Extended Stay America - accommodation in Southaven

Staff were great. Room did not have mirror. Bathroom’s light was not working.

I convinced myself not to leave a review because the staff was so friendly and kind! However, I had a change of heart when I was charged an additional $22 for parking from my security deposit. You're probably thinking this is normal for a downtown hotel with limited parking, but this was not the case. This hotel is not located downtown and their parking lot surrounds the entire building at the size of half a Walmart parking lot, so why would they be charging their guests for parking? Your guess is as good as mine. So here's my review....I entered the hotel and it was beautiful. The staff was friendly. The hallways were beautiful and then I entered my room. There were pistachio nuts on the floor , the cabinets looked like someone put grease on their hands and just smeared the residue all over the cabinets. The table had gashes in it. The bathroom looked like the beginning of mold, the stopper was missing in the bathtub. There was dirt and grime on the side of the bathroom table. The baseboard was missing under the cabinent and the sofa swallowed you when you sat down. Also, the remote was missing the back. They have clearly not been maintaining this property. An uncomfortable stay because if the room wasn't, at minimum vacuumed, what else wasn't cleaned? But there is more! The day of our departure both elevators were out of order! Yes! I had to climb four flights of stairs multiple times to pack our car!!! I paid $250/night and what I received was more like a cheap motel.

Very pleased with hotel…check-in very simple and easy, parking accessible, hotel within 10 to 15 minutes of everything we wanted to do in Memphis. Did not use pool or breakfast amenities, but they were offered to us, room was updated comfortable bed and pillows.