere - it was dirge like Fortunately, many of the staff are very charming - helpful, efficient and happy. I don't think i would return though - unless it was to one of the private functions - staying guests seem to be secondary
View from the room
Stayed 7 nights in Jun 2025

8/10 Good

MARK JEFFERSON

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location - very good for walking into town Bathroom was becoming a bit tired.
Stayed 5 nights in Jun 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities
Lovely staff!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good old-fashioned courtesy from ALL staff, especially ALVIS. Spotlessly clean, superb location, perfect breakfast. good sized rooms. Had a thoroughly enjoyable stay.
Stayed 7 nights in Jun 2025

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comfortable room, though rather small. We were on the third floor so think some of these attic rooms were smaller than most rooms. Air condition wouldn’t go any lower the 19 degrees centigrade; this might be a problem if very hot outside. We were continually provided with bottled water and milk for the room. Had nice sea view which included a view of Elizabeth Castle. Breakfasts very good with plenty of choice and good service. Meals in The Terrace restaurant were very expensive and not good value for money. We ate in local restaurants mostly.
Stayed 7 nights in Jun 2025

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it all, attention to detail. Staff service, food quality, cleanliness.
Stayed 5 nights in Jun 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The first and last thing to say about this hotel is the staff. Warm, kind, thoughtful and efficient. This applies from the second one enters and applies to reception, bar, restaurant, porters and even the bedrooms. It's so rare and at such a high standard it overshadows everything else and forgives some of the shortcomings. I'm not sure it is actually a 5 star ...bathrooms clean and fully functional but tired. Getting juice , it's from a carton and not fresh and I can give lots of other examples. Who cares? It's a lovely hotel and your stay is guaranteed to be enjoyable.
Stayed 1 night in Jun 2025