Snowshoe Casino Hotels

The check-in process was a nightmare. This hotel has elected not to staff their front desk after evening hours. I used a kiosk just off their porch to check myself in with some assistance from a remote operator. Once my credentials past inspection, I was asked to create my own room key cards. The instructions provided were not specific and the key cards did not work. There was no online help available using the kiosk; once the original operator had signed off I had no way of contacting him again. I had obtained a contact telephone number from the online information, but there was no cell service available on the mountain where the inn was located. Eventually, I located a piece of paper attached to the wall of the entry area which provided instructions to sign on to the facility Wi-Fi which enabled telephone communications. The same sheet of paper provided four telephone numbers as potential contacts. The first two did not answer the phone. The 3rd was helpful, but was unable to provide me with a key card. Ultimately, they contacted their security contractor who dispatched an agent to unlock the room. We had been driving for hours and were very tired after a busy day. It was not the welcome we needed and expected. Overall the room was acceptable. Several aspects of the property appeared somewhat run down - while it was not as attractive as it had appeared online, it was not unacceptable.

Great place and great host to work with. Location is perfect for trails for the dog and biking. Host was quick to respond with any questions. Great stock of things for our dog including treats and toys.

We had a great stay at this beautiful ski in/ski out townhome at Snowshoe. It was super convenient to walk 100 feet to get directly on the powder ridge run. The home is well stocked and the kids loved all the amenities (hot tub, pool table, theater room). I highly recommend