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Pullman Zhangjiajie

4.5 star property

Photo gallery for Pullman Zhangjiajie

Garden
3 restaurants; breakfast, lunch and dinner served
3 restaurants; breakfast, lunch and dinner served
Bar (on property)
Miscellaneous

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$106
includes taxes & fees
13 July - 14 July

Explore the area

View map
No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427400
  • Place, Charming Xiangxi Grand Theatre
    ‪19 min walk‬
  • Place, Wulingyuan Scenic Area
    ‪3 min drive‬
  • Place, Zhangjiajie National Forest Park
    ‪38 min drive‬
  • Airport, Zhangjiajie (DYG)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Club lounge access (Executive)

Deluxe Room, 1 King Bed, Club lounge access (Executive)

Deluxe Room, 1 King Bed, Club lounge access (Executive)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Club lounge access (Executive)

Deluxe Room, 2 Single Beds, Club lounge access (Executive)

Deluxe Room, 2 Single Beds, Club lounge access (Executive)

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

About the area

Zhangjiajie

A luxury stay in Zhangjiajie awaits you at Pullman Zhangjiajie. You'll be 1.8 km (1.1 mi) from Wulingyuan Scenic Area and 47.1 km (29.3 mi) from Zhangjiajie National Forest Park. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, FENG Chinese Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym, seasonal outdoor swimming pool and pool loungers. Other amenities include 3 restaurants and free Wi-Fi in public areas. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of free self parking. .In the region of this 4.5-property class Wulingyuan hotel you'll find Tianmen Mountain.

What's nearby

  • Charming Xiangxi Grand Theatre - 19 min walk - 1.7 km
  • Wulingyuan Scenic Area - 3 min drive - 2.4 km
  • Bailong Elevator - 16 min drive - 13.4 km
  • Tianmen Mountain Cable Car - 36 min drive - 41.0 km
  • Zhangjiajie National Forest Park - 38 min drive - 43.0 km

Getting around

  • Zhangjiajie (DYG) - 46 min drive

Restaurants

  • ‪筷乐湘西 - ‬8 min walk
  • ‪Mei Yue Cuisine House - ‬12 min drive
  • ‪唐师傅土家食府 - ‬17 min walk
  • ‪农家土菜馆 - ‬15 min walk
  • ‪Yin San Xun - ‬18 min walk

About this property

Pullman Zhangjiajie

Pullman Zhangjiajie offers its guests a 24-hour health club and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business centre. Multilingual staff, tour/ticket assistance, and a garden are also featured at the luxury Pullman Zhangjiajie. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Zhangjiajie hotel.

  • 456 guestrooms or units
  • 7 levels
  • 3 buildings
  • 3 dining venues
  • Built in 2007
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Pullman Zhangjiajie offers 456 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 130 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • FENG Chinese Restaurant
  • V Café Restaurant

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • In a national park
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 260.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 130 per person
  • Rollaway bed fee: CNY 260.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • The seasonal pool will open on 01 May and close on 31 October.
  • Pool access available from 10:00 AM to 10:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Pullman Hotel Zhangjiajie
Pullman Zhangjiajie
Zhangjiajie Pullman
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Zhangjiajie
Pullman Zhangjiajie Hotel Zhangjiajie

Frequently asked questions

What is the cancellation policy at Pullman Zhangjiajie?

Pullman Zhangjiajie offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman Zhangjiajie?

As of 28 June 2026, prices found for a 1-night stay for 2 adults at Pullman Zhangjiajie on 13 July 2026 start from AU$106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman Zhangjiajie?

Yep, Pullman Zhangjiajie has a free self car park.

Does Pullman Zhangjiajie have a pool?

Pullman Zhangjiajie has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 10:00 PM (Seasonal outdoor pool open from May 01 to October 31).

What makes Pullman Zhangjiajie a romantic place to stay?

Pool-view dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Pullman Zhangjiajie.

Does Pullman Zhangjiajie serve breakfast?

You bet, buffet breakfast is offered daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at Pullman Zhangjiajie?

No, Pullman Zhangjiajie does not offer an airport shuttle service.

Is there a bar or restaurant at Pullman Zhangjiajie?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pullman Zhangjiajie?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Pullman Zhangjiajie?

No, pets are not allowed.

Pullman Zhangjiajie Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 133 out of 247 reviews
Rating 8 - Good. 74 out of 247 reviews
Rating 6 - Okay. 30 out of 247 reviews
Rating 4 - Poor. 8 out of 247 reviews
Rating 2 - Terrible. 2 out of 247 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robert

Liked: Amenities
There are ton of restaurants and wonderful area to walk around at night
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Pullman and would highly recommend this property. The staff was extremely helpful at all times and the room was very comfortable.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Mar 2026
Verified

8/10 Good

yasin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with decent size rooms. Comfortable and excellent service and great location.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Friendly efficient staff.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman hotel had a fantastic breakfast that really helped us fuel our bodies for long days of hiking in the National Forest. The foot messages at the hotel spa were fantastic and the staff was kind and helpful. The hotel is in an excellent location to walk to the waterfront and restaurants.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to national park

Lovely location smaller part of city near national park. Lovely motel, friendly helpful staff, Great breakfast choice. Excellent dining room.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Mohammed

Liked: Amenities, property conditions & facilities
It’s ok very hardly speak English plus breakfast is ok not too good location is perfect rooms are good but they turn off Acc we use fan
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Soentono

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are also friendly and helpful
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel with a great breakfast buffet, but it’s best feature is its location, within walking distance of the East Entrance of the Zhangjiajie Forest Park.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Bilegsaikhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think Zhangjiajie Pullman resort is the most conveniently located resort in Wulingyuan village
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Hai-Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and confortable stay. Greater location.
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Matias

Liked: Cleanliness
we expected a betterter hotel
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Edoardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and close to the East gate (1.2km). Only hiccup are people that think smoke ban does not apply to bathroom… the smell gets from bathroom to bathroom… nice breakfast and nice staff.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Fayrouz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Basuki

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well situated near Zhangjiajie national forest park and near many other attractions and restaurants. Breakfast was mainly Chinese food but good. I was not able to use swimming pool for 2 out of 3 days just because it was raining but no thunder
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Location to park is good - 20 minute walk to the gate. However hotel is old and tired and needs updating and refurbishing. Restaurant menu is very limited and food w a s mediocre and a little oily. Breakfast is not very good - plenty of choice but if a poor quality.
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Best you can get

Great stay at Pullman would highly reccomend staying in not just this hotel but in this area (Wulingyuan) if ur looking to go to the Avatar Mountains as it was only a 3min drive to the cable car station costing 70p. Eating was was quite expensive... we ordered two mains one starter and an alcoholic drink which came up to £58. Staff are really friendly. Breakfast was in a massive hall in next to Lobby which had a rotating buffet everyday and a western + very chinese option, the hall had carpeting instead of normal flooring which was a bit off putting as it had many stains but was still worth it as it was the best breakfast u were going to get.
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Pros: Location is great, only few minutes driving from Zhangjiajie National Forest and within walking distance to restaurant and shops. Hotel staff is very nice. Cons: Hotel is very dated, damp and humid. Our room was dark and damp. Carpet and curtains had stains. Mini fridge did not work. Shower barely had any water pressure. There was no hair conditioner and no lotion. Breakfast food was not good and breakfast area felt like a giant diner with people running around everywhere. Will not stay here again.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

pichet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

We picked this one due to the convenience of being close to the Wulingyuan national park, glass bridge, Baofeng lake, and HuangLong cave, all the main attractions you need to do - besides the epic Tianmen mountain which is located in downtown ZhangJiaJie just 30 minutes away. Hotel offers transport service from airport and park, but this is for a fee. Taxis, however, are low priced and convenient. Hotel check in team and concierge (Mark) are wonderful so make sure to check in with him for assistance with booking park tickets, restaurant recommendations, and tips on how to navigate the 4 day itinerary in the area. Massage on site is great and at reasonable cost. Rooms are slightly dated and in the wintertime, all public areas are very cold due to heat not being turned on. Only downside to our stay is the terrible breakfast. Coffee is undrinkable but manager offered better Italian style coffee from the bar. Still better off going to Luckin across the street. Dinner is equally bad, but we also preferred Cantonese options since we can't handle the seasoning of Hunan cuisine. Location of hotel can't be anymore prime, within walking distance to the main park and downtown area with Hey Tea, shopping, and other dining options. Pool looks lovely but obviously closed during winter.
Stayed 4 nights in Feb 2025
Verified

6/10 Okay

Juliana C.

Liked: Staff & service
O quarto do hotel é muito antigo! Com carpete muito manchado e aspecto de datado. Com cheiro forte de hospedagem antiga! Poderia melhorar. A equipe é muito solicita e educada!!
Stayed 4 nights in Jan 2026
Verified

4/10 Poor

nicolas

Disliked: Cleanliness, amenities
Version française : L’hôtel Pullman Zhangjiajie est très bien situé pour visiter les montagnes d’Avatar. Il se trouve dans la zone où les guides et les agences viennent récupérer les voyageurs, ce qui est vraiment pratique. En revanche, l’hôtel en lui-même est assez basique et ne correspond pas vraiment au standing annoncé. La chambre était simple, et je recommande de bien demander une chambre non-fumeur, car j’ai senti de la fumée dans les couloirs. Pour moi, c’est surtout un point de passage pratique pour séjourner une nuit dans la zone, mais pas un lieu où l’on reste par plaisir. La ville se développe encore autour de ses activités touristiques, et on sent que les infrastructures des grandes chaînes ne sont pas encore pleinement au niveau. Version anglaise : The Pullman Zhangjiajie Hotel is very well located for visiting the Avatar Mountains. It’s in the area where guides and travel agencies pick up their guests, which makes logistics very convenient. However, the hotel itself feels quite basic and doesn’t really match the star rating it claims. The room was simple, and I would strongly recommend requesting a non-smoking room, as there was cigarette smell in the corridors. For me, it’s mainly a convenient stopover to stay close to the attractions, rather than a hotel you choose for comfort or atmosphere. The city is still developing around tourism, and you can feel that the infrastructure of major hotel chains isn’t fully up to standard yet.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kenji

Liked: Cleanliness, amenities, property conditions & facilities
素晴らしかった
Stayed 3 nights in Dec 2025