Preferred - accommodation in Soquel

Overall the hotel wss good. But the staff just was not 4 star staff. They were nice but just msybe not fully trained. No one seem to know the answers for things or you got a different answer from 1 staff member to another. Rooms were very nice and clean. Pool area was nice, however the food service st the pool was extreme slow anf unorganized. Then we paid for a fire pit smores experience anf we waited 25min after reservation time for the experience to start. I actually had to call the front desk to see if any was coming.. then finally got the smores snd placed an order for drinks. More than 30 min later the hot drinks arrived luke warm or cold. I just felt like i paid for an experience that was terrible, It was bad. But the property itself is great its just that i paid 4 star prices for 2 star service. I dont know if id go back. Id rather go to a ritz cartlon or four season. Ahain property was beautiful and the ppl were nice. Just not trained for 4 star service. I left feeling like i paid alot for this and usually i leave a 4 or 5 star hotel not really caring how much i spent bc the experience was amazing, this was not the case. Unfortunately

Sadly- things just didn’t go smoothly. Air conditioning in our room was not working- we were offered a fan the first day. However the next day I asked the maintenance guy himself and it was fixed in 2 minutes. Power went out in our room one morning from turning on the hair dryer. We were told maintenance wasn’t in yet so no one could flip the breaker. Room keys reset 3 of 4 days. Keys didn’t work to pool We had called ahead to learn if there were plans for an egg hunt / the Easter Bunny - we were told no. Yet there were. They were updating the room to the left and right of us - which was needed. But started working at 8am- not great when traveling with teenagers who could have slept in for their spring break. Pool towels lacking. Pool app to order - didn’t work Once we got it to and food was sent without the modifications They need to set aside parking for hotel guests versus restaurant guests versus members .

Amazing I absolutely loved this place